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KN72007 KEY NOTE COMPUTER SERVICES OCTOBER
1997
ISBN
1-85765-742-X
This report covers:
Companies covered include:
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Table of Contents- Executive Summary
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TABLE OF CONTENTS
- Executive Summary
- Market Definition
- MARKET DEFINITION
- MARKET POSITION
- MARKET TRENDS
- MARKET SECTORS
- Table 1: The Importance of Computer Services
to the UK IT Market (£m), 1992-1996
- Table 2: Share of the Western European
Computer Services Market Taken by the UK ( percent), 1993-1997
- Table 3: The UK Computer Services Market
(£m), 1993-1997
- Table 4: Segmentation of the UK Computer
Services Market by Value ( percent), 1993-1997
- Market Size
- THE TOTAL MARKET
- MARKET SECTORS
- Table 5: The UK Computer Services Market
(£m), 1993-1997
- Table 6: The Growth in Computer Services
( percent), 1993 and 1997
- Table 7: The Top Computer Services Companies
( percent), 1996
- Table 8: The Operational Services Market
(£m and percent), 1993-1997
- Table 9: Segmentation of the Operational
Services Market (£m and percent), 1993-1997
- Table 10: The UK's Largest Outsourcing
Providers ( percent), 1996
- Table 11: The UK Professional Services
Market (£m and percent), 1993-1997
- Table 12: Segmentation of the Professional
Services Market (£m and percent), 1993-1997
- Table 13: The Major Professional Service
Providers ( percent), 1996
- Table 14: The Systems/Solutions Market
(£m and percent), 1993-1997
- Table 15: Segmentation of the
Systems/Solutions Market (£m and percent), 1992-1997
- Table 16: The Leading Systems/Solutions
Companies ( percent), 1996
- Table 17: The UK Hardware Maintenance Market
(£m and percent), 1993-1997
- Table 18: Segmentation of the Hardware
Maintenance Market (£m and percent), 1993-1997
- Table 19: The Leading Hardware Maintenance
Companies ( percent), 1996
- Industry Background
- RECENT HISTORY
- INDUSTRY FRAGMENTATION
- EMPLOYMENT
- TRADE ASSOCIATIONS
- Table 20: The Number of Computer Services
Companies in the UK, 1996
- Table 21: Size Analysis of UK Computer
Services Companies, 1996
- Table 22: Share of the Computer Services
Market Taken by The Top 15 Companies ( percent), 1990, 1995 and 1996
- Competitor Analysis
- THE MARKETPLACE
- MARKET LEADERS
- Table 23: CSSA Members by Service Offered
(by number of members offering each service), 1997
- Table 24: Reuters' Turnover (£m), Year
Ended 31st December 1992-1996
- Table 25: Sema Group Worldwide Revenues
(£m), 1994-1996
- Strengths, Weaknesses, Opportunities and
Threats (SWOT)
- THE TOTAL MARKET
- OPERATIONAL SERVICES
- PROFESSIONAL SERVICES
- SYSTEMS SOLUTIONS/SYSTEMS
- Buying Behaviour
- BY SECTOR
- BY COMPANY SIZE
- Table 26: Breakdown of Computer Services
Revenues by Sector ( percent), 1995/1996-1996/1997
- Table 27: Spend on Computer Services per
Installation by Sector (£000), 1995/1996-1996/1997
- Table 28: Relative Spending on Computer
Services - Share of IT Budget Taken by Services ( percent), 1995/1996
- Table 29: Spending on Computer Services by
Size of Company (£000 and percent), 1995/1996
- Current Issues
- OVERVIEW
- NETWORKED ENVIRONMENTS
- INDUSTRY CONSOLIDATION
- THE MILLENNIUM 'TIMEBOMB'
- EUROPEAN MONETARY UNION
- CHANGING STRUCTURE OF OUTSOURCING CONTRACTS
- Table 30: Most Important Management
Challenges Over the Next 2 Years ( percent), May 1997
- Table 31: Most Important Technical Issues
Over the Next 2 Years ( percent), May 1997
- Table 32: IT Skills In Demand (jobs on offer
and percent), 1996
- Table 33: Examples of Major Computer
Services Takeovers, 1996/1997
- Table 34: Additional Services Revenues Due
to Year 2000 Problem (£m), 1997-1999
- Forecasts
- INDUSTRY TRENDS
- FORECASTS 1997 TO 2001
- MARKET SEGMENTATION
- Table 35: UK Computer Services Market
(£m), 1997-2001
- Table 36: Segmentation of The Computer
Services Market (£m and percent), 1997-2001
- Table 37: The Structure of the Computer
Services Market ( percent), 1997-2001
- Table 38: Forecast Growth in Computer
Services (£m), 1997-2001
- Company Profiles
- INTRODUCTION
- DEFINITIONS
- FURTHER INFORMATION
- Further Sources
- ASSOCIATIONS
- PERIODICALS
- DIRECTORIES
- GENERAL SOURCES
- HBI UK INFORMATION SOURCES
- GOVERNMENT PUBLICATIONS
- OTHER SOURCES
Back to Top
EXECUTIVE SUMMARY
The UK computer services market reached
£11.1bn in 1997, having grown by 14.2 percent between 1996 and 1997, and by
66.3 percent between 1993 and 1997. Outsourcing has been the key engine for market
growth, with outsourcing revenues having risen by 201.7 percent between 1993 and 1997.
Operational services at £4.07bn are the largest sector of the
market, followed by professional services (£3.3bn), systems/solutions
(£2.68bn) and maintenance (£1.04bn).
The key issues facing
the service industry currently are:
* the shift towards networking and networked
computer environments (including the management of distributed systems and the
growth of the Internet)
* the year 2000 problem and similar problems
like European Monetary Union (EMU)
* problems over information
technology (IT) staff recruitment
* service industry consolidation
* the changing structure of outsourcing contracts.
A number of key trends will impact on the services
market over the next 5 years. These main trends will be:
* increased competition in the marketplace, as
software and hardware companies increasingly move into services
*
increased consolidation, especially in areas like training and education where
commoditisation is on the increase
* a new breed of UK-owned services
groups will arise, like Delphi, which will leverage their strong position or
expertise in one sector into others
* takeovers, mergers and
acquisitions will continue to grow in number and aggregate value.
By the year 2001, the UK computer services market
will be worth an estimated £18.39bn, compared with £11.31bn in
1997. The computer services industry is expected to experience value growth of
62.5 percent between 1997 and 2001, or at an annual average rate of 12.9 percent.
Annual growth is expected to be highest between 1997 and 1999, the period
when the impact of spending on the year 2000 problem and EMU will be greatest.
Text © 1997
Key Note
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