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KN70022
KEY NOTE HOTELS : SEPTEMBER 2002
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This report covers: hotels, guest accommodation, star rating, diamond rating, tourism, conference market, consortia, leisure facilities, boutique hotels, corporate clients, consumer clients, business travellers, one-star, two-star, three-star, four-star, five-star, hotels, internet bookings, budget hotel developments, tourism trends, room occupancy,

Companies covered include: CHE Group, Compass Group, Corus & Regal Hotels, De Vere Group, Hilton, Jarvis Hotels, MacDonald Hotels, Millennium & Copthorne, Nomura Bank International, Queens Moat Houses, Scottish & Newcastle, Six Continents, Thistle Hotels, Whitbread, Accor, Hanover International, Menzies Hotels,

EXECUTIVE SUMMARY

The UK hotel market generated an estimated turnover of £10.41bn in 2001, an increase of 10 percent since 1997. The market can be divided into corporate and consumer sectors on the basis of clientele, with the former accounting for the bulk of revenues through conferences and other corporate travel.

In 2001, the hotel market was hit by foot and mouth disease. This particularly affected hotels in rural districts. The terrorist attacks on the US on 11th September 2001 were an even greater blow, depressing international travel and causing a sharp fall in tourism receipts. The subsequent downturn in the global economy has been further cause for concern. In response to these factors, many hotel companies have frozen or reduced expenditure programmes and cut back on investment. There has also been competition in the leisure market, with hotels seeking to compensate for the fall in corporate expenditure by raising consumer revenue. Companies have also focused on other areas, such as the smaller conference sector.

The late 1990s and the early part of the new millennium were marked by extensive merger and acquisition activity in the hotels market. This was headlined by the sale of chains such as Heritage, Posthouse, Principle and Swallow, which are all now absorbed into larger groups. Brand building was at the core of many of these moves. The budget hotel sector continues to see the largest increase in room numbers, although the rate of growth has slowed. For the most part, the major players in the market are identifiable through their international brand portfolio, although two of the leading budget brands are owned by groups with core businesses in catering and brewing.

The future will see continued company activity, with the offer for sale of the Travelodge budget hotel chain likely to headline activity in the market in late 2002. In addition, companies will continue to look for opportunities for sale and leaseback deals to release capital. Revenues in the market will continue to be affected by the slowdown in the global economy. However, some recovery should be evident in 2003.

