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MAPS : Top Markets A-F: February 2003

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This report covers: Top Markets A-F

BRIEF DESCRIPTION

Drawing on proprietary research reports published during the preceding year, this publication provides a sector-by-sector analysis of 21 key markets, including consumer goods & services, financial services, the utilities, selected segments of the retail trade & target demographic markets. Information is provided on market size, trends, shares & segmentation within each product/services market.

TABLE OF CONTENTS

ABC1 Consumer 18

Definition 18

Market TRends 18

Food 18

The Home 19

Clothes 19

Travel 19

Market Size 20

Table 1: The UK Adult Population by Socio-Economic Group (% and 000), 1990, 1995 and 2000 20

Figure 1: The UK Adult Population by Socio-Economic Group (%), 1990, 1995 and 2000 21

Table 2: Profile of ABC1 Adults by Socio-Economic Group (% of respondents), January 2002 22

Household Tenure 23

Table 3: Household Tenure (% of respondents), January 2002 24

Figure 2: Household Tenure (% of respondents), January 2002 24

Car Ownership 25

Table 4: Car Ownership (% of respondents), January 2002 25

Figure 3: Car Ownership (% of respondents), January 2002 25

Internet Access 26

Table 5: Internet Access (% of households with Internet access), January 1999-May 2001 26

Table 6: Internet Usage and Attitudes by Socio-Economic Group (% of respondents), October 2001 27

Household Expenditure 27

Table 7: Average Weekly Household Expenditure by Occupation of Head of Household (£), 2000/2001 27

Figure 4: Average Weekly Household Expenditure by Occupation of Head of Household (£), 2000/2001 29

Table 8: Percentage of Average Weekly Household Expenditure by Occupation of Head of Household (%), 2000/2001 30

Figure 5: Percentage of Average Weekly Household Expenditure by Occupation of Head of Household (%), 2000/2001 31

Bridalwear 32

Definition 32

Market tRends 32

Lifestyle Choices 33

Ceremony Choices 33

Table 9: Marriage Statistics for England and Wales (number and %), 1999 and 2000 33

Figure 6: Marriage Statistics for England and Wales (%), 1999 and 2000 34

Market Size 35

Table 10: The Bridal Gowns Market by Sector by Volume and Value (number of dresses sold and £ at rsp), 1998 37

Figure 7: The Bridal Gowns Market by Sector by Volume and Value (number of dresses sold and £m at rsp), 1998 38

Retailers 38

Manufacturers 39

Wedding Costs 39

Business Postal Services in the UK 40

Definition 40

Market TRends 40

Business-to-Business 40

Periodicals 40

Bulk Mail 41

Table 11: Top Ten Companies by Expenditure on Direct Mail (£m), March 2002 41

Table 12: Top Ten Companies by Volume of Direct Mail Sent (number of items), March 2002 41

Market Size 42

Business-to-Business 42

Table 13: Volume of Inland Mail Handled by The Royal Mail (million and %), Years Ending March 1997-2001 42

Figure 8: Volume of Inland Mail Handled by The Royal Mail (million), Years Ending March 1997-2001 43

Table 14: Consignia Revenues from Postal Packets by Weight (£m), Financial Year 2000-2001 44

Periodicals 44

Table 15: The Top 20 Customer Magazines in the UK Ranked by Circulation, July-December 2001 44

Bulk Mail 46

Table 16: UK Direct Mail by Volume (million items), 1997-2001 46

Figure 9: UK Direct Mail by Volume (million items), 1997-2001 46

Table 17: Advertising Expenditure by Media Sector at Current Prices (£m), 1997-2001 47

Table 18: Advertising Expenditure by Medium (£m and %), First Quarter 2002 48

Figure 10: Advertising Expenditure by Medium (£m), First Quarter 2002 48

Distribution 49

Business-to-Business 49

Periodicals 49

Bulk Mail 49

Business Travel Market 50

Definition 50

Travel and Tourism 50

Forms of Tourism 50

Classifications of Tourism Demand 50

Basic Tourism Units — Categories of Traveller 51

Published Tourism Statistics 51

Classifications of Tourism Expenditure 51

Definition of Business Travel 52

The Supplying Sectors 52

Transport Services 52

Accommodation 52

Other Services 53

Market tRends 53

Market size 53

Business Travel by UK Residents 53

Table 19: Business Travel Taken by UK Residents in the UK and Abroad (million visits, % and £bn), 1997-2001 54

Figure 11: Business Travel Taken by UK Residents in the UK and Abroad (million visits), 1997-2001 55

Table 20: Business Travel Taken by UK Residents in the UK and Abroad (£bn, % and £bn), 1997-2001 56

Figure 12: Business Travel Taken by UK Residents in the UK and Abroad (£bn), 1997-2001 57

UK Domestic Business Travel 57

Table 21: UK Domestic Business Travel by Number of Trips, Number of Nights and Value (million, % and £bn), 1997-2001 57

Figure 13: UK Domestic Business Travel by Number of Trips and Number of Nights (million), 1997-2001 59

Overseas Business Travel by UK Residents 60

Table 22: Business Travel Abroad by UK Residents by Number of Visits, Number of Nights and Value (million, % and £bn), 1997-2001 60

Figure 14: Business Travel Abroad by UK Residents by Number of Visits and Number of Nights (million), 1997-2001 61

Table 23: Business Visits Abroad by UK Residents by Destination Region (000 visits, 000 nights, % and £m), 1997-2001 62

Mode of Travel 63

Table 24: Business Visits Abroad by UK Residents by Mode of Travel (000 visits and %), 1997-2001 64

Business Travel to the UK by Overseas Residents 64

Table 25: Business Travel to the UK by Overseas Residents by Number of Visits, Number of Nights and Value (million, % and £bn), 1997-2001 65

Figure 15: Business Travel to the UK by Overseas Residents by Number of Visits and Number of Nights (million), 1997-2001 66

Table 26: Business Visits to the UK by Overseas Residents by Region of Residence (000 visits, 000 nights and £m), 1997-2001 67

Table 27: Business Visits to the UK by Overseas Residents by Region of Residence and Average Length of Stay (nights and %), 1997-2001 69

Mode of Travel 69

Table 28: Business Visits to the UK by Overseas Residents by Mode of Travel (000 and %), 1997-2001 70

Distribution 71

Electronic Ticketing 71

Online Booking 71

The Role of Travel Management Companies 71

The C2DE Consumer 73

Definition 73

Market TRends 73

Food 73

The Home 74

Clothes 74

Travel 74

Market Size 75

Table 29: The UK Adult Population by Socio-Economic Group (% and 000), 1990, 1995 and 2000 75

Figure 16: The UK Adult Population by Socio-Economic Group (%), 1990, 1995 and 2000 76

Table 30: Profile of C2DE Adults by Socio-Economic Criteria (% of respondents), January 2002 77

Household Tenure 79

Table 31: Household Tenure (% of respondents), January 2002 79

Figure 17: Household Tenure (% of respondents), January 2002 80

Car Ownership 80

Table 32: Car Ownership (% of respondents), January 2002 80

Internet Access 81

Table 33: Internet Access (% of households with Internet access), January 1999-May 2001 81

Table 34: Internet Usage and Attitudes by Socio-Economic Group (% of respondents), October 2001 82

