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KEY NOTE Training : November 2002

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This report covers: general management training, accountancy and finance training, quality assurance training, sales and marketing training, presentation skills training, human resources training, personal development training, outdoor training, information technology training, project management training,

Companies covered include: Barleythorpe Training and Conference Centre, Marcus Bohn Associates, BPP Holdings, Brathay Development Training, BSI Business Solutions, Bureau Veritas Quality International, Chartered Institute of Environmental Health, Chartered Institute of Marketing, Chartered Institute of Personnel and Development, The Coverdale Organisation, Croner Training, Croner CCH Group, Det Norske Veritas, Dove Nest Management Training and Development, Duhig Berry, Eastwood Park Training and Conference Centre, Euromoney Training, Euromoney Institutional Investor, Fielden-Cegos, Forum Europe, Franklin Covey Europe, GBS Training, Hawksmere, Hemsley Fraser Training, Huthwaite Research Group, Impact Development Training, The Industrial Society, Informatics Investments, Informatics CTEC, Invicta Training, Knowledge Pool Training, The Leadership Trust, Learning Tree International, Lloyd's Register Quality Assurance, Marketing Improvements, John Matchett, Midland Group Training Services, Monadknock International, NCC Education, The Oxford Publicity Partnership, PA Management Development, PA Consulting Services, Parity Training, Pera Training, Rievers of Tarset, RRC Business Training, The Rapid Results College, Skillsgroup, Smallpiece Enterprises, Spearhead Training Group, Spring Group, Structured Training, Survive, TACK International, Woodland Grange, WTI,

EXECUTIVE SUMMARY

This report examines the UK training market, which falls into two sectors: public and private. The public sector covers government initiatives from the Department for Education and Skills (DfES) and the new Department for Work and Pensions (DWP). Government expenditure on these initiatives for the year 2001/2002 is estimated to be £4.2bn. In addition, the Government is also funding the Learning and Skills Council (LSC), which received £7.3bn for the year 2002/2003. This report looks mainly at the private sector. Key Note estimates that the value of private-sector training was £18.1bn in 2002.

The market is served by a large number of suppliers, which in addition to the training organisations, includes companies and institutions across a variety of sectors, whose main business is outside the training arena.

Employer spending on training has hardly increased during 2002. Anecdotal evidence suggests that the market has become more competitive than ever, with employers keen to cut the costs of training and the amount of time that it consumes. Training is still focused around the young and younger professionals. Older people are not well served by training.

E-learning continues to be a hot topic in the industry. It has not been taken up as quickly or enthusiastically as some expected. The main issues now are how to make e-learning work and how to integrate it with other kinds of learning, which will take some time. This report includes the key conclusions of a survey on e-learning from the Chartered Institute of Personnel & Development (CIPD), plus insights from the CIPD's Training Advisor, Martyn Sloman, who was inteviewed by Key Note for this report.

In the public sector, the key development has been the setting up of the LSC, which has just completed its first year. The LSC now has responsibility for sixth-form education and further education colleges, in addition to the responsibilities that it inherited from the Training and Enterprise Councils (TECs). Another Government-funded initiative is the launch of the Sector Skills Councils (SSCs), which are replacing the National Training Organisations (NTOs). Institutionally, therefore, there is a lot of change in the training market.

Another major development has been the withdrawal from the training market of The Work Foundation, formerly known as The Industrial Society. The vast majority of its courses have been sold to The Capita Group PLC.

Key Note forecasts modest growth in this market to 2007, reflecting pressure on companies to reduce the time spent on training. A reduction in the volume of training will almost certainly have an impact on the value of the market.

