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KN74069 KEY NOTE DIRECT MARKETING MAY 1999

ISBN 1-85765-819-1

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EXECUTIVE SUMMARY

Between 1994 and 1998, the direct marketing market grew by 71.6 percent, to reach £8.34bn. Telemarketing is now the largest sector of the market and one which is growing rapidly. In general, it is the new technologies entering the market that are propelling growth. Even traditional direct marketing techniques such as press advertising are increasingly utilising website addresses, freephone numbers and call centre follow-up techniques.
Additionally, a growing number of companies are utilising sophisticated database marketing techniques to support telemarketing and direct mailing campaigns. Both the Internet and direct response television (DRTV) are becoming increasingly accessible mediums for advertisers as prices fall and technology becomes more widespread. In addition, the number of UK citizens accessing cable, satellite and digital television is growing, as is the number of Internet users.
The biggest players in the industry remain the off-shoots of major above-the-line advertising agencies or specialist direct marketing agencies. However, there is a growing number of secondary players in sectors as diverse as telemarketing, contract magazine publishing and list brokering.
The direct marketing market in the UK is forecast to grow to £12.93bn by 2003, a growth of 43.6 percent in current price terms over 1999. Certainly it seems that a growing number of small- and medium-sized companies are going to start using direct mailing techniques as the technology comes within their financial reach.

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TABLE OF CONTENTS

Executive Summary
Market Definition
INTRODUCTION
MARKET SECTORS
MARKET POSITION
MARKET TRENDS
Table 1: Total Expenditure on Direct Marketing (£m), 1994-1998
Market Size
THE TOTAL MARKET
MARKET SHARE
MARKET SECTORS
Table 2: Total UK Expenditure on Direct Marketing (£m and percent), 1994-1998
Table 3: Total UK Expenditure on Direct Marketing by Market Share ( percent), 1994-1998
Industry Background
RECENT HISTORY
TYPES OF COMPANY
TRADE ASSOCIATIONS
Competitor Analysis
THE MARKETPLACE
MAJOR PLAYERS
Table 4: Selected Companies in the Direct Marketing Industry by Turnover (£m), 1997/1998
Strengths, Weaknesses, Opportunities and Threats (SWOT)
STRENGTHS
WEAKNESSES
OPPORTUNTIES
THREATS
Buying Behaviour
INTRODUCTION
Table 5: Responses to Direct Mailings (000 and percent adults), 1998
Table 6: Consumer Profile of Respondents to Direct Mailings by Sex, Age, Social Grade and Region ( percent of adults), 1998
Outside Suppliers to the Industry
INTRODUCTION
COMPUTING, SOFTWARE AND CALL HANDLING COMPANIES
FULFILMENT HOUSES
CONTRACT PUBLISHING
PRINTERS
DATABASE COMPANIES
OTHER SUPPLIERS
LIST BROKERS
Current Issues
DIRECT MAIL AND JUNK MAIL
ACCURACY OF DATA HELD
CONSUMER LISTS
GEOGRAPHIC INFORMATION SYSTEMS
THE INTERNET AS A DIRECT MARKETING TOOL
LOYALTY MAGAZINES
MERGERS AND AQUISITIONS
CALL CENTRES
RECRUITMENT AND RETENTION OF STAFF
ALIGNMENT OF ACCOUNTS
PRIVACY
THE ECONOMY AND FEARS OF A RECESSION
TARGETING THE AFFLUENT CONSUMER
Forecasts
FORECASTS 1999 TO 2003
FACTORS AFFECTING THE MARKET
Table 7: Total UK Expenditure on Direct Marketing at Current Prices (£m and percent), 1999-2003
Company Profiles
INTRODUCTION
DEFINITIONS
FURTHER INFORMATION
Further Sources
ASSOCIATIONS
PERIODICALS
DIRECTORIES
GENERAL SOURCES
HBI UK INFORMATION SOURCES
GOVERNMENT PUBLICATIONS
OTHER SOURCES

Text © 1999 Key Note

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Last updated by Jacob van Eldik 24th January 2000