Household Expenditure 82

Table 35: Average Weekly Household Expenditure by Occupation of Head of Household (£), 2000/2001 83

Table 36: Percentage of Average Weekly Household Expenditure by Occupation of Head of Household (%), 2000/2001 84

Call Centres 85

Definition 85

Market TRends 85

Market Size 85

Table 37: The Number of Call Centres in the UK, 1996-2001 86

Figure 18: The Number of Call Centres in the UK, 1996-2001 86

Table 38: The Number of Call Centres in the UK by Workstation Sizeband (number and %), 2000 and 2002 87

Figure 19: The Number of Call Centres in the UK by Workstation Sizeband (number), 2000 and 2002 88

Distribution 89

Table 39: Breakdown of Call Centres in the UK by Industry Sector (% of centres), 1998, 2000 and 2002 89

Coffee and Sandwich Shops 91

Definition 91

Market TRends 91

Market Size 92

Table 40: Retail Sales of Branded Coffee and Sandwich Shop Chains in the UK by Value at Current Prices (£m and %), 1996-2001 93

Table 41: Number of Branded Coffee and Sandwich Shop Chain Units in the UK, August 1999, December 2000 and March 2002 93

Figure 20: Number of Branded Coffee and Sandwich Shop Chain Units in the UK, August 1999, December 2000 and March 2002 94

Coffee Shops 94

Table 42: Retail Sales of Branded Coffee Shop Chains in the UK by Value at Current Prices (£m and %), 1996-2001 94

Sandwich Shops 95

Table 43: Retail Sales of Branded Sandwich Shop Chains in the UK by Value at Current Prices (£m and %), 1996-2001 96

Distribution 96

Coffee Shops 96

Table 44: Consumption of Hot Beverages Out of the Home in the UK by Type of Outlet by Volume (%), 2002 96

Figure 21: Consumption of Hot Beverages Out of the Home by Type of Outlet by Volume (%), 2002 97

Sandwich Shops 98

Table 45: Sandwich Sales in the UK by Type of Outlet by Volume (%), 1999-2001 99

Commercial Dynamics in Financial Services 101

Definition 101

Market TRends 101

Market Size 102

Table 46: The Top 20 UK Companies Ranked by Market Capitalisation by Value and Type of Business (£bn), 25th October 2002 103

Leading UK Banks and Insurers 103

Table 47: Leading UK Banks and Insurers Ranked by Ratio of Pre-Tax Profits to Market Capitalisation (£m and %), Years Ending 31st December 2000 and 2001 104

Commercial Insurance for Small Businesses 105

Definition 105

Table 48: DTI Definition of Firms by Size (number of employees) 105

Table 49: Companies Act Definition of Small and Medium-Sized Enterprises by Maximum Turnover, Balance Sheet and Number of Employees (£m and number) 106

Table 50: European Commission Definition of Small and Medium-Sized Enterprises by Maximum Turnover, Balance Sheet, Number of Employees and Percentage Owned (*m, number and percentage), 2001 106

Market Size 107

Table 51: Number of Small and Medium-Sized Enterprises in the UK (million), 1980-2001 107

Micro Businesses 108

Trends in Small Business Numbers 108

Table 52: Trends in Small Business Start-Ups and Closures in the UK (number of businesses), 1997-2001 108

Market Share 109

Table 53: Breakdown of Small Firms in the UK by Industry Sector (% of companies with under 50 employees), 1997-2001 109

The Service Sector 110

Distribution 111

Regional Distribution of Enterprises 111

Table 54: UK Regional Breakdown of Enterprises (%), 1999 111

Market Position of The Small Business Sector 111

Table 55: Composition of Small, Medium and Large Businesses in the UK by Number of Employees by Sector (%), 2001 112

Consumer Credit and Debt 113

Definition 113

Personal Loans 113

Charge Cards 113

Credit Cards 113

Store Cards 113

Market TRends 114

Market Size 114

Banks 114

Building Societies 115

Credit Unions 115

Finance Houses 116

Credit Cards 116

Charge Cards 116

Debit Cards 117

Table 56: Number of Debit Cards in Issue in the UK (000 and %), 1998-2002 117

Store Cards 118

Table 57: Number of Store Card Transactions in the UK by Volume (million and index 1998=100), 1998-2002 118

Debt 118

Distribution 119

Customer Relationship Management 120

Definition 120

Market TRends 120

Vertical Sectors 121

Finance 121

Communications 122

Pharmaceutical 122

Travel 123

Government 123

Retail 124

Market Size 124

Market Status 125

Table 58: Worldwide Market for CRM ($bn), 1998-2001 126

Figure 22: Worldwide Market for CRM ($bn), 1998-2001 126

Table 59: European Market for CRM ($bn), 1999-2005 127

Emerging Sectors in the CRM Market 127

ASPs 127

e-CRM 128

Systems Integration 128

Analytics 128

Market Share 128

Table 60: CRM Vendors' Market Share (%), 2001 129

Distribution 129

E-Commerce: The Leisure and Entertainment Market 130

Definition 130

Inclusions 130

Exclusions 130

Market Size 130

Table 61: The UK Internet Leisure and Entertainment Market by Sector by Value and Market Share (£m and %), 2002 131

Figure 23: The UK Internet Leisure and Entertainment Market by Sector by Market Share (%), 2002 131

The Internet Entertainment Market 132

Table 62: The UK Internet Entertainment Market by Sector by Value and Market Share (£m and %), 2002 132

Books, Videos, Music and DVDs 132

Online Betting 132

Computer Goods 133

Events 133

The Internet Leisure Market 133

Table 63: The UK Internet Leisure Market by Sector by Value and Market Share (£m and %), 2002 134

Holidays and Travel Products 134

DIY Goods and Gardening 135

Sports Equipment and Clothing 135

Market Share 135

Table 64: The UK Internet Leisure and Entertainment Market by Sector by Value and Market Share (£m and %), 2002 135

E-Shopping 136

Definition 136

E-Shopping 136

Exclusions 136

Business-to-Business 136

Inclusions 136

Finance and Gambling 136

Mobile Commerce 136

Market Size 136

The Interactive and Digital Television Market 136

The Internet Market 137

Table 65: The UK Market for E-Shopping via the Internet by Sector by Value (£m and %), 2001 138

Figure 24: The UK Market for E-Shopping via the Internet by Sector by Value (£m), 2001 138

Distribution 139

The Interactive and Digital Television Market 139

The Internet Market 139

European Electrical Industry 141

Definition 141

Market Size 141

Table 66: Extent of Open Competition in the EU by Country (% of market open to competition), 2000 and 2003 142

Austria 143

Table 67: Power Generation Capacity in Austria by Energy Source (GW), as at 31st December 2000 144

Figure 25: Power Generation Capacity in Austria by Energy Source (GW), as at 31st December 2000 145

Belgium 145

Table 68: Power Generation Capacity in Belgium by Energy Source (GW), as at 31st December 2000 146

Figure 26: Power Generation Capacity in Belgium by Energy Source (GW), as at 31st December 2000 146

Denmark 147

Table 69: Power Generation Capacity in Denmark by Energy Source (GW), as at 31st December 2000 148

Figure 27: Power Generation Capacity in Denmark by Energy Source (GW), as at 31st December 2000 148

Finland 149

Table 70: Power Generation Capacity in Finland by Energy Source (GW), as at 31st December 2000 149