TABLE OF CONTENTS

Executive Summary
1. Market Definition
REPORT COVERAGE	2
MARKET SECTORS	2
The Public Sector	3
Work-based Learning
for Young People	3
Advanced Modern
Apprenticeships	3
Foundation Modern
Apprenticeships	4
The Connexions Service	4
Work-Based Learning for Adults	4
Investors in People	5
Welfare to Work	5
The Private Sector	6
Training Delivery	6
Training Locations	7
MARKET TRENDS	7
The Public Sector	7
Post-14 Education and Training	7
Raising Awareness of NVQs	7
The Private Sector	8
Pressures on Training Time	8
Small Firms	8
E-Learning	8
Tailored Training	8
MARKET POSITION	9
2. Market Size
THE PUBLIC SECTOR	10
Government Expenditure on
Education and Training	10
Table 1: Total Central and Local
Government Spending on
Education and Training in
England in Cash Terms (£m),
1997/1978 to 2001/2002	10
THE PRIVATE SECTOR	11
Employer Expenditure on Training	11
Table 2: UK Employer Expenditure
on External Training (£bn),
1997-2002	12
Number of Employees Receiving
Training	13
Table 3: UK Employees of Working
Age Receiving Training
(000 and percent), 1997-2002	13
By Region	13
Table 4: percentage of Employees
of Working Age Receiving
Job-Related Training by UK
Region, 1998-2001	14
By Age	14
Table 5: percentage of UK
Employees of Working Age
Receiving Job-Related
Training by Age, 1997-1999	15
Table 6: percentage of Employees
of Working Age Receiving
Job-Related Training by Age,
2000-2002	16
By Occupation	16
Table 7: percentage of UK
Employees of Working Age
Receiving Job-Related
Training by Occupation,
1998-2002	17
By Economic Sector	17
Table 8: percentage of UK
Employees of Working Age
Receiving Job-Related
Training by Economic Sector,
2000-2002	18
Training Methods	18
Table 9: Employees’ Preferred
Training Methods
( percent of employees), 2002	19
Location of Training	19
Table 10: Employee Training by
Type of Location ( percent of training),
2000 and 2001	20
Table 11: Location of Training
by Age of Employee
( percent of training), 2001	21
3. Industry Background
RECENT HISTORY	22
The Public Sector	22
Learning and Skills Councils	22
Sector Skills Councils	22
Investors in People	23
NVQs	23
The Private Sector	23
NUMBER OF PROVIDERS	23
EMPLOYMENT	25
REGIONAL VARIATIONS IN THE MARKETPLACE	25
DISTRIBUTION	25
HOW ROBUST IS THE MARKET?	26
LEGISLATION	26
KEY TRADE ASSOCIATIONS	26
The Chartered Institute of
Personnel and Development	26
The Campaign for Learning	27
The Sector Skills Councils	27
The Learning and Skills Council	27
The University for Industry	28
UK Online	28
Learning Partnerships	28
4. Competitor Analysis
THE MARKETPLACE	29
Academic Institutions	29
Business Publishers	29
Independent Training
Organisations	29
In-House Trainers	29
IT Companies	30
Management Consultancies	30
Professional Institutes	30
Sole Practitioners	30
MARKET SECTORS	30
Accountancy and Finance Training	30
General Management	31
Human Resources
Management/Personal
Development	32
Information Technology	34
Outdoor Training	35
Presentation Skills	36
Project Management	36
Quality Assurance	37
Sales and Marketing	38
MARKET LEADERS	39
Barleythorpe Training and
Conference Centre	39
BPP Holdings PLC	40
Brathay Development Training	40
BSI Business Solutions	41
Bureau Veritas Quality
International Ltd	41
The Capita Group PLC	42
Chartered Institute of
Environmental Health	42
Chartered Institute of Marketing	42
Chartered Institute of Personnel
and Development	44
The Coverdale Organisation Ltd	44
Croner Training	45
Det Norske Veritas Ltd	46
Dove Nest Management Training
and Development Ltd	46
Euromoney Training	47
Fielden-Cegos Ltd	48
Forum Europe Ltd	49
Franklin Covey Europe Ltd	50
FT Knowledge Ltd	50
GBS Training Ltd	51
Hawksmere PLC	51
Hemsley Fraser Training
Group Ltd	52
Huthwaite Research Group Ltd	53
Impact Development Training Ltd	54
Informatics CTEC	54
Invicta Training Ltd	55
John Matchett Ltd	55
KnowledgePool Ltd	56
The Leadership Trust
(Training) Ltd	56
Learning Tree International Ltd	57
Lloyd’s Register Quality
Assurance Ltd	58
Marcus Bohn Associates Ltd	58
Midland Group Training
Services Ltd	59
Monadknock International	60
National Education Training
Group Incorporated	60
NCC Education Ltd	61
The Oxford Publicity
Partnership Ltd	61
Parity Training Ltd	62
Pera Integrated Training Ltd	62
Pitman Training	63
Rievers of Tarset	63
RRC Business Training	64
RSM Marketing Improvements Ltd	65
QA PLC	65
Smallpeice Enterprises Ltd	66
Spearhead Training Group Ltd	67
Spring Group PLC	67
Steps	68
Structured Training Ltd	68
Survive Ltd	69
TACK International Ltd	69
Woodland Grange	70
The Work Foundation	71
WTI Training Group	71
Xansa PLC	72
5. Strengths, Weaknesses, Opportunities and Threats
STRENGTHS	73
WEAKNESSES	73
OPPORTUNITIES	73
THREATS	74
6. Buying Behaviour
INTRODUCTION	75
FORMS OF TRAINING RECEIVED	75
Table 12: Forms of Training
Received in the Last 12 Months
( percent), 2002	76
TRAINING BUDGETS	76
Table 13: Items Included in
Organisations’ Training Budgets
( percent of organisations), 2002	77
E-LEARNING	78
Table 14: Types of Staff for Whom
E-learning Accounts for 10 percent or
More of Training Time
( percent of establishments), 2002	78
EMPLOYER SUPPORT FOR
LEARNING	78
Table 15: Qualifications Receiving
Financial Support from Employers
by Type of Learning
( percent of employers), 2002	79
Table 16: Financial Support for
Employees Seeking to Gain
Qualifications by Economic Sector
( percent of employers), 2002	79
REWARDS FOR QUALIFICATIONS/PROFESSIONAL DEVELOPMENT	80
Table 17: percentage of
Organisations that Reward
Employees for Gaining a
Relevant Qualification by
Economic Sector, 2002	80
7. Current Issues
THE E-LEARNING DEBATE	81
BLENDED LEARNING	82
INNOVATIVE TRAINING	83
DOES TRAINING PAY?	83
RESEARCH INTO TRAINING	84
8. The Global Market
OPERATING INTERNATIONALLY	85
GLOBAL TRENDS	85
Expenditure	85
Learning Technologies	86
Outsourcing	86
9. Forecasts
ECONOMIC OUTLOOK	87
FORECASTS 2003 TO 2007	87
Table 18: Forecast UK Employer
Expenditure on Training
(£bn), 2003-2007	88
FUTURE TRENDS	88
E-Learning Prospects	88
Preparing for New Learning Styles	88
Training in the Knowledge
Economy	89
The Growth of Corporate
Learning Resources	89
Long-Term Challenges	89
10. Company Profiles
BPP Holdings PLC	92
Croner.CCH Group Ltd	94
Euromoney Institutional
Investor PLC	96
Fielden-Cegos Ltd	98
Learning Tree International Ltd	100
Parity Training Ltd	102
Pera International	104
Spring Group PLC	106
11. Further Sources
Associations	108
Publications	111
Directories	112
General Sources	112
Bonnier Information Sources	113
Government Publications	114
Other Sources	114
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Last updated by Amanda Porteous February 2004