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MP66072
MAPS Medical and Health Insurance : 2002
Overview

Editor: Market Assessment
ISBN: 1-86111-350-1

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This report covers: Medical and Health Insurance,Long Term Insurance, General Insurance,Private Medical Insurance,Household Insurance,

Companies covered include: Legal & General PLC, CGNU PLC, National Accident Helpline Ltd, Aegon NV (the Netherlands), Clinicare Ltd ,(Strasbourgeoise Assurance Mutuelle, France; Fortis SA/NV (Belgium/The Netherlands), Fortis SA/NV, PPP Healthcare Ltd (AXA, France), Prudential PLC, Royal & Sun Alliance PLC, BUPA (British United Provident Association), The Hospital Saving Association Ltd, Nuffield Nursing Homes Trust,Western Provident Association, Exeter Friendly Society,

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TABLE OF CONTENTS

Executive Summary
1. Introduction
Report Coverage
Definition
Long-Term Insurance
General Insurance
2. Strategic Overview
UK Insurance Industry
Leading Insurers
Table 1: Leading UK Insurers and Banks by Pre-Tax Profits (£m), 2000
Premium Income
Table 2: UK Insurance — Net Premium Income by Value (£bn and percent), 2000
Benefits Paid
Table 3: UK Insurance — Benefits Paid by Value (£bn), 2000
Ownership of Insurance
Table 4: UK Household Purchasing of Insurance ( percent of households and £m), 1999/2000
Figure 1: UK Household Purchasing of Insurance ( percent of households and £m), 1999/2000
3. Income-and Payment-Protection Insurance
Rising Demand for Protection
Unprotected Mortgages Abound
Insurers Nervous of Critical-Illness Cover
Table 5: Critical-Illness Insurance — New Business in the UK by Number of Policies and New Regular Premiums (000, percent and £m), 1995-2000
Arrival Of Foreign Companies
4. Private Medical Insurance
Private Medical Insurance Is Stagnating
Table 6: Number of Individuals in the UK Covered by Private Medical Insurance (million and percent), 1971-2001
Figure 2: Number of Individuals in the UK Covered by Private Medical Insurance (million), 1971-2001
Premiums
Table 7: Sample Monthly Premiums for Private Medical Insurance — Older People (£), 2001
Table 8: Sample Monthly Premiums for Private Medical Insurance — Younger People (£), 2001
Cash Plans Are In
Private Medical Insurance Market Shares
Table 9: Private Medical Insurance — Market Shares ( percent), 1992, 1997 and 2001
Figure 3: Private Medical Insurance — Market Shares ( percent), 1992,1997 and 2001
Genetics And The Risk Of Discrimination
5. Personal Accident Insurance
Before The Event
After The Event
Hard Times For Claims Direct
6. Care Insurance
Many More To Care For
Table 10: UK Population Projections (000 and percent), 1996-2026
Households Ignore Care Insurance
7. Promotion Issues
High Spend, Large Loss For Claims Direct
Private Medical Insurance Advertising Falls
Table 11: Main Media Advertising Expenditure on Financial Services by Sector (£000 and percent), Year to March 2000 and 2001
Accident And Medical Insurance
Table 12: Main Media Advertising Expenditure on Personal Accident and Private Medical Insurance by Company (£000), 2000
Table 13: Main Media Advertising Expenditure on Personal Accident and Private Medical Insurance by Company (£000), Year to September 2001
Table 14: Main Media Advertising Expenditure on Accident Cover by Company (£000 and percent), Year to September 2001
Private Healthcare
Table 15: Main Media Advertising Expenditure on Private Healthcare by Company (£000), Year to September 2001
Figure 4: Main Media Advertising Expenditure on Private Healthcare by Company (£000), Year to September 2001