Figure 28: Power Generation Capacity in Finland by Energy Source (GW), as at 31st December 2000 150

France 150

Table 71: Power Generation Capacity in France by Energy Source (GW), as at 31st December 2000 151

Figure 29: Power Generation Capacity in France by Energy Source (GW), as at 31st December 2000 151

Germany 152

Table 72: Power Generation Capacity in Germany by Energy Source (GW), as at 31st December 2000 152

Figure 30: Power Generation Capacity in Germany by Energy Source (GW), as at 31st December 2000 153

Greece 153

Table 73: Power Generation Capacity in Greece by Energy Source (GW), as at 31st December 2000 154

Figure 31: Power Generation Capacity in Greece by Energy Source (GW), as at 31st December 2000 155

Republic of Ireland 155

Table 74: Power Generation Capacity in the Republic of Ireland by Energy Source (GW), as at 31st December 2000 156

Figure 32: Power Generation Capacity in the Republic of Ireland by Energy Source (GW), as at 31st December 2000 156

Italy 157

Table 75: Power Generation Capacity in Italy by Energy Source (GW), as at 31st December 2000 157

Figure 33: Power Generation Capacity in Italy by Energy Source (GW), as at 31st December 2000 158

Luxembourg 158

Table 76: Power Generation Capacity in Luxembourg by Energy Source (GW), as at 31st December 2000 159

Figure 34: Power Generation Capacity in Luxembourg by Energy Source (GW), as at 31st December 2000 159

The Netherlands 160

Table 77: Power Generation Capacity in The Netherlands by Energy Source (GW), as at 31st December 2000 160

Figure 35: Power Generation Capacity in The Netherlands by Energy Source (GW), as at 31st December 2000 161

Portugal 161

Table 78: Power Generation Capacity in Portugal by Energy Source (GW), as at 31st December 2000 162

Figure 36: Power Generation Capacity in Portugal by Energy Source (GW), as at 31st December 2000 162

Spain 163

Table 79: Power Generation Capacity in Spain by Energy Source (GW), as at 31st December 2000 163

Figure 37: Power Generation Capacity in Spain by Energy Source (GW), as at 31st December 2000 164

Sweden 164

Table 80: Power Generation Capacity in Sweden by Energy Source (GW), as at 31st December 2000 165

Figure 38: Power Generation Capacity in Sweden by Energy Source (GW), as at 31st December 2000 165

The UK 166

Table 81: Power Generation Capacity in the UK by Energy Source (GW), as at 31st December 2000 167

Figure 39: Power Generation Capacity in the UK by Energy Source (GW), as at 31st December 2000 167

Market Share 168

Table 82: Power Generation Capacity in the EU by Country (GW), as at 31st December 2000 168

Figure 40: Power Generation Capacity in the EU by Country (GW), as at 31st December 2000 169

Energy Sources 169

Table 83: Power Generation Capacity in the EU by Country by Source (MW), as at 31st December 2000 170

Distribution 170

Austria 170

Belgium 170

Denmark 171

Finland 171

France 171

Germany 171

Greece 171

Republic of Ireland 171

Italy 172

Luxembourg 172

The Netherlands 172

Portugal 172

Spain 172

Sweden 173

The UK 173

European Gas Industry 174

Definition 174

Market Size 174

Table 84: Extent of Open Gas Markets in the EU (%), 2000 and 2008 175

Comparison Of EU Countries By Gas Demand 176

Table 85: Annual Consumption of Natural Gas in the EU (mtoe), 2000 176

Figure 41: Annual Consumption of Natural Gas in the EU (mtoe), 2000 177

Austria 178

Table 86: Gross Inland Energy Consumption in Austria (mtoe), 2000 178

Belgium 179

Table 87: Gross Inland Energy Consumption in Belgium (mtoe), 2000 179

Denmark 180

Table 88: Gross Inland Energy Consumption in Denmark (mtoe), 2000 180

Finland 181

Table 89: Gross Inland Energy Consumption in Finland (mtoe), 2000 181

France 182

Table 90: Gross Inland Energy Consumption in France (mtoe), 2000 182

Germany 183

Table 91: Gross Inland Energy Consumption in Germany (mtoe), 2000 183

Greece 184

Table 92: Gross Inland Energy Consumption in Greece (mtoe), 2000 184

The Republic of Ireland 185

Table 93: Gross Inland Energy Consumption in the Republic of Ireland (mtoe), 2000 185

Italy 186

Table 94: Gross Inland Energy Consumption in Italy (mtoe), 2000 186

Luxembourg 187

Table 95: Gross Inland Energy Consumption in Luxembourg (mtoe), 2000 187

The Netherlands 188

Table 96: Gross Inland Energy Consumption in The Netherlands (mtoe), 2000 188

Portugal 189

Table 97: Gross Inland Energy Consumption in Portugal (mtoe), 2000 189

Spain 190

Table 98: Gross Inland Energy Consumption in Spain (mtoe), 2000 190

Sweden 191

Table 99: Gross Inland Energy Consumption in Sweden (mtoe), 2000 191

The UK 192

Table 100: Gross Inland Energy Consumption in the UK (mtoe), 2000 192

Market Share 193

Table 101: Consumption and Production of Natural Gas in the EU (mtoe and %), 2000 193

Figure 42: Consumption and Production of Natural Gas in the EU (mtoe), 2000 194

European Telecommunications 195

Market Size 195

Table 102: The Total European Telecommunications Market by Sector by Value (ebn and %), 1998-2002 195

Table 103: The Total European Telecommunications Services Market by Type of Service by Value (ebn and %), 1998-2002 196

Germany 197

Table 104: Profile of the German and European Telecommunications Market (million and %), 2001 197

Table 105: The German Telecommunications Market by Value (ebn and %), 1998-2002 198

The UK 198

Table 106: Profile of the UK and European Telecommunications Market (million and %), 2001 198

Table 107: The UK Telecommunications Market by Value (ebn and %), 1998-2002 199

France 199

Table 108: Profile of the French and European Telecommunications Markets (million and %), 2001 200

Table 109: The French Telecommunications Market by Value (ebn and %), 1998-2002 200

Italy 201

Table 110: Profile of the Italian and European Telecommunications Markets (million and %), 2001 201

Table 111: The Italian Telecommunications Market by Value (ebn and %), 1998-2002 202

Spain 202

Table 112: Profile of the Spanish and European Telecommunications Markets (million and %), 2001 203

Table 113: The Spanish Telecommunications Market by Value (ebn and %), 1998-2002 203

Scandinavia 204

Table 114: Profile of the Scandanavian Telecommunications Market (million and %), 2001 204

The Rest of Western Europe 205

Table 115: The Telecommunications Market in the Rest of Western Europe by Value (ebn and %), 1998-2002 206

Eastern Europe 206

Table 116: The Telecommunications Market in Eastern Europe by Value (ebn), 1998-2003 207

Market Share 207

Table 117: European Telecommunications Markets by Value (ebn and %), 2001 208

Germany 209

Table 118: The German Telecommunications Market by Service by Market Share (%), 1998 and 2002 209

The UK 209

Table 119: The UK Telecommunications Market by Service by Market Share (%), 1998 and 2002 209

France 210

Table 120: The French Telecommunications Market by Service by Market Share (%), 1998 and 2002 210

