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Table of Contents

Executive Summary

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EXECUTIVE SUMMARY

The UK computer services market reached £18.83bn in 1999, having grown by 20.1 percent on the previous year and by 138.7 percent between 1994 and 1999. The key drivers of growth have been work associated with the Year 2000 (Y2K) problem and European monetary union (EMU), relatively good UK economic growth, the rise of networking and Internet working, and changing business practices which favour the use of outside services (e.g. for outsourcing, systems development and training).
Operational services, at £7.25bn, is the largest sector of the market, followed by professional services (£6.37bn), systems/solutions (£3.96bn) and maintenance/support (£1.25bn).
A number of key trends will impact on the services market from 1999 to 2003. These main trends will be:

* increased competition in the marketplace, as software and hardware companies increasingly move into services
* increased consolidation as the bigger operators squeeze out and buy up the smaller players
* takeovers, mergers and acquisitions will continue, especially between services and software companies, and services and telecommunications companies.

The computer services industry is expected to experience value growth of 47.1 percent between 1999 and 2003. In 2003, the market will be worth £27.7bn. Electronic commerce (e-commerce) and the Internet will be key drivers of its growth, with Internet and e-commerce-related revenues accounting for 26 percent of service revenues in 2003.
Between 1999 and 2003, Key Note expects operational services to be the best performing sector of the services market, due mainly to the continued popularity of outsourcing and the expected growth in the Internet connectivity market. Outsourcing (outsourcing and applications maintenance) will account for 29.9 percent of the market by 2003.

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TABLE OF CONTENTS

Executive Summary

Executive Summary

Market Definition

MARKET DEFINITION

MARKET SECTORS

MARKET POSITION

MARKET TRENDS

Table 1: Segmentation of the UK Computer Services Market by Value ( percent), 1994-1999

Table 2: The Importance of Computer Services to the UK IT Market ( percent), 1994-1999

Table 3: Share of the Western European Computer Services Market Taken by the UK ( percent), 1994-1999

Market Size

THE TOTAL MARKET

MARKET SECTORS

Table 4: The UK Computer Services Market (£m), 1994-1999

Table 5: The UK Computer Services Market by Sector (£m), 1994-1999

Table 6: The Growth in Computer Services ( percent), 1994-1999

Table 7: The Top Computer Services Companies by Market Share ( percent), 1999

Table 8: The Operational Services Market (£m and percent), 1994-1999

Table 9: Segmentation of the Operational Services Market (£m and percent), 1994-1999

Table 10: The UK's Largest Operational Services Providers by Market Share ( percent), 1999

Table 11: The UK Professional Services Market (£m and percent), 1994-1999

Table 12: Segmentation of the Professional Services Market (£m and percent), 1994-1999

Table 13: The Major Professional Service Providers by Market Share ( percent), 1999

Table 14: The Systems/Solutions Market (£m and percent), 1994-1999

Table 15: Segmentation of the Systems/Solutions Market (£m and percent), 1994-1999

Table 16: The Leading Systems/Solutions Companies by Market Share ( percent), 1999

Table 17: The UK Maintenance/Support Market (£m and percent), 1994-1999

Table 18: Segmentation of the Maintenance/Support Market (£m and percent), 1994-1999

Table 19: The Leading Maintenance/Support Companies by Market Share ( percent), 1999

Industry Background

RECENT HISTORY

INDUSTRY CONCENTRATION

EMPLOYMENT

TRADE ASSOCIATIONS

Table 20: The Number of Computer Services Companies, 1998

Table 21: UK Computer Services Companies by Turnover (£000 and number), 1998

Competitor Analysis

THE MARKET PLACE

MARKET LEADERS AND THEIR BRANDS

Table 22: Breakdown of CSSA Members by Service Offered (number of members offering each service), 1999

Strengths, Weaknesses, Opportunities and Threats (SWOT)

THE TOTAL MARKET

OPERATIONAL SERVICES

PROFESSIONAL SERVICES

SYSTEMS/SOLUTIONS

Buying Behaviour

BY SECTOR

Table 23: Breakdown of Computer Services Revenues by Industry Sector ( percent), 1999

Current Issues

LARGE OUTSOURCING CONTRACTS RETURN

PUBLIC SECTOR OUTSOURCING PROBLEMS

INDUSTRY CONSOLIDATION

THE END OF THE INFORMATION TECHNOLOGY JOBS BOOM

NEW CONTRACTOR TAX RULES

Table 24: Examples of Major Computer Services Takeovers (£m), 1998/1999

Forecasts

INDUSTRY TRENDS

FORECAST 2000 TO 2003

MARKET SEGMENTATION

Table 25: UK Computer Services Market (£m), 2000-2003

Table 26: Segmentation of the Computer Services Market (£m and percent), 1999-2003

Table 27: The UK Computer Services Market (£m and percent), 1999-2003

Table 28: Forecast Growth in Computer Services by Sector ( percent), 1999-2003

Company Profiles

INTRODUCTION

DEFINITIONS

FURTHER INFORMATION

Further Sources

ASSOCIATIONS

PERIODICALS

DIRECTORIES

GENERAL SOURCES

HOPPENDSTEDT BONNIER INFORMATION SOURCES

GOVERNMENT PUBLICATIONS

OTHER SOURCES

Text © 1999 Key Note

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Last updated by Jacob van Eldik 24th January 2000