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KN74068 KEY NOTE DIRECT MARKETING MAY 1998

ISBN 1-85765-819-1

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TABLE OF CONTENTS

Executive Summary
Market Definition
INTRODUCTION
MARKET SECTORS
MARKET POSITION
MARKET TRENDS
Table 1: Main Advertising Spend by Media (£m and percent of total), 1995
Market Size
THE TOTAL MARKET
MARKET SHARE
BY INDIVIDUAL MARKET SECTOR
Figure 1: Total UK Expenditure on Direct Marketing ( percent), 1996
Table 2: Total UK Expenditure on Direct Marketing (£m), 1994-1996
Table 3: Market Share of Direct Marketing Techniques by Value ( percent), 1994-1996
Table 4: Direct Mail Expenditure (£m), 1992-1996
Table 5: Volume of Direct Mail (million items), 1992-1996
Table 6: Consumer Versus Business Mailings by Volume ( percent), 1992-1996
Table 7: Senders of Consumer Direct Mail ( percent of total consumer mail), 1993-1996
Table 8: Household Receipts of Direct Mail (million items), 1992-1996
Industry Background
INTRODUCTION
TYPES OF COMPANY
TRADE ASSOCIATIONS
REGULATORY BODIES
TRADE JOURNALS
Competitor Analysis
THE MARKETPLACE
MARKET SECTORS AND SUPPLIERS
LEADING DIRECT MARKETING AGENCIES
LEADING TELEMARKETING COMPANIES
LEADING LIST AND DATABASE COMPANIES
Table 9: The Top 20 Direct Marketing Agencies by Turnover (£m), 1995 and 1996
Strengths, Weaknesses, Opportunities and Threats (SWOT)
STRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
Buying Behaviour
INTRODUCTION
BUYERS OF ADVERTISING/DIRECT MARKETING
CONSUMER ATTITUDES AND BEHAVIOUR
OVERALL RESPONSE RATES TO DIRECT MAIL
TREATMENT OF DIRECT MAIL
THE IMPACT OF DIRECT MAIL
Table 10: Advertising Media Used Currently, In the Past, Ever ( percent), 1994
Table 11: Does Getting Direct Mail Make You More Likely to Buy From the Company? ( percent), 1997
Table 12: Adults Who Respond to Targeted Direct Mail ( percent), 1994-1996
Table 13: Direct Mail As An Influencer When Shopping ( percent of consumers saying that they are influenced by it when shopping), 1997
Outside Suppliers to the Industry
INTRODUCTION
COMPUTING AND SOFTWARE COMPANIES
FULFILMENT HOUSES
COMPANIES PROVIDING MARKETING AND OTHER SERVICES
RECRUITMENT COMPANIES
PRINTERS
Current Issues
OVERALL MARKET CONDITIONS
RISING INTEREST IN DIRECT MARKETING
PROFITABILITY
HUMAN RESOURCE MANAGEMENT PERSPECTIVES
MERGERS AND ACQUISITIONS
NEW DIRECT MARKETING MEDIA
Forecasts
FORECASTS 1997 TO 2001
NEW GUIDELINES
EUROPEAN DIMENSION
WHAT KIND OF INDUSTRY?
Table 14: Forecast of UK Expenditure on Direct Marketing (£m), 1997-2001
Company Profiles
INTRODUCTION
DEFINITIONS
FURTHER INFORMATION
Further Sources
ASSOCIATIONS
PERIODICALS
DIRECTORIES
GENERAL SOURCES
HBI UK INFORMATION SOURCES
GOVERNMENT PUBLICATIONS
OTHER SOURCES

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EXECUTIVE SUMMARY

Direct marketing remains the fastest growing segment of the UK advertising industry, with all the trends of a rapidly emerging industry. These include a rash of mergers between the leading companies, a growing involvement by foreign companies, and a shortage of skilled staff.

In 1997, the direct marketing industry in the UK was valued at £7.4bn, a rise of 53.2 percent over 1994. The major sectors of the market are press advertising, telemarketing and direct mail. Direct mail accounts for 20.7 percent of the total market.

In general, few clients use just one method of direct marketing, but rather combine off-the-page advertising with telemarketing and direct mailing campaigns supported by database management companies and invariably as part of a wider, more traditional above-the-line advertising campaign.

All indications are that direct marketing will continue to be the fastest growing segment of the UK marketing industry, with clients predicting increased spend up to the year 2000 and the number of firms and products/services they offer also increasing. It is clear that the UK marketing industry is now one that is increasingly preferring niche and targeted marketing over more general sales promotion tools.

Text © 1998 Key Note

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