Table 16: Main Media Advertising Expenditure on Private Healthcare by Company and by Type of Media (£000), Year to September 2001
Long-Term-Care Services
Table 17: Main Media Advertising Expenditure on Long-Term-Care Services by Type of Media (£000), Year to September 2001
Other Insurance
Trends In Advertising
Table 18: Trends in Advertising Expenditure by Sector (£000 and percent), 2000-2001
Online Advertising and the Cookie Hurdle
8. An International Perspective
A European Overview
Table 19: Health Spending in Germany, France and the UK as a percentage of GDP, 2000/2001
Table 20: Total Health Spending in Selected Countries as a percentage of GDP, 1998
Table 21: Public Spending on Health as a Proportion of Total Expenditure on Health in Selected Countries ( percent), 1998
Table 22: Countries Spending Low Proportions of GDP on Publicly-Funded Healthcare ( percent), 1998
Australia
France
Germany
The Netherlands
The US
9. PEST Analysis
Political Factors
Economic Factors
Table 23: UK Government Borrowing Projections (£bn), 2001/2002-2003/2004
Social Factors
Table 24: UK Population by Age and Sex (million), 1901-2026
Table 25: Over-60s as a percentage of the Total UK Population, 1996-2026
Technological Factors
10. Consumer Dynamics
Summary
February 2001
November 2001
Table 26: Penetration of Private Medical Insurance by Age Group ( percent of respondents), February and November 2001
And Personal-Accident Insurance
Table 27: Take-Up of Income-Protection and Personal Accident Insurance ( percent of respondents), 2001
Income Protection is a Male Concern
Prosperous Take Out Accident Insurance
Private Medical Insurance And Dependence On The NHS
Table 28: Take-Up of Private Medical Insurance and Reliance on the NHS ( percent of respondents), 2001
Fewer than One in Eight with Private Medical Insurance
Huge Dependence on the NHS
Avoiding Total Dependence On the NHS
Table 29: Take-Up of Insurance to Avoid Total Dependence on the NHS and to Avoid Using NHS Completely ( percent of respondents), 2001
Private Sector Not Large Enough to Influence NHS
NHS Provision Augmented, Not Replaced, by Insurance
Paying For Private Treatment And Financial Security If Unable to Work
Table 30: Paying in Full for Private Treatment, and Financial Security if Unable to Work ( percent of respondents), 2001
Direct Payment Instead of Insurance
Illness Would Bring Income Disaster for 90 percent
Awareness of Financial Situation and Attitudes Towards Compensation
Table 31: Awareness of Financial Situation and Attitudes Towards Compensation ( percent of respondents), 2001
Cohabitees Foggier about Finances than the Married
Men Go for Compensation
Premium Levels Hold Back Market
Table 32: Willingness to Take Out Income-Protection or Personal Accident Insurance if Premiums Were Lower ( percent of respondents), 2001
Table 33: Willingness to Take Out Medical Insurance if Premiums Were Lower ( percent of respondents), 2001
11. Company Profiles — Commercial Sector
UK General Insurers
CGNU PLC
Corporate Strategy
Advertising and Distribution
Profitability
Table 34: CGNU PLC — Pre-Tax Profits, Normalised Earnings per Share, Dividend per Share and Market Capitalisation (£m, pence per share and percent),Years Ending 31st December 1996-2000
Future Company Developments
Legal & General PLC
Corporate Strategy
Advertising and Distribution
Profitability
Table 35: Legal & General PLC — General Insurance Business by Net Written Premiums and Operating Profit (£m and percent), Years ending 31st December 1999 and 2000
Table 36: Legal & General PLC — Pre-Tax Profits, Normalised Earnings per Share, Dividend per Share and Market Capitalisation (£m, pence per share and percent), Years Ending 31st December 1996-2000
Future Company Developments
