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Executive Summary

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EXECUTIVE SUMMARY

This report considers the UK market for laundry and dry cleaning services. The main market sectors are retail laundry and dry cleaning and corporate textile services, mainly washroom, workware and other textile rental. In 1999, it is estimated that sales in this market reached £1.23bn, of which £528m represented retail sales and £977m sales to the corporate sector. Since 1995, growth has been strongest in the corporate market, with growth in sales averaging 4.7 percent a year. Growth in retail sales over the same period was slower, at 3 percent a year.
The retail market is served mainly by High Street dry cleaners, launderette operators and traditional laundries. Together, these operators offer a variety of services, ranging from the laundering of household linen and the dry cleaning of suits and dresses to minor clothing repairs and alterations. Some retail operators also offer other services, such as shoe repairs and key cutting on a `one-stop shop' basis. Corporate textile services comprise workwear rental, towel rental and conventional laundry services, for a range of commercial and industrial users, such as manufacturing companies, hospitals, nursing homes, hotels and other firms operating in the retail, transport and leisure industries.
The retail sector competes with other suppliers of consumer goods and services for the disposable income of households, and although this has recently been growing at a relatively healthy rate, such competition has been strong. Also, as domestic washing machines have become more widespread, alternatives to the use of retail laundry services have become more readily available. The health of the corporate laundry and dry cleaning sector is also closely linked with that of the economy as a whole. However, in some subsectors of this market, alternative products exists that serve a similar purpose. In the washroom services market in particular, linen towel hire services have been meeting strong competition from suppliers of paper towels and warm-air dryers.
An increasing volume of legislation, originating at both European Union (EU) and UK government levels has affected both sectors of the market. This legislation has affected many aspects of the UK laundry and dry cleaning business, and has given rise to regulations dealing with such matters as the use of chemical solvents, pollution control, wages and hours of work, maternity leave, unfair dismissal and data protection.
Future prospects are mixed. The retail sector faces challenges from the increasingly widespread availability of domestic washing machines, and a slowdown in the growth of personal disposable income. Also, as recent trends have suggested, growth prospects for corporate textile services are not as good as for other parts of the services sector. In summary, by the year 2004, the value of the retail market is expected to reach £527m compared with a prediction of £977m for the corporate market.

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TABLE OF CONTENTS

Executive Summary

Market Definition

INTRODUCTION

MARKET SECTORS

MARKET POSITION

MARKET TRENDS

Table 1: UK Gross Value Added at Current Basic Prices by Industrial Sector (£bn and percent), 1999

Table 2: UK Gross Value Added at Current Basic Prices by Industrial Sector (£bn and percent), 1995-1999

Market Size

INTRODUCTION

THE RETAIL SECTOR

THE CORPORATE MARKET

Table 3: The Laundry and Dry Cleaning Services Market by Value (£m), 1999

Table 4: Sales in the Retail Laundry and Dry Cleaning Services Market by Value at Current and Constant 1995 Prices (£m), 1995-1999

Table 5: The Retail Laundry and Launderette Sector by Value at Current and Constant 1995 Prices (£m),1995-1999

Table 6: The Retail Dry Cleaning Sector by Value at Current and Constant 1995 Prices (£m), 1995-1999

Table 7: The Corporate Laundry and Dry Cleaning Market by Value (£m), 1995-1999

Industry Background

RECENT HISTORY

INDUSTRY CONCENTRATION

EMPLOYMENT

LEGISLATION

TRADE ASSOCIATIONS

Table 8: The UK Laundry and Dry Cleaning Services Market by Sector by Number of Businesses, 1999

Table 9: UK Laundry and Dry Cleaning Services by Number of Businesses, 1994-1998

Table 10: Number of CompaniesÅ Engaged in the Washing and Dry Cleaning of Textile and Fur Products by Turnover, 1999

Table 11: Employment in the UK Laundry and Dry Cleaning Services by Emploment Category by Number, 1995-1999

Competitor Analysis

THE MARKETPLACE

MARKET LEADERS

ADVERTISING AND PROMOTION

Table 12: Estimated Shares of the UK Laundry and Dry Cleaning Services Market by Value (£m), 1999

Table 13: Advertising Expenditure by Dry Cleaners and Launderers (£000), Years Ending June 1998 and 1999

Strengths, Weaknesses, Opportunities and Threats (SWOT)

STRENGTHS

WEAKNESSES

OPPORTUNITIES

THREATS

Buying Behaviour

INTRODUCTION

THE CONSUMER MARKET

THE CORPORATE MARKET

Table 14: Purchasers of the Output of the UK Laundry and Dry Cleaning Industry ( percent of total), 1999e

Table 15: Average UK Weekly Household Expenditure on Laundry, Cleaning and Dyeing, by Age Group (£ and index all age groups=100), 1998/1999

Table 16: Average Weekly Household Expenditure on Laundry, Cleaning and Dyeing, by Region of the UK (£ and index all regions=100), 1998/1999

Table 17: Average Weekly Household Expenditure on Laundry, Cleaning and Dyeing, by Income Group (£ and index UK rate=100), 1996 and 1997

Outside Suppliers to the Industry

INTRODUCTION

EQUIPMENT SUPPLIERS

CLEANING MATERIALS AND CONSUMABLES SUPPLIERS

Table 18: Inputs Purchased by UK Laundry and Dry Cleaning Industry ( percent of Total), 1999Å

Table 19: Commercial Laundry and Dry Cleaning Equipment Manufacturers and Suppliers and Selected Products, 1999

Table 20: Suppliers of Detergents, Other Chemicals and Cleaning Agents, and Other Laundry Supplies, 1999

Current Issues

CORPORATE ACTIVITY

MARKETING TRENDS

RECENT LEGISLATION

WATER CHARGES

Forecasts

FORECASTS 2000 TO 2004

IMPACT OF SOCIAL AND DEMOGRAPHIC CHANGE

INDUSTRY CONSOLIDATION

Table 21: Forecast Sales in the Retail Laundry and Dry Cleaning Services Market (£m), 2000-2004

Table 22: Forecast Sales in the Corporate Laundry and Dry Cleaning Market (£m), 2002-2004

Table 23: The UK Population by Age Group (000), 1996, 2001 and 2006

Company Profiles

INTRODUCTION

DEFINITIONS

FURTHER INFORMATION

Further Sources

ASSOCIATIONS

PERIODICALS

DIRECTORIES

GENERAL SOURCES

HOPPENSTEDT BONNIER INFORMATION SOURCES

GOVERNMENT PUBLICATIONS

OTHER SOURCES

Text © 2000Key Note

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Last updated by Jacob van Eldik 07th April 2000