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KN80001 KEY NOTE IT TRAINING SEPTEMBER 2001

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Editor: Dominic Fenn
ISBN: 1-84168-247-0

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TABLE OF CONTENTS

Executive Summary


1. Market Definition

REPORT COVERAGE
MARKET SECTORS
E-Learning
Instructor-Led Training
MARKET TRENDS
Technological Change Drives Demand for IT Training
IT Grows in Importance
Skill Shortages Remain
2000
Table 2: The Number of Employees in England with Insufficient IT Skills, 2000
More Diverse
Corporate Universities
MARKET POSITION
Table 3: Spending on IT Training as a percentage of the UK Computer Market by Value, 1996-2000
KEY TRADE ASSOCIATIONS
British Computer Society
British Educational Communications and Technology Agency
Personnel and Development
Computer Education Group
Software Association
Council for European Professional Informatics Societies
e-skills NTO
European Computer Driving Licence Foundation
in Training
Institute of IT Training


2. Market Size

THE TOTAL MARKET
Awards of Vocational Qualifications
Table 4: The Number of Vocational Training Awards in IT and Information (000), 1997/1998-1999/2000
The IT Training Market
Table 5: The IT Training Market by Sector by Value (£m), 1996-2001
2000-2001
of Salaries
Salaries (£m), 1996-2000
BY MARKET SECTOR
Choice of Training Method
Table 8: The Structure of IT Training Courses by Subject ( percent), June 2001
1999-2001
Table 10: The Extent to which Establishments Use Different Training Methods and Facilities ( percent of training managers), 2001
Table 11: Preferred Delivery Methods for IT Training in the Next 6 Months ( percent of reader reply cards), 2001
E-Learning
Table 12: The E-Learning Market by Value (£m and percent), 1996-2001
Instructor-Led Training
Table 13: The Instructor-Led Training Market by Value (£m and percent), 1996-2001
2000 and 2001


3. Industry Background

RECENT HISTORY
NUMBER OF COMPANIES
Table 15: The Number of IT Training Companies by Number of Training Staff Employed, 2001
By Course Subject
Table 16: The Number of IT Courses and the Number of Training Providers by Subject, June 2001
THE MARKET?


4. Competitor Analysis

THE MARKETPLACE
Industry Concentration
Marketplace
Types of Training Providers
MARKET LEADERS
by Value ( percent), 2000
QA Training
Company Structure
Current and Future Developments
Financial Results
KnowledgePool
Company Structure
Current and Future Developments
Financial Results
International
Company Structure
Current and Future Developments
Financial Results
IBM Learning
Company Structure
Current and Future Developments
Financial Results
Oracle Education
Company Structure
Current and Future Developments
Financial Results
Azlan Training
Company Structure
Current and Future Developments
Financial Results
Spring IT Training
Company Structure
Current and Future Developments
Financial Results
SAP Education
Company Structure
Current and Future Developments
Financial Results
SmartForce
Company Structure
Current and Future Developments
Financial Results
Informatics Group (UK)
Company Structure
Current and Future Developments
Financial Results
NETg
Company Structure
Current and Future Developments
Financial Results
Parity Training
Company Structure
Current and Future Developments
Financial Results
Other Companies
OUTSIDE SUPPLIERS
Software Vendors
Other Suppliers
and Threats
THE TOTAL MARKET
Strengths
Weaknesses
Opportunities
Threats
E-LEARNING
Strengths
Weaknesses
Opportunities
Threats
TRAINING
Strengths
Weaknesses
Opportunities
Threats


6. Buying Behaviour

CUSTOMER PROFILE
Train Staff
Table 18: The percentage of Companies Providing Formal IT Training to Staff by Company Size, 2000
Potential Trainees
Skill Shortages
Table 19: Breakdown of Hard-to-Fill Vacancies for IT Skills in England by Type of Occupation ( percent), 2000
Table 20: percentage of Employees in England with Insufficient IT Skills by Type of Occupation, 2000
Training Buying Intensions
Table 21: Ranking of Interest in IT Training by Subject by Industry Sector, 2001
Training Required
Categories
IT Course Categories by Number of Searches, 30 Days to 27th June 2001
The Top 20 Keywords
The Most Wanted Skills
( percent of reader reply cards), 2001
TRAINING PROVIDER


7. Current Issues

GOVERNMENT EFFORTS TO IMPROVE TRAINING
E-SKILLS NTO
INITIATIVE
IN E-LEARNING
Providers


8. The Global Market

FORECASTS
THE US
DEVELOPING MARKETS


9. Forecasts

FUTURE TRENDS
Training Will Remain of Paramount Importance
Instructor-Led Training
of Learning
Mobile Training
FORECASTS 2001 TO 2005
Table 24: The Forecast IT Training Market by Value (£m), 2001-2005
By Market Sector
Table 25: The Forecast IT Training Market by Sector by Value (£m), 2001-2005


10. Company Profiles

Azlan Group PLC
IBM UK Ltd
ICL PLC
International Ltd
Oracle Corporation UK Ltd
QA PLC
SAP (UK) Ltd
Spring Group PLC


11. Further Sources

Associations
Periodicals
Directories
General Sources
Information Sources
Government Publications
Other Sources

Key Note Research

of Reports

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EXECUTIVE SUMMARY

The UK market for IT training was worth £772m in 2000 and is expected to grow to a value of £850m in 2001. The rate of growth in the market has slowed appreciably in the past 2 years, following years of very high rates of expansion in the mid-1990s. E-learning (or technology-based training) has grown in maturity and sophistication, and this area has recently seen more rapid increases in value than the instructor-led training (ILT) sector.

There are four reasons for the slowdown in the IT training market in 2000 and 2001: the end of demand for IT training related to the Year 2000 problem, the economic slowdown in the US (which is having a knock-on effect on the IT budgets of UK companies), the bursting of the 'dotcom bubble' (which has reduced the number of Web-focused UK IT companies), and the relative paucity of new software launches in 2000 (which has reduced the demand for new software skills).

Set against these negative trends are trends that have helped to support the demand for IT training in recent years. The development of the Internet and intranets has led to greater demand for Web-related and e-commerce-related IT skills. In addition, IT has become strategically important for most businesses, and the employment of adequately trained IT staff is now central to business strategy. Moreover, the UK continues to face an IT skills shortage, which is producing a constant demand for newly trained and retrained IT staff.

The IT training market is undergoing a major change. The distinction between products/courses and value-added services is becoming blurred, as is the distinction between ILT and e-learning courses. Increasingly, clients want — and are being given — value-added services such as training consultancy and end-to-end training solutions as well as basic courses. Clients are also showing a growing demand for 'blended' training programmes, which incorporate both ILT and e-learning elements. Meanwhile, the growth of e-commerce is resulting in the merging of IT with corporate strategy, leading to a demand for IT training that incorporates more general business skills. This is opening the general management training market to IT training vendors and the IT training market to general management training companies.

Key Note predicts that the demand for IT training services and courses will remain relatively strong over the next 5 years, as the number of IT staff in the UK continues to grow, and as the UK continues to face IT skill shortages. E-learning will be the main driver of growth, but the distinction between ILT and e-learning will continue to be eroded as virtual classrooms and blended learning increase in importance. As such, learning will become less structured, with staff using a range of training objects (from short instructions lasting a few seconds to full-scale courses) to gather the information they need. At the same time, training will become more mobile, with access via portable PCs and personal digital assistants (PDAs) of growing importance.

Text © 2001 Key Note

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Last updated by Paul Tucker 16th October 2001