The Accident Specialists
The Accident Group Ltd
Corporate Strategy
Advertising and Distribution
Profitability
Future Company Developments
Claims Direct PLC
Corporate Strategy
Advertising and Distribution
Profitability
Future Company Developments
National Accident Helpline Ltd
Corporate Strategy
Advertising and Distribution
Profitability/Future Company Developments
Foreign Companies
Aegon NV (the Netherlands)
Corporate Strategy
Advertising and Distribution
Profitability
Table 37: Aegon NV — Revenue and Net Income from Insurances by Activity (million euros and percent), Years Ending 31st December 1999-2000
Table 38: Aegon NV — UK Pre-Tax Income by Activity (£m and percent), Years Ending 31st December 1996-2000
Future Company Developments
Clinicare Ltd (Strasbourgeoise Assurance Mutuelle, France)
Corporate Strategy
Advertising and Distribution
Profitability
Future Company Developments
Fortis SA/NV (Belgium/The Netherlands)
Corporate Strategy
Advertising and Distribution
Profitability
Table 39: Fortis SA/NV — Financial Results for Insurance and the Group (million euros and percent), Years Ending 31st December 1998-2000
Table 40: Fortis SA/NV — Accident and Health Gross Written Premiums Compared with Other General Insurance (million euros), Years Ending 31st December 1998-2000
Future Company Developments
PPP Healthcare Ltd (AXA, France)
Corporate Strategy
Advertising and Distribution
Profitability
Future Company Developments
The Relatively Disinterested
Prudential PLC
Corporate Strategy
Advertising and Distribution
Profitability
Table 41: Prudential PLC — Pre-Tax Profits, Share, Dividend per Share and Market Capitalisation (£m, pence per share and percent), Years Ending 31st December 1998-2000
Future Company Developments
Royal & Sun Alliance PLC
Corporate Strategy
Advertising and Distribution
Profitability
Table 42: Royal & Sun Alliance PLC — Financial Performance by Pre-Tax Profits, Normalised Earnings per Share, Dividend per Share and Market Capitalisation (£m, pence per share and percent), Years Ending 31st December 1998-2000
Future Company Developments
12. Company Profiles: Not-for-Profit Sector
The Sector Leader
BUPA (British United Provident Association)
Corporate Strategy
Advertising and Distribution
Profitability
Table 43: BUPA Ltd — Trading Income by Activity and Surplus Before Tax (£m and percent), Years Ending 31st December 1996-2000
Future Company Developments
The Cash-Plan Leader
HSA (The Hospital Saving Association)
Corporate Strategy
Advertising and Distribution
Profitability/Future Company Developments
Table 44: The Hospital Saving Association Ltd — Turnover, Pre-Tax Profit and Sales per Employee (£m and percent), 1999-2001
Other Major Players
Nuffield Nursing Homes Trust
Corporate Strategy
Advertising and Distribution
Profitability
Future Company Developments
Standard Life Healthcare Ltd
Corporate Strategy
Advertising and Distribution
Profitability
Future Company Developments
Western Provident Association
Friendly Societies
Exeter Friendly Society
Corporate Strategy
Advertising and Distribution
Profitability
Future Company Developments
13. The Future
Global Context
Table 45: Forecast Change in Personal Wealth in the UK at Constant 2001 Prices (£bn and percent), 2001-2006
Table 46: Forecast Change in Personal Wealth in the UK at Current Prices (£bn and percent), 2001-2006
Advances In Healthcare
Simplified Cover
Mixed Prospects Ahead
Table 47: Forecast Demand for Medical and Related Insurances at Constant 2001 Prices (£m and percent), 2001-2006
14. Glossary
15. Further Sources
Associations
Publications
General Sources
Bonnier Information Sources
Government and Official Sources
Other Sources
Key Note Research