Italy 210

Table 121: The Italian Telecommunications Market by Service by Market Share (%), 1998 and 2002 210

Spain 211

Table 122: The Spanish Telecommunications Market by Service by Market Share, 1998 and 2002 211

European Water Industry 212

Definition 212

Market Size 212

Table 123: Long-Term Average Annual Water Resources in the EU by Country by Volume (billion cubic metres), 1999 213

Figure 43: Long-Term Average Annual Water Resources in the EU by Country by Volume (billion cubic metres), 1999 214

Austria 214

Table 124: Austria — Water Statistics (cubic metres and %) 215

Belgium 216

Table 125: Belgium — Water Statistics (cubic metres and %) 216

Denmark 218

Table 126: Denmark — Water Statistics (cubic metres and %) 218

Finland 219

Table 127: Finland — Water Statistics (cubic metres and %) 220

France 221

Table 128: France — Water Statistics (cubic metres and %) 222

Germany 223

Table 129: Germany — Water Statistics (cubic metres and %) 223

Greece 224

Table 130: Greece — Water Statistics (cubic metres and %) 225

Republic of Ireland 226

Table 131: Republic of Ireland — Water Statistics (cubic metres and %) 226

Italy 228

Table 132: Italy — Water Statistics (cubic metres and %) 229

Luxembourg 230

Table 133: Luxembourg — Water Statistics (cubic metres and %) 231

The Netherlands 232

Table 134: The Netherlands — Water Statistics (cubic metres and %) 232

Portugal 233

Table 135: Portugal — Water Statistics (cubic metres and %) 234

Spain 235

Table 136: Spain — Water Statistics (cubic metres and %) 236

Sweden 237

Table 137: Sweden — Water Statistics (cubic metres and %) 238

The UK 239

Table 138: The UK — Water Statistics (cubic metres and %) 240

Distribution 241

Austria 241

Belgium 241

Denmark 241

Finland 242

France 242

Germany 242

Greece 242

The Republic of Ireland 242

Italy 243

The Netherlands 243

Portugal 243

Spain 244

Sweden 244

The UK 244

Financial Services Marketing to ABs 245

Definition 245

Market Size 245

Table 139: Occupational Status of People of Working Age in the UK by Sex (million), 1999 and 2001 246

Table 140: Occupational Status of People Aged 16 and Over in Employment in the UK by Sex (million and %), Winter 2001/2002† 247

Wealth of the Nation 248

Squeeze in the Middle 248

Table 141: Composition of Household Income in the UK (%), 1987, 1991, 1996, 1998, 1999 and 2000 249

Figure 44: Composition of Household Income in the UK (%), 1987, 1991, 1996, 1998, 1999 and 2000 250

Table 142: Income Bands by Total Income Before Tax by Sex (000 and %), 2002/2003† 251

Figure 45: Income Bands by Total Income Before Tax by Sex (000), 2002/2003† 252

Savings and Wealth 252

Table 143: Net Wealth of the Household Sector in the UK (£bn and %), 1987, 1991, 1996, 1998, 1999 and 2000 253

Spending and Borrowing 254

Household Spending 254

Table 144: Average Weekly Household Expenditure on Financial Services in the UK (£), 1997/1998, 1999/2000 and 2000/2001 255

DISTRIBUTION 256

1% of People Hold 25% of Wealth 256

Financial Services Marketing to C1C2DEs 257

Definition 257

Market Size 257

Table 145: Occupational Status of People of Working Age in the UK by Sex (million), 1999 and 2001 258

Table 146: Occupational Status of People Aged 16 and Over in Employment in the UK by Sex (million and %), Winter 2001/2002† 259

Sources of Income 260

Table 147: Composition of Household Income in the UK (% and £bn), 1987-2000 261

Income Levels 261

Table 148: Income Bands by Total Income Before Tax by Sex (000 and %), 2002/2003† 262

Savings 263

Table 149: Profile of Pensioner Households in Great Britain by Amount of Savings Compared With Households Overall (million and %), 1999/2000† 264

Loan Repayments Replace Savinand Gambling 136

Mobile Commerce 136

Market Size 136

The Interactive and Digital Television Market 136

The Internet Market 137

Table 65: The UK Market for E-Shopping via the Internet by Sector by Value (£m and %), 2001 138

Figure 24: The UK Market for E-Shopping via the Internet by Sector by Value (£m), 2001 138

Distribution 139

The Interactive and Digital Television Market 139

The Internet Market 139

European Electrical Industry 141

Definition 141

Market Size 141

Table 66: Extent of Open Competition in the EU by Country (% of market open to competition), 2000 and 2003 142

Austria 143

Table 67: Power Generation Capacity in Austria by Energy Source (GW), as at 31st December 2000 144

Figure 25: Power Generation Capacity in Austria by Energy Source (GW), as at 31st December 2000 145

Belgium 145

Table 68: Power Generation Capacity in Belgium by Energy Source (GW), as at 31st December 2000 146

Figure 26: Power Generation Capacity in Belgium by Energy Source (GW), as at 31st December 2000 146

Denmark 147

Table 69: Power Generation Capacity in Denmark by Energy Source (GW), as at 31st December 2000 148

Figure 27: Power Generation Capacity in Denmark by Energy Source (GW), as at 31st December 2000 148

Finland 149

Table 70: Power Generation Capacity in Finland by Energy Source (GW), as at 31st December 2000 149

Figure 28: Power Generation Capacity in Finland by Energy Source (GW), as at 31st December 2000 150

France 150

Table 71: Power Generation Capacity in France by Energy Source (GW), as at 31st December 2000 151

Figure 29: Power Generation Capacity in France by Energy Source (GW), as at 31st December 2000 151

Germany 152

Table 72: Power Generation Capacity in Germany by Energy Source (GW), as at 31st December 2000 152

Figure 30: Power Generation Capacity in Germany by Energy Source (GW), as at 31st December 2000 153

Greece 153

Table 73: Power Generation Capacity in Greece by Energy Source (GW), as at 31st December 2000 154

Figure 31: Power Generation Capacity in Greece by Energy Source (GW), as at 31st December 2000 155

Republic of Ireland 155

Table 74: Power Generation Capacity in the Republic of Ireland by Energy Source (GW), as at 31st December 2000 156

Figure 32: Power Generation Capacity in the Republic of Ireland by Energy Source (GW), as at 31st December 2000 156

Italy 157

Table 75: Power Generation Capacity in Italy by Energy Source (GW), as at 31st December 2000 157

Figure 33: Power Generation Capacity in Italy by Energy Source (GW), as at 31st December 2000 158

Luxembourg 158

Table 76: Power Generation Capacity in Luxembourg by Energy Source (GW), as at 31st December 2000 159

Figure 34: Power Generation Capacity in Luxembourg by Energy Source (GW), as at 31st December 2000 159

The Netherlands 160

Table 77: Power Generation Capacity in The Netherlands by Energy Source (GW), as at 31st December 2000 160

Figure 35: Power Generation Capacity in The Netherlands by Energy Source (GW), as at 31st December 2000 161

Portugal 161

Table 78: Power Generation Capacity in Portugal by Energy Source (GW), as at 31st December 2000 162

Figure 36: Power Generation Capacity in Portugal by Energy Source (GW), as at 31st December 2000 162