TABLE OF CONTENTS

Executive Summary 1
1. Market Definition 2
REPORT COVERAGE 2
MARKET SECTORS 2
e-Learning 2
Videos 3
Internet/Multimedia 3
Computer-Based Training Products 3
e-Based Distance Learning/Online Training 3
Instructor-Led Training 3
Formal Courses 4
Tailored Courses 4
MARKET TRENDS 4
Drivers of Demand 4
Slowdown in IT Expenditure 5
Skill Shortages 5
Table 1: Number of Hard-to-Fill and Skill-Shortage Vacancies for IT Skills in England, 2001 6
Table 2: Number of Employees with Insufficient IT Skills, 1999 and 2001 6
IT Training Diversity 7
MARKET POSITION 7
Table 3: IT Training in the Total UK Computer Market ( percent), 1997-2001 7
2. Market Size 8
THE TOTAL MARKET 8
Table 4: The Total UK IT Training Market by Sector by Value at Current Prices (£m), 1997-2001 8
MARKET SECTORS 9
Table 5: The UK IT Training Market by Sector by Value ( percent), July 2002 9
Table 6: IT Training Courses Available by Style of Training ( percent), July 2002 10
Instructor-Led Training 10
Table 7: The Instructor-Led Training Sector by Value (£m and percent), 1997-2001 11
Table 8: Instructor-Led Training Courses Available by Style of Training ( percent), July 2002 12
Table 9: Instructor-Led Training by Type (£m), 2001 and 2002 13
e-Learning 13
Table 10: The UK e-Learning Market by Value (£m and percent), 1997-2001 13
Table 11: e-Learning Training Courses Available by Style of Training ( percent), July 2002 14
3. Industry Background 16
Recent History 16
NUMBER OF COMPANIES 17
Table 12: Selected Leading Companies in the UK IT Training Market by Size (£m and percent), 2001 17
Skills Structure 18
Table 13: Number of Courses and Training Providers by Area of Training, July 2002 18
HOW ROBUST IS THE MARKET? 19
KEY TRADE ASSOCIATIONS 20
British Computer Society 20
British Educational Communications and Technology Agency 20
Chartered Institute of Personnel and Development 20
Computer Education Group 21
Computing Services and Software Association/INTELLECT 21
Council for European Professional Informatics Societies 21
e-skills UK Ltd 22
European Computer Driving Licence Foundation Ltd 22
The Forum IT 23
Institute of IT Training 23
4. Competitor Analysis
THE MARKETPLACE 24
Brand Shares 24
Table 14: UK IT Training Market Leaders by Value Share ( percent), 2001 25
MARKET LEADERS 26
Azlan Group PLC 26
IBM United Kingdom Ltd 27
KnowledgePool 28
Learning Tree International Ltd 28
Oracle Corporation UK Ltd 29
Parity Training 30
QA PLC 31
SAP (UK) Ltd 32
Spring IT Training 32
Thomson NETg Ltd 33
Other Companies 34
CMG 34
Computacenter 34
Computeach International 34
DA Consulting Group 34
Frost & Sullivan 34
Global Knowledge 35
Informatics Group 35
John Bryce Training UK 35
SmartForce 35
Sun Educational Services 35
OUTSIDE SUPPLIERS 36
Hardware and Software Vendors 36
Other Suppliers 36
Advertising and Promotion 37
5. Strengths, Weaknesses, Opportunities and Threats
The TOTAL MARKET 38
Strengths 38
Weaknesses 38
Opportunities 39
Threats 39
Instructor-Led Training 39
Strengths 39
Weaknesses 40
Opportunities 40
Threats 40
E-Learning 41
Strengths 41
Weaknesses 41
Opportunities 41
Threats 42
6. Buying Behaviour
TECHNOLOGY TRAINING BY COMPANY SIZE AND INDUSTRY 43
Table 15: Establishments Providing Training in New Technology by Employees and Industry Sector ( percent), 2001 43
Hard-to-fill Vacancies 45
Table 16: Hard-to-Fill Vacancies by General Occupation ( percent), 2001 45
Skill-Shortage Vacancies 46
Table 17: Skill-Shortage Vacancies by General Occupation ( percent), 2001 46
Occupation Skills Gap 47
Table 18: Skill Characteristics of the Occupation Skills Gap ( percent), 2001 47
Future Skill Shortages 48
The Types of Training Required 48
Table 19: Top 20 Categories Searched on Training Websites, in the 30 Days Preceding 5th July 2002 49
Table 20: Top 20 Keywords Searched on Training Websites, in the 30 Days Preceding 5th July 2002 50
7. Current Issues
THE DECLINE IN IT EMPLOYMENT 51
Corporate Activity 52
Market Retrenchment 52
Mergers and Acquisitions 52
Company Collapses 53
INDIVIDUAL LEARNING ACCOUNTS 53
NEW TECHNOLOGY INSTITUTES 54
8. The Global Market
Global Slowdown 55
9. Forecasts
INTRODUCTION 56
Forecasts 2002 to 2006 56
Table 21: The Forecast UK IT Training Market by Value (£m and percent), 2002-2006 56
Table 22: The Forecast UK IT Training Market by Sector by Value (£m), 2002-2006 57
Future Trends 57
10. Company Profiles
Azlan Group PLC 60
IBM United Kingdom Ltd 62
Learning Tree International Ltd 64
Oracle Corporation UK Ltd 66
Parity Group PLC 68
QA PLC 70
Sap (UK) Ltd 72
Spring Group PLC 74
Thomson NETg Ltd 76
11. Further Sources
Associations 78
Publications 80
Directories 81
General Sources 81
Bonnier Information Sources 82
Government Publications 83
Other Sources 84

Text © 2002 Key Note

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