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KN74069 KEY NOTE DIRECT MARKETING MAY 1999
ISBN 1-85765-819-1
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Executive Summary
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EXECUTIVE SUMMARY
Between 1994 and 1998, the direct marketing market
grew by 71.6 percent, to reach £8.34bn. Telemarketing is now the largest sector
of the market and one which is growing rapidly. In general, it is the new
technologies entering the market that are propelling growth. Even traditional
direct marketing techniques such as press advertising are increasingly
utilising website addresses, freephone numbers and call centre follow-up
techniques.
Additionally, a growing number of companies are utilising
sophisticated database marketing techniques to support telemarketing and direct
mailing campaigns. Both the Internet and direct response television (DRTV) are
becoming increasingly accessible mediums for advertisers as prices fall and
technology becomes more widespread. In addition, the number of UK citizens
accessing cable, satellite and digital television is growing, as is the number
of Internet users.
The biggest players in the industry remain the
off-shoots of major above-the-line advertising agencies or specialist direct
marketing agencies. However, there is a growing number of secondary players in
sectors as diverse as telemarketing, contract magazine publishing and list
brokering.
The direct marketing market in the UK is forecast to grow to
£12.93bn by 2003, a growth of 43.6 percent in current price terms over 1999.
Certainly it seems that a growing number of small- and medium-sized companies
are going to start using direct mailing techniques as the technology comes
within their financial reach.
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TABLE OF CONTENTS
- Executive Summary
- Market Definition
- INTRODUCTION
- MARKET SECTORS
- MARKET POSITION
- MARKET TRENDS
- Table 1: Total Expenditure on Direct
Marketing (£m), 1994-1998
- Market Size
- THE TOTAL MARKET
- MARKET SHARE
- MARKET SECTORS
- Table 2: Total UK Expenditure on Direct
Marketing (£m and percent), 1994-1998
- Table 3: Total UK Expenditure on Direct
Marketing by Market Share ( percent), 1994-1998
- Industry Background
- RECENT HISTORY
- TYPES OF COMPANY
- TRADE ASSOCIATIONS
- Competitor Analysis
- THE MARKETPLACE
- MAJOR PLAYERS
- Table 4: Selected Companies in the Direct
Marketing Industry by Turnover (£m), 1997/1998
- Strengths, Weaknesses, Opportunities and
Threats (SWOT)
- STRENGTHS
- WEAKNESSES
- OPPORTUNTIES
- THREATS
- Buying Behaviour
- INTRODUCTION
- Table 5: Responses to Direct Mailings (000
and percent adults), 1998
- Table 6: Consumer Profile of Respondents to
Direct Mailings by Sex, Age, Social Grade and Region ( percent of adults), 1998
- Outside Suppliers to the Industry
- INTRODUCTION
- COMPUTING, SOFTWARE AND CALL HANDLING COMPANIES
- FULFILMENT HOUSES
- CONTRACT PUBLISHING
- PRINTERS
- DATABASE COMPANIES
- OTHER SUPPLIERS
- LIST BROKERS
- Current Issues
- DIRECT MAIL AND JUNK MAIL
- ACCURACY OF DATA HELD
- CONSUMER LISTS
- GEOGRAPHIC INFORMATION SYSTEMS
- THE INTERNET AS A DIRECT MARKETING TOOL
- LOYALTY MAGAZINES
- MERGERS AND AQUISITIONS
- CALL CENTRES
- RECRUITMENT AND RETENTION OF STAFF
- ALIGNMENT OF ACCOUNTS
- PRIVACY
- THE ECONOMY AND FEARS OF A RECESSION
- TARGETING THE AFFLUENT CONSUMER
- Forecasts
- FORECASTS 1999 TO 2003
- FACTORS AFFECTING THE MARKET
- Table 7: Total UK Expenditure on Direct
Marketing at Current Prices (£m and percent), 1999-2003
- Company Profiles
- INTRODUCTION
- DEFINITIONS
- FURTHER INFORMATION
- Further Sources
- ASSOCIATIONS
- PERIODICALS
- DIRECTORIES
- GENERAL SOURCES
- HBI UK INFORMATION SOURCES
- GOVERNMENT PUBLICATIONS
- OTHER SOURCES
Text © 1999
Key Note
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