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Executive Summary

Table of Contents

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EXECUTIVE SUMMARY

Key Note defines the employment agency industry as businesses that are recognisably operating as employment agencies, nursing and medical agencies, nannies' agencies and other personnel consultants.
According to the industry association, the Federation of Recruitment and Employment Services (FRES), the employment agency industry achieved sales of £16bn in 1998, of which 92.8 percent came from temporary (temp) business and 7.2 percent from permanent recruitment. This compares with £14.1bn for 1997.
The industry has enjoyed a considerable increase in turnover since the mid-1990s. As a result, a large number of new businesses have been attracted into it, which has created a competitive sector.
Large multinationals and other major groups dominate the market and are continuing to grow organically and by acquisition. Nevertheless, small, even single-office businesses can achieve healthy results because clients buy on the individual service that they receive rather than the size of the agency.
Employment regulation affecting agencies has been lenient in the past, but during the 1990s it has become far stricter. As a result, agencies will be hard-pressed to keep up, and face ruinous penalties for `inadvertant' breaches of new legislation.
Legislation permitting, there is ample room for the industry to grow long term. In the short term, growth is likely to be slower than in recent years. After growth averaging 28.4 percent per annum in the period from 1996 to 1998, it seems likely that 1999 will increase by 5 percent year-on-year to £16.8bn, and market value is expected fall to £16.5bn in 2002.

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TABLE OF CONTENTS

Executive Summary

Market Definition

DEFINITION

MARKET SECTORS

RECRUITMENT SECTORS

MARKET TRENDS

Market Size

THE TOTAL MARKET

Table 1: Estimated Number of Employment Agency Businesses and Branches and Their Turnover in the UK (number and £bn), 1990-1999

Table 2: Number of VAT-Based Enterprises in the UK Offering Labour Recruitment and Provision of Personnel by Turnover Size (£000), 1998

Industry Background

RECENT HISTORY

INDUSTRY FRAGMENTATION

EMPLOYMENT

TRADE ASSOCIATIONS

Table 3: Employment Agencies - Selected Main Acquisitions, January to June 1999

Competitor Analysis

THE MARKETPLACE

FOREIGN OWNERSHIP

ADVERTISING AND PROMOTION

Table 4: Selected Leading UK Employment Agencies by Turnover (£m), 1996, 1997 and 1998

Table 5: The Top 20 Employment Agencies by Turnover (£m), 1998

Table 6: Selected UK Employment Agencies with Overseas Parent Companies, 1999

Strengths, Weaknesses, Opportunities and Threats (SWOT)

STRENGTHS

WEAKNESSES

OPPORTUNITIES

THREATS

Buying Behaviour

CLIENT LOYALTY

JOB SEEKERS

CURRICULUM VITAE AND INTERVIEWS

EMPLOYER OPINION

Outside Suppliers to the Industry

RECRUITMENT-TO-RECRUITMENT AGENCIES

INFORMATION TECHNOLOGY

DEBT RECOVERY SERVICES

FACTORING

TRADE MAGAZINES

Current Issues

LEGISLATION AND REGULATION

Table 7: New Legislation Affecting Employment Agencies, 1998-2000

Forecasts

LEGISLATION

MARKET TRENDS

FORECASTS FOR 1999 TO 2002

Table 8: Forecast Employment Agency Market by Value (£bn), 1999-2002

Table 9: Worldwide Temporary Employment Market by Value ($bn), 1988-1998

Company Profiles

INTRODUCTION

DEFINITIONS

FURTHER INFORMATION

Further Sources

ASSOCIATIONS

PERIODICALS

DIRECTORIES

GENERAL SOURCES

HOPPENSTEDT BONNIER INFORMATION SOURCES

GOVERNMENT PUBLICATIONS

OTHER SOURCES

Text © 1999 Key Note

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Last updated by Jacob van Eldik 24th January 2000