Spain 163

Table 79: Power Generation Capacity in Spain by Energy Source (GW), as at 31st December 2000 163

Figure 37: Power Generation Capacity in Spain by Energy Source (GW), as at 31st December 2000 164

Sweden 164

Table 80: Power Generation Capacity in Sweden by Energy Source (GW), as at 31st December 2000 165

Figure 38: Power Generation Capacity in Sweden by Energy Source (GW), as at 31st December 2000 165

The UK 166

Table 81: Power Generation Capacity in the UK by Energy Source (GW), as at 31st December 2000 167

Figure 39: Power Generation Capacity in the UK by Energy Source (GW), as at 31st December 2000 167

Market Share 168

Table 82: Power Generation Capacity in the EU by Country (GW), as at 31st December 2000 168

Figure 40: Power Generation Capacity in the EU by Country (GW), as at 31st December 2000 169

Energy Sources 169

Table 83: Power Generation Capacity in the EU by Country by Source (MW), as at 31st December 2000 170

Distribution 170

Austria 170

Belgium 170

Denmark 171

Finland 171

France 171

Germany 171

Greece 171

Republic of Ireland 171

Italy 172

Luxembourg 172

The Netherlands 172

Portugal 172

Spain 172

Sweden 173

The UK 173

European Gas Industry 174

Definition 174

Market Size 174

Table 84: Extent of Open Gas Markets in the EU (%), 2000 and 2008 175

Comparison Of EU Countries By Gas Demand 176

Table 85: Annual Consumption of Natural Gas in the EU (mtoe), 2000 176

Figure 41: Annual Consumption of Natural Gas in the EU (mtoe), 2000 177

Austria 178

Table 86: Gross Inland Energy Consumption in Austria (mtoe), 2000 178

Belgium 179

Table 87: Gross Inland Energy Consumption in Belgium (mtoe), 2000 179

Denmark 180

Table 88: Gross Inland Energy Consumption in Denmark (mtoe), 2000 180

Finland 181

Table 89: Gross Inland Energy Consumption in Finland (mtoe), 2000 181

France 182

Table 90: Gross Inland Energy Consumption in France (mtoe), 2000 182

Germany 183

Table 91: Gross Inland Energy Consumption in Germany (mtoe), 2000 183

Greece 184

Table 92: Gross Inland Energy Consumption in Greece (mtoe), 2000 184

The Republic of Ireland 185

Table 93: Gross Inland Energy Consumption in the Republic of Ireland (mtoe), 2000 185

Italy 186

Table 94: Gross Inland Energy Consumption in Italy (mtoe), 2000 186

Luxembourg 187

Table 95: Gross Inland Energy Consumption in Luxembourg (mtoe), 2000 187

The Netherlands 188

Table 96: Gross Inland Energy Consumption in The Netherlands (mtoe), 2000 188

Portugal 189

Table 97: Gross Inland Energy Consumption in Portugal (mtoe), 2000 189

Spain 190

Table 98: Gross Inland Energy Consumption in Spain (mtoe), 2000 190

Sweden 191

Table 99: Gross Inland Energy Consumption in Sweden (mtoe), 2000 191

The UK 192

Table 100: Gross Inland Energy Consumption in the UK (mtoe), 2000 192

Market Share 193

Table 101: Consumption and Production of Natural Gas in the EU (mtoe and %), 2000 193

Figure 42: Consumption and Production of Natural Gas in the EU (mtoe), 2000 194

European Telecommunications 195

Market Size 195

Table 102: The Total European Telecommunications Market by Sector by Value (ebn and %), 1998-2002 195

Table 103: The Total European Telecommunications Services Market by Type of Service by Value (ebn and %), 1998-2002 196

Germany 197

Table 104: Profile of the German and European Telecommunications Market (million and %), 2001 197

Table 105: The German Telecommunications Market by Value (ebn and %), 1998-2002 198

The UK 198

Table 106: Profile of the UK and European Telecommunications Market (million and %), 2001 198

Table 107: The UK Telecommunications Market by Value (ebn and %), 1998-2002 199

France 199

Table 108: Profile of the French and European Telecommunications Markets (million and %), 2001 200

Table 109: The French Telecommunications Market by Value (ebn and %), 1998-2002 200

Italy 201

Table 110: Profile of the Italian and European Telecommunications Markets (million and %), 2001 201

Table 111: The Italian Telecommunications Market by Value (ebn and %), 1998-2002 202

Spain 202

Table 112: Profile of the Spanish and European Telecommunications Markets (million and %), 2001 203

Table 113: The Spanish Telecommunications Market by Value (ebn and %), 1998-2002 203

Scandinavia 204

Table 114: Profile of the Scandanavian Telecommunications Market (million and %), 2001 204

The Rest of Western Europe 205

Table 115: The Telecommunications Market in the Rest of Western Europe by Value (ebn and %), 1998-2002 206

Eastern Europe 206

Table 116: The Telecommunications Market in Eastern Europe by Value (ebn), 1998-2003 207

Market Share 207

Table 117: European Telecommunications Markets by Value (ebn and %), 2001 208

Germany 209

Table 118: The German Telecommunications Market by Service by Market Share (%), 1998 and 2002 209

The UK 209

Table 119: The UK Telecommunications Market by Service by Market Share (%), 1998 and 2002 209

France 210

Table 120: The French Telecommunications Market by Service by Market Share (%), 1998 and 2002 210

Italy 210

Table 121: The Italian Telecommunications Market by Service by Market Share (%), 1998 and 2002 210

Spain 211

Table 122: The Spanish Telecommunications Market by Service by Market Share, 1998 and 2002 211

European Water Industry 212

Definition 212

Market Size 212

Table 123: Long-Term Average Annual Water Resources in the EU by Country by Volume (billion cubic metres), 1999 213

Figure 43: Long-Term Average Annual Water Resources in the EU by Country by Volume (billion cubic metres), 1999 214

Austria 214

Table 124: Austria — Water Statistics (cubic metres and %) 215

Belgium 216

Table 125: Belgium — Water Statistics (cubic metres and %) 216

Denmark 218

Table 126: Denmark — Water Statistics (cubic metres and %) 218

Finland 219

Table 127: Finland — Water Statistics (cubic metres and %) 220

France 221

Table 128: France — Water Statistics (cubic metres and %) 222

Germany 223

Table 129: Germany — Water Statistics (cubic metres and %) 223

Greece 224

Table 130: Greece — Water Statistics (cubic metres and %) 225

Republic of Ireland 226

Table 131: Republic of Ireland — Water Statistics (cubic metres and %) 226

Italy 228

Table 132: Italy — Water Statistics (cubic metres and %) 229

Luxembourg 230

Table 133: Luxembourg — Water Statistics (cubic metres and %) 231

The Netherlands 232

Table 134: The Netherlands — Water Statistics (cubic metres and %) 232

Portugal 233

Table 135: Portugal — Water Statistics (cubic metres and %) 234

Spain 235

Table 136: Spain — Water Statistics (cubic metres and %) 236

Sweden 237

Table 137: Sweden — Water Statistics (cubic metres and %) 238

The UK 239

Table 138: The UK — Water Statistics (cubic metres and %) 240

Distribution 241

Austria 241

Belgium 241

Denmark 241

Finland 242

France 242

Germany 242

Greece 242

The Republic of Ireland 242

Italy 243

The Netherlands 243

Portugal 243

Spain 244

Sweden 244

The UK 244

Financial Services Marketing to ABs 245

Definition 245

Market Size 245

Table 139: Occupational Status of People of Working Age in the UK by Sex (million), 1999 and 2001 246