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EXECUTIVE SUMMARY

Medical & Health Insurance is Key Note's analysis of the demand for health-related insurance. An NOP consumer survey was commissioned for this report, covering the use of and attitudes towards health and medical insurance. The report is concerned with several types of both long-term and general insurance. Income protection, critical-illness cover, long-term-care insurance and mortgage protection are classed as long-term products, while private medical insurance (PMI), personal accident insurance, mortgage indemnities and the legal-fees insurance that underpins the accident compensation industry, are general insurance. The distinction between long-term and general insurance can be confusing for consumers.

Medical and health insurances are of minor significance in the insurance sector generally. PMI, which pays for private treatment and is the largest subsector within illness and injury cover, is a minority purchase. Company directors account for more than one in eight of those for whom employers provide private medical insurance as a 'perk'. Premium levels are high and rising rapidly. The NOP survey conducted for this report indicates that the take-up of private medical insurance has risen since April 2000, but the rise is due more to expansion in employers' schemes than to a rise in the number of individual policyholders.

Around 1.8 million people a year take time off work because of stress, and a significant minority of these are away for more than 100 days. These are the people who, if it is proven that they are unable to work normally, would benefit from income protection policies, which are generally triggered after 90 or 180 days of illness. The main providers of income-protection insurance in the UK include a subsidiary of the American company Unum, and Abbey National's Scottish Provident and Scottish Mutual. Critical-illness cover provides income or a lump sum when a policyholder is affected by one of a specified range of conditions. The Association of British Insurers' (ABI) critical-illness working party will be reviewing policies in May 2002, and is expected to exclude conditions that are not life threatening or do not significantly alter the sufferers' quality of life. Insurers argue that they must redefine policies to keep pace with medical discoveries, or risk increasingly large pay-outs. UK commercial insurers will have a tough job combating the large and innovative European and US companies on one hand, and the not-for-profit societies on the other, in a market needing heavy promotional spending to make consumers aware of the limitations of the welfare state. Insurers also need to consider the risk that the UK may follow the Western European trend rather than the US way, and expand the scope and generosity of welfare benefits, financed by higher taxation and greater government borrowing.

Between 1996 and 2026, there could be a rise of 76.6 percent in the number of men aged over 75, and 33 percent more women of the same age. Many of the very elderly will need care, and insurance has a potentially large role in funding it. As yet, however, very few care policies are in force. Residential care for the elderly is free at the point of service in Scotland. In England, Wales and Northern Ireland, the nursing element of care is now covered broadly by the State, but those pensioners who can afford it must continue to pay for the accommodation portion of care. The socialisation of care in Scotland dramatically curtails the long-term-care insurance market there. Both BUPA (the dominant force in private medical insurance) and Norwich Union (the brand name used for healthcare insurance by CGNU) are working to expand the long-term-care market.

PMI stagnated in the 1990s and continued in the doldrums until 2000, when the sector grew relatively strongly. However, the expansion is wholly within group schemes run on behalf of employers. Companies get a better deal than individuals when purchasing PMI. Growing numbers of individuals pay for private treatments themselves, rather than take out insurance. The number of cash-plan subscribers, entitled to receive payments towards specified healthcare costs, is also rising.

The UK Government has set the ambitious target for the UK to reach European levels of health spending by 2005. A better-funded NHS would curtail demand for PMI. In terms of public spending on health as a percentage of GDP (gross domestic product), the UK currently ranks with Hungary, Italy and Spain, and not far ahead of Poland, Portugal and Greece, according to Organisation for Economic Co-operation and Development (OECD) figures.

In October 2001, insurers agreed not to use information from genetic testing for at least 5 years (until 2006), except for very high-value policies and for specified inherited conditions such as Huntington's chorea. After 2006, another agreement will be needed if genetic testing is not to become routine. Testing would discriminate against customers with genetic defects. Meanwhile, innovative lower-cost products are coming onto the market from both mutuals and commercial companies. BUPA's leadership in medical insurance and private treatment and care is likely to continue.

Other not-for-profit organisations will retain strong positions, particularly in low-margin sectors. Commercial involvement in limited-liability insurance, such as cash plans and time-capped mortgage-indemnity insurance, should grow. The PMI sector should expand steadily, with most of the growth in products designed to compensate for gaps in NHS treatment, not to replace it

. Income-protection and mortgage-protection premium income should rise at similar rates to medical insurance overall. Long-term-care insurance has the potential to more than double by 2006. Personal accident insurance will be sluggish, with barely any real growth, as more people opt to wait until an accident happens and then try a compensation claim.

Text © 2002 MAPS

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Last updated by Amanda Porteous May 2002