ISBN 1-85765-723-3

Table of Contents

Executive Summary

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TABLE OF CONTENTS

Executive Summary

Market Definition

DEFINITION

MARKET SECTORS

MARKET TRENDS

EMPLOYMENT DISCIPLINE

AGENCY OFFICES

Table 1: Business Volumes of a Sample of Federation of Recruitment and Employment Services Member Agencies ( percent), 1995

Market Size

THE TOTAL MARKET

MARKET OUTLOOK

Table 2: Estimated Number of Employment Agency Businesses and Branches and their Turnover in the UK (number and £bn), 1990-1996

Industry Background

CORPORATE ACTIVITY

REGULATION

TRADE ASSOCIATIONS

Competitor Analysis

THE MARKETPLACE

MAJOR PLAYERS

ADVERTISING AND PROMOTION

Table 3: Leading UK Employment Agencies by Turnover (£m), 1995/1996

Table 4: Main Media Advertising Expenditure by Recruitment Agencies and Recruitment (£000), 1995 and 1996

Strengths, Weaknesses, Opportunities and Threats (SWOT)

STRENGTHS

WEAKNESSES

OPPORTUNITIES

THREATS

Buying Behaviour

CUSTOMERS

CURRICULUM VITAE AND INTERVIEWS

EMPLOYER OPINION

AIM OF AGENCIES

Outside Suppliers to the Industry

INTRODUCTION

MARKET SECTORS

Current Issues

THE CURRENT ECONOMIC BOOM

NEW REGULATIONS

THE INTERNET

Forecasts

INTRODUCTION

EMPLOYMENT POLICY INSTITUTE REPORT

FORECASTS

Table 5: Forecast of UK Employment Agencies' Turnover (£bn at 1997 prices), 1997-1999

Company Profiles

INTRODUCTION

DEFINITIONS

FURTHER INFORMATION

Further Sources

ASSOCIATIONS

PERIODICALS

DIRECTORIES

GENERAL SOURCES

HBI UK INFORMATION SOURCES

GOVERNMENT PUBLICATIONS

OTHER SOURCES

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EXECUTIVE SUMMARY

Key Note estimates that at mid-1997, the core of the UK employment agency industry consisted of some 7,500 businesses, which together operate 10,800 offices. In 1996, these businesses produced sales of £10.2bn, up from £8.5bn in 1995. The sales were made up of 95 percent from invoiced sales for temporary and contract workers, and 5 percent from fees for helping to place people in permanent jobs.

The employment agency business is booming and reaching a new peak. This is likely to continue for another 2 years at least. Permanent business is growing alongside business in temporaries (temps) and contract workers. Sales are being held back only by a shortage of qualified people in the desired age ranges.

The arrival of `New' Labour in government is likely to herald a climate of greater caution among employers and agencies. Temps and contract workers could become more expensive to employ and more risky for agencies to handle. Firms could become more reluctant to take on permanents.

Barriers to entry to the industry remain low. A constant stream of new entrants threatens saturation in some sectors, together with serious competition on price.

Big agencies are becoming bigger through mergers and acquisitions, but the UK remains a highly fragmented market.

Text © 1997 Key Note

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Last updated by Duncan Nottage 5th March 1999