Table 140: Occupational Status of People Aged 16 and Over in Employment in the UK by Sex (million and %), Winter 2001/2002† 247

Wealth of the Nation 248

Squeeze in the Middle 248

Table 141: Composition of Household Income in the UK (%), 1987, 1991, 1996, 1998, 1999 and 2000 249

Figure 44: Composition of Household Income in the UK (%), 1987, 1991, 1996, 1998, 1999 and 2000 250

Table 142: Income Bands by Total Income Before Tax by Sex (000 and %), 2002/2003† 251

Figure 45: Income Bands by Total Income Before Tax by Sex (000), 2002/2003† 252

Savings and Wealth 252

Table 143: Net Wealth of the Household Sector in the UK (£bn and %), 1987, 1991, 1996, 1998, 1999 and 2000 253

Spending and Borrowing 254

Household Spending 254

Table 144: Average Weekly Household Expenditure on Financial Services in the UK (£), 1997/1998, 1999/2000 and 2000/2001 255

DISTRIBUTION 256

1% of People Hold 25% of Wealth 256

Financial Services Marketing to C1C2DEs 257

Definition 257

Market Size 257

Table 145: Occupational Status of People of Working Age in the UK by Sex (million), 1999 and 2001 258

Table 146: Occupational Status of People Aged 16 and Over in Employment in the UK by Sex (million and %), Winter 2001/2002† 259

Sources of Income 260

Table 147: Composition of Household Income in the UK (% and £bn), 1987-2000 261

Income Levels 261

Table 148: Income Bands by Total Income Before Tax by Sex (000 and %), 2002/2003† 262

Savings 263

Table 149: Profile of Pensioner Households in Great Britain by Amount of Savings Compared With Households Overall (million and %), 1999/2000† 264

Loan Repayments Replace Savings 264

Table 150: Average Weekly Household Expenditure on Financial Services in the UK (£), 1997/1998, 1999/2000 and 2000/2001 265

Distribution 266

Table 151: Distribution of Marketable Wealth Including Dwellings in the UK (%), 1976, 1998, 1999 and 2002 267

Table 152: Distribution of Marketable Wealth Excluding Dwellings in the UK (%), 1976, 1998, 1999 and 2002 268

Financial Services Organisations on the Internet 269

Definition 269

Market TRends 270

Retail Banking 270

Loan Providers 270

General Insurance 270

Mortgage Providers 270

Financial Advisers 271

Independent Investment (Brokers and Funds Supermarkets) 271

Pensions and Life Insurance 271

MARKET SIZE 272

Table 153: UK Users of Financial Services on the Internet by Volume (million users), 1997-2002 272

Retail Banking 272

Table 154: Number of Major British Banking Groups' Bank Accounts Accessible by Computer, 1997-2002 273

Table 155: Number of UK Online Bank Customers (million), 2001 274

Figure 46: Number of UK Online Bank Customers (million), 2001 274

Table 156: UK Stand-Alone Internet Banks by Number of Online Customerse (000), 2001 275

Figure 47: UK Stand-Alone Internet Banks by Number of Online Customerse (000), 2001 276

Loan Providers 276

Table 157: Number of Users of the Internet to Look for a Personal Loan (million users and index 1997=100), 1997-2002 277

Building Societies 277

Table 158: Users of Building Societies on the Internet (million users and index 1997=100), 1997-2002 277

General Insurance 277

Table 159: Users of General Insurance Companies on the Internet (million users and index 1997=100), 1997-2002 278

Mortgage Providers 278

Table 160: Number of Users of Mortgage Providers' Websites (million users and index 1997=100), 1997-2002 278

Financial Advisers 278

Table 161: Users of Financial Advisers on the Internet (million users and index 1997=100), 1997-2002 279

Distribution 279

Distribution of Electronic Cash 279

Mediated Access 279

Forecourt Retailing 281

Definition 281

Market TRends 281

Table 162: UK Fuel Prices and Tax (pence per litre), 1996-2001 282

Market Size 283

Table 163: The UK Forecourt Retailing Market by Type of Sale by Value (£bn, index 1996=100 and %), 1996-2001 284

Fuel Retailing 284

Table 164: Retail Sales of Petrol from Forecourt Sites by Value (£bn and index 1996=100), 1996-2001 284

Figure 48: Retail Sales of Petrol from Forecourt Sites by Value (£bn), 1996-2001 285

Table 165: The UK Motor Fuels Market by Type of Sales and Type of Fuel (million tonnes), 1997-2001 286

Non-Fuel Retailing 286

Table 166: Retail Sales of Non-Fuel Products from Forecourt Sites (£bn and index 1996=100), 1996-2001 287

Figure 49: Retail Sales of Non-Fuel Products from Forecourt Sites (£bn), 1996-2001 287

Market Share 288

Table 167: Major UK Petrol Retailers by Number of Branded Sites†, 1999, 2000 and 2001 288

Table 168: Market Shares of UK Petrol Retailers by Sales Volume and Number of Sites (%), 2001 289

Figure 50: Market Shares of UK Petrol Retailers by Sales Volume and Number of Sites (%), 2001 290

Distribution 290

Wholesaler Sites 291

Independent Sites 291

Number of Sites 291

Table 169: Number of UK Petrol Forecourts by Type of Owner, 1996, 1999 and 2001 292

Figure 51: Number of UK Petrol Forecourts by Type of Owner, 1996, 1999 and 2001 292and Gambling 136

Mobile Commerce 136

Market Size 136

The Interactive and Digital Television Market 136

The Internet Market 137

Table 65: The UK Market for E-Shopping via the Internet by Sector by Value (£m and %), 2001 138

Figure 24: The UK Market for E-Shopping via the Internet by Sector by Value (£m), 2001 138

Distribution 139

The Interactive and Digital Television Market 139

The Internet Market 139

European Electrical Industry 141

Definition 141

Market Size 141

Table 66: Extent of Open Competition in the EU by Country (% of market open to competition), 2000 and 2003 142

Austria 143

Table 67: Power Generation Capacity in Austria by Energy Source (GW), as at 31st December 2000 144

Figure 25: Power Generation Capacity in Austria by Energy Source (GW), as at 31st December 2000 145

Belgium 145

Table 68: Power Generation Capacity in Belgium by Energy Source (GW), as at 31st December 2000 146

Figure 26: Power Generation Capacity in Belgium by Energy Source (GW), as at 31st December 2000 146

Denmark 147

Table 69: Power Generation Capacity in Denmark by Energy Source (GW), as at 31st December 2000 148

Figure 27: Power Generation Capacity in Denmark by Energy Source (GW), as at 31st December 2000 148

Finland 149

Table 70: Power Generation Capacity in Finland by Energy Source (GW), as at 31st December 2000 149

Figure 28: Power Generation Capacity in Finland by Energy Source (GW), as at 31st December 2000 150

France 150

Table 71: Power Generation Capacity in France by Energy Source (GW), as at 31st December 2000 151

Figure 29: Power Generation Capacity in France by Energy Source (GW), as at 31st December 2000 151

Germany 152

Table 72: Power Generation Capacity in Germany by Energy Source (GW), as at 31st December 2000 152

Figure 30: Power Generation Capacity in Germany by Energy Source (GW), as at 31st December 2000 153

Greece 153

Table 73: Power Generation Capacity in Greece by Energy Source (GW), as at 31st December 2000 154

Figure 31: Power Generation Capacity in Greece by Energy Source (GW), as at 31st December 2000 155

Republic of Ireland 155

Table 74: Power Generation Capacity in the Republic of Ireland by Energy Source (GW), as at 31st December 2000 156

Figure 32: Power Generation Capacity in the Republic of Ireland by Energy Source (GW), as at 31st December 2000 156

Italy 157

Table 75: Power Generation Capacity in Italy by Energy Source (GW), as at 31st December 2000 157

Figure 33: Power Generation Capacity in Italy by Energy Source (GW), as at 31st December 2000 158

Luxembourg 158

Table 76: Power Generation Capacity in Luxembourg by Energy Source (GW), as at 31st December 2000 159

Figure 34: Power Generation Capacity in Luxembourg by Energy Source (GW), as at 31st December 2000 159

The Netherlands 160

Table 77: Power Generation Capacity in The Netherlands by Energy Source (GW), as at 31st December 2000 160

Figure 35: Power Generation Capacity in The Netherlands by Energy Source (GW), as at 31st December 2000 161

Portugal 161

Table 78: Power Generation Capacity in Portugal by Energy Source (GW), as at 31st December 2000 162

Figure 36: Power Generation Capacity in Portugal by Energy Source (GW), as at 31st December 2000 162

Spain 163

Table 79: Power Generation Capacity in Spain by Energy Source (GW), as at 31st December 2000 163

Figure 37: Power Generation Capacity in Spain by Energy Source (GW), as at 31st December 2000 164

Sweden 164

Table 80: Power Generation Capacity in Sweden by Energy Source (GW), as at 31st December 2000 165

Figure 38: Power Generation Capacity in Sweden by Energy Source (GW), as at 31st December 2000 165

The UK 166

Table 81: Power Generation Capacity in the UK by Energy Source (GW), as at 31st December 2000 167

Figure 39: Power Generation Capacity in the UK by Energy Source (GW), as at 31st December 2000 167

Market Share 168

Table 82: Power Generation Capacity in the EU by Country (GW), as at 31st December 2000 168

Figure 40: Power Generation Capacity in the EU by Country (GW), as at 31st December 2000 169

Energy Sources 169

Table 83: Power Generation Capacity in the EU by Country by Source (MW), as at 31st December 2000 170

Distribution 170

Austria 170

Belgium 170

Denmark 171

Finland 171

France 171

Germany 171

Greece 171

Republic of Ireland 171

Italy 172

Luxembourg 172

The Netherlands 172

Portugal 172

Spain 172

Sweden 173

The UK 173

European Gas Industry 174

Definition 174

Market Size 174

Table 84: Extent of Open Gas Markets in the EU (%), 2000 and 2008 175

Comparison Of EU Countries By Gas Demand 176

Table 85: Annual Consumption of Natural Gas in the EU (mtoe), 2000 176

Figure 41: Annual Consumption of Natural Gas in the EU (mtoe), 2000 177

Austria 178

Table 86: Gross Inland Energy Consumption in Austria (mtoe), 2000 178

Belgium 179

Table 87: Gross Inland Energy Consumption in Belgium (mtoe), 2000 179

Denmark 180

Table 88: Gross Inland Energy Consumption in Denmark (mtoe), 2000 180

Finland 181

Table 89: Gross Inland Energy Consumption in Finland (mtoe), 2000 181

France 182

Table 90: Gross Inland Energy Consumption in France (mtoe), 2000 182

Germany 183

Table 91: Gross Inland Energy Consumption in Germany (mtoe), 2000 183

Greece 184

Table 92: Gross Inland Energy Consumption in Greece (mtoe), 2000 184

The Republic of Ireland 185

Table 93: Gross Inland Energy Consumption in the Republic of Ireland (mtoe), 2000 185

Italy 186

Table 94: Gross Inland Energy Consumption in Italy (mtoe), 2000 186

Luxembourg 187

Table 95: Gross Inland Energy Consumption in Luxembourg (mtoe), 2000 187

The Netherlands 188

Table 96: Gross Inland Energy Consumption in The Netherlands (mtoe), 2000 188

Portugal 189

Table 97: Gross Inland Energy Consumption in Portugal (mtoe), 2000 189

Spain 190

Table 98: Gross Inland Energy Consumption in Spain (mtoe), 2000 190

Sweden 191

Table 99: Gross Inland Energy Consumption in Sweden (mtoe), 2000 191

The UK 192

Table 100: Gross Inland Energy Consumption in the UK (mtoe), 2000 192

Market Share 193

Table 101: Consumption and Production of Natural Gas in the EU (mtoe and %), 2000 193

Figure 42: Consumption and Production of Natural Gas in the EU (mtoe), 2000 194

European Telecommunications 195

Market Size 195

Table 102: The Total European Telecommunications Market by Sector by Value (ebn and %), 1998-2002 195

Table 103: The Total European Telecommunications Services Market by Type of Service by Value (ebn and %), 1998-2002 196

Germany 197

Table 104: Profile of the German and European Telecommunications Market (million and %), 2001 197

Table 105: The German Telecommunications Market by Value (ebn and %), 1998-2002 198

The UK 198

Table 106: Profile of the UK and European Telecommunications Market (million and %), 2001 198

Table 107: The UK Telecommunications Market by Value (ebn and %), 1998-2002 199

France 199

Table 108: Profile of the French and European Telecommunications Markets (million and %), 2001 200

Table 109: The French Telecommunications Market by Value (ebn and %), 1998-2002 200

Italy 201

Table 110: Profile of the Italian and European Telecommunications Markets (million and %), 2001 201

Table 111: The Italian Telecommunications Market by Value (ebn and %), 1998-2002 202

Spain 202

Table 112: Profile of the Spanish and European Telecommunications Markets (million and %), 2001 203

Table 113: The Spanish Telecommunications Market by Value (ebn and %), 1998-2002 203

Scandinavia 204

Table 114: Profile of the Scandanavian Telecommunications Market (million and %), 2001 204

The Rest of Western Europe 205

Table 115: The Telecommunications Market in the Rest of Western Europe by Value (ebn and %), 1998-2002 206

Eastern Europe 206

Table 116: The Telecommunications Market in Eastern Europe by Value (ebn), 1998-2003 207

Market Share 207

Table 117: European Telecommunications Markets by Value (ebn and %), 2001 208

Germany 209

Table 118: The German Telecommunications Market by Service by Market Share (%), 1998 and 2002 209

The UK 209

Table 119: The UK Telecommunications Market by Service by Market Share (%), 1998 and 2002 209

France 210

Table 120: The French Telecommunications Market by Service by Market Share (%), 1998 and 2002 210

Italy 210

Table 121: The Italian Telecommunications Market by Service by Market Share (%), 1998 and 2002 210

Spain 211

Table 122: The Spanish Telecommunications Market by Service by Market Share, 1998 and 2002 211

European Water Industry 212

Definition 212

Market Size 212

Table 123: Long-Term Average Annual Water Resources in the EU by Country by Volume (billion cubic metres), 1999 213

Figure 43: Long-Term Average Annual Water Resources in the EU by Country by Volume (billion cubic metres), 1999 214

Austria 214

Table 124: Austria — Water Statistics (cubic metres and %) 215

Belgium 216

Table 125: Belgium — Water Statistics (cubic metres and %) 216

Denmark 218

Table 126: Denmark — Water Statistics (cubic metres and %) 218

Finland 219

Table 127: Finland — Water Statistics (cubic metres and %) 220

France 221

Table 128: France — Water Statistics (cubic metres and %) 222

Germany 223

Table 129: Germany — Water Statistics (cubic metres and %) 223

Greece 224

Table 130: Greece — Water Statistics (cubic metres and %) 225

Republic of Ireland 226

Table 131: Republic of Ireland — Water Statistics (cubic metres and %) 226

Italy 228

Table 132: Italy — Water Statistics (cubic metres and %) 229

Luxembourg 230

Table 133: Luxembourg — Water Statistics (cubic metres and %) 231

The Netherlands 232

Table 134: The Netherlands — Water Statistics (cubic metres and %) 232

Portugal 233

Table 135: Portugal — Water Statistics (cubic metres and %) 234

Spain 235

Table 136: Spain — Water Statistics (cubic metres and %) 236

Sweden 237

Table 137: Sweden — Water Statistics (cubic metres and %) 238

The UK 239

Table 138: The UK — Water Statistics (cubic metres and %) 240

Distribution 241

Austria 241

Belgium 241

Denmark 241

Finland 242

France 242

Germany 242

Greece 242

The Republic of Ireland 242

Italy 243

The Netherlands 243

Portugal 243

Spain 244

Sweden 244

The UK 244

Financial Services Marketing to ABs 245

Definition 245

Market Size 245

Table 139: Occupational Status of People of Working Age in the UK by Sex (million), 1999 and 2001 246

Table 140: Occupational Status of People Aged 16 and Over in Employment in the UK by Sex (million and %), Winter 2001/2002† 247

Wealth of the Nation 248

Squeeze in the Middle 248

Table 141: Composition of Household Income in the UK (%), 1987, 1991, 1996, 1998, 1999 and 2000 249

Figure 44: Composition of Household Income in the UK (%), 1987, 1991, 1996, 1998, 1999 and 2000 250

Table 142: Income Bands by Total Income Before Tax by Sex (000 and %), 2002/2003† 251

Figure 45: Income Bands by Total Income Before Tax by Sex (000), 2002/2003† 252

Savings and Wealth 252

Table 143: Net Wealth of the Household Sector in the UK (£bn and %), 1987, 1991, 1996, 1998, 1999 and 2000 253

Spending and Borrowing 254

Household Spending 254

Table 144: Average Weekly Household Expenditure on Financial Services in the UK (£), 1997/1998, 1999/2000 and 2000/2001 255

DISTRIBUTION 256

1% of People Hold 25% of Wealth 256

Financial Services Marketing to C1C2DEs 257

Definition 257

Market Size 257

Table 145: Occupational Status of People of Working Age in the UK by Sex (million), 1999 and 2001 258

Table 146: Occupational Status of People Aged 16 and Over in Employment in the UK by Sex (million and %), Winter 2001/2002† 259

Sources of Income 260

Table 147: Composition of Household Income in the UK (% and £bn), 1987-2000 261

Income Levels 261

Table 148: Income Bands by Total Income Before Tax by Sex (000 and %), 2002/2003† 262

Savings 263

Table 149: Profile of Pensioner Households in Great Britain by Amount of Savings Compared With Households Overall (million and %), 1999/2000† 264

Loan Repayments Replace Savings 264

Table 150: Average Weekly Household Expenditure on Financial Services in the UK (£), 1997/1998, 1999/2000 and 2000/2001 265

Distribution 266

Table 151: Distribution of Marketable Wealth Including Dwellings in the UK (%), 1976, 1998, 1999 and 2002 267

Table 152: Distribution of Marketable Wealth Excluding Dwellings in the UK (%), 1976, 1998, 1999 and 2002 268

Financial Services Organisations on the Internet 269

Definition 269

Market TRends 270

Retail Banking 270

Loan Providers 270

General Insurance 270

Mortgage Providers 270

Financial Advisers 271

Independent Investment (Brokers and Funds Supermarkets) 271

Pensions and Life Insurance 271

MARKET SIZE 272

Table 153: UK Users of Financial Services on the Internet by Volume (million users), 1997-2002 272

Retail Banking 272

Table 154: Number of Major British Banking Groups' Bank Accounts Accessible by Computer, 1997-2002 273

Table 155: Number of UK Online Bank Customers (million), 2001 274

Figure 46: Number of UK Online Bank Customers (million), 2001 274

Table 156: UK Stand-Alone Internet Banks by Number of Online Customerse (000), 2001 275

Figure 47: UK Stand-Alone Internet Banks by Number of Online Customerse (000), 2001 276

Loan Providers 276

Table 157: Number of Users of the Internet to Look for a Personal Loan (million users and index 1997=100), 1997-2002 277

Building Societies 277

Table 158: Users of Building Societies on the Internet (million users and index 1997=100), 1997-2002 277

General Insurance 277

Table 159: Users of General Insurance Companies on the Internet (million users and index 1997=100), 1997-2002 278

Mortgage Providers 278

Table 160: Number of Users of Mortgage Providers' Websites (million users and index 1997=100), 1997-2002 278

Financial Advisers 278

Table 161: Users of Financial Advisers on the Internet (million users and index 1997=100), 1997-2002 279

Distribution 279

Distribution of Electronic Cash 279

Mediated Access 279

Forecourt Retailing 281

Definition 281

Market TRends 281

Table 162: UK Fuel Prices and Tax (pence per litre), 1996-2001 282

Market Size 283

Table 163: The UK Forecourt Retailing Market by Type of Sale by Value (£bn, index 1996=100 and %), 1996-2001 284

Fuel Retailing 284

Table 164: Retail Sales of Petrol from Forecourt Sites by Value (£bn and index 1996=100), 1996-2001 284

Figure 48: Retail Sales of Petrol from Forecourt Sites by Value (£bn), 1996-2001 285

Table 165: The UK Motor Fuels Market by Type of Sales and Type of Fuel (million tonnes), 1997-2001 286

Non-Fuel Retailing 286

Table 166: Retail Sales of Non-Fuel Products from Forecourt Sites (£bn and index 1996=100), 1996-2001 287

Figure 49: Retail Sales of Non-Fuel Products from Forecourt Sites (£bn), 1996-2001 287

Market Share 288

Table 167: Major UK Petrol Retailers by Number of Branded Sites†, 1999, 2000 and 2001 288

Table 168: Market Shares of UK Petrol Retailers by Sales Volume and Number of Sites (%), 2001 289

Figure 50: Market Shares of UK Petrol Retailers by Sales Volume and Number of Sites (%), 2001 290

Distribution 290

Wholesaler Sites 291

Independent Sites 291

Number of Sites 291

Table 169: Number of UK Petrol Forecourts by Type of Owner, 1996, 1999 and 2001 292

Figure 51: Number of UK Petrol Forecourts by Type of Owner, 1996, 1999 and 2001 292

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