| KN67013 |
| KEY NOTE FRANCHISING : May 2003 |
 |
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This report covers: franchises, dairy, building, maintenance, catering, hotels, cleaning, renovating, commercial services, direct selling, wholesaling, vending, distribution, domestic, personal, caring, employment, search, management consultancy, training, estate agents, business transfer agents, financial service providers, mortgage brokers franchisors, parcel & courier services, printing, copying, graphic design, retailing, vehicle services,
Companies covered include: Express Dairies, Dairy Crest Group,Complete Weed Control, Countrywide Grounds Maintenance, Dyno-Locks, Dyno-Rod, Freedom Maintenance, Mr Electric, BurgerKing, Domino's Pizza, Kentucky Fried Chicken, McDonald's Restaurants, Southern Fried Chicken, Wimpey International, Chem-Dry, Jani-King, Merry Maids, Molly Maid, ServiceMaster, Stainbusters, Expense Reduction Analysts, Im-Press Promotions, In-Toto, Pirtek, Signs Express, Card Connection, Card Line, Drinkmaster, The Original Poster Company, Oscar Pet Foods, Bugsie's Mobile Dog Wash, Helen OGrady Childrens' Drama Acadamy, Rosemary Conley Diet & Fitness Clubs, Stagecoach Theatre Arts, Tumble Tots, CNA Executive Search, MRI Worldwide, Pitman Training Group, Select Appointments, Belvoir Lettings, Martin & Co., Independent Mortgage Advice Bureau, Amtrak Express Parcels, ANC Express, Interlink Express Parcels, Kall-Kwik Printing, PDC Copyprint, Prontaprint, Bargain Booze, The Body Shop International, The Global Travel Group, Snappy Snaps, One Point For, Colorworks Auto Services, Paintpro, PVC Vendo,
EXECUTIVE SUMMARY
This report covers: franchises, dairy, building, maintenance, catering, hotels, cleaning, renovating, commercial services, direct selling, wholesaling, vending, distribution, domestic, personal, caring, employment, search, management consultancy, training, estate agents, business transfer agents, financial service providers, mortgage brokers franchisors, parcel & courier services, printing, copying, graphic design, retailing, vehicle services,
Companies covered include: Express Dairies, Dairy Crest Group,Complete Weed Control, Countrywide Grounds Maintenance, Dyno-Locks, Dyno-Rod, Freedom Maintenance, Mr Electric, BurgerKing, Domino's Pizza, Kentucky Fried Chicken, McDonald's Restaurants, Southern Fried Chicken, Wimpey International, Chem-Dry, Jani-King, Merry Maids, Molly Maid, ServiceMaster, Stainbusters, Expense Reduction Analysts, Im-Press Promotions, In-Toto, Pirtek, Signs Express, Card Connection, Card Line, Drinkmaster, The Original Poster Company, Oscar Pet Foods, Bugsie's Mobile Dog Wash, Helen OGrady Childrens' Drama Acadamy, Rosemary Conley Diet & Fitness Clubs, Stagecoach Theatre Arts, Tumble Tots, CNA Executive Search, MRI Worldwide, Pitman Training Group, Select Appointments, Belvoir Lettings, Martin & Co., Independent Mortgage Advice Bureau, Amtrak Express Parcels, ANC Express, Interlink Express Parcels, Kall-Kwik Printing, PDC Copyprint, Prontaprint, Bargain Booze, The Body Shop International, The Global Travel Group, Snappy Snaps, One Point For, Colorworks Auto Services, Paintpro, PVC Vendo,
TABLE OF CONTENTS
| Executive Summary 1 |
| 1. Market Definition 9 |
| REPORT COVERAGE 9 |
| MARKET SECTORS 10 |
| By Type of Industry 10 |
| By Type of Franchise 10 |
| Investment Franchise 11 |
| Executive Franchise 11 |
| Retail Franchise 11 |
| Distribution Franchise 11 |
| Depot Franchise 11 |
| Job Franchise 11 |
| MARKET TRENDS 11 |
| Growing Sectors 11 |
| Dependence on Franchisee Skills 12 |
| The Impact of the Internet 12 |
| ECONOMIC TRENDS 12 |
| Table 1: UK Economic Trends (000, index 1995=100, percent and £ per head), 1998-2002 12 |
| MARKET POSITION 13 |
| The UK 13 |
| Overseas 13 |
| 2. Market Size 14 |
| THE TOTAL MARKET 14 |
| Table 2: The UK Franchising Market — Gross Annual Turnover (£bn), 1995-2002 14 |
| THE NON-DAIRY MARKET 15 |
| Number of Franchised Units 15 |
| Table 3: The UK Franchising Market — Number of Non-Dairy Franchised Units, 1995-2002 15 |
| By Sector 16 |
| Table 4: The UK Franchising Market — Number of Non-Dairy Franchised Units by Sector, 1998-2002 16 |
| Number of Franchised Systems 16 |
| Table 5: The UK Franchising Market — Number of Non-Dairy Franchised Systems by Sector, 1998-2002 17 |
| 3. Industry Background 18 |
| INTRODUCTION 18 |
| NUMBER OF FRANCHISORS 18 |
| EMPLOYMENT 18 |
| Table 6: Number of Employees in the UK Franchising Sector (000), 1995-2002 19 |
| REGIONAL VARIATIONS IN THE MARKETPLACE 19 |
| Table 7: Regional Distribution of Franchised Units ( percent), 2002 19 |
| HOW ROBUST IS THE MARKET? 20 |
| LEGISLATION 20 |
| EU Legislation 20 |
| UK Legislation 20 |
| KEY TRADE ASSOCIATIONS 21 |
| TRADE PUBLICATIONS 21 |
| 4. Competitor Analysis 22 |
| THE MARKETPLACE 22 |
| MARKET LEADERS 22 |
| Dairy 22 |
| Express Dairies PLC 22 |
| Financial Results 22 |
| Dairy Crest Group PLC 23 |
| Financial Results 23 |
| Building and Maintenance Services 23 |
| Table 8: Selected Leading UK Building and Maintenance Services Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 23 |
| Complete Weed Control Ltd 24 |
| Financial Results 24 |
| Countrywide Grounds Maintenance Ltd 24 |
| Financial Results 24 |
| Dyno-Locks Ltd 25 |
| Financial Results 25 |
| Dyno-Rod PLC 25 |
| Financial Results 25 |
| Freedom Maintenance 25 |
| Financial Results 25 |
| Mr Electric (MEB (Contracting) Ltd) 25 |
| Financial Results 26 |
| Catering and Hotels 26 |
| Table 9: Selected Leading UK Catering Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 26 |
| BurgerKing Ltd 27 |
| Financial Results 27 |
| Domino's Pizza UK & IRL PLC 27 |
| Financial Results 27 |
| Kentucky Fried Chicken (Great Britain) Ltd 27 |
| Financial Results 27 |
| McDonald's Restaurants Ltd 27 |
| Financial Results 27 |
| Southern Fried Chicken (Fast Food Systems Ltd) 28 |
| Financial Results 28 |
| Wimpy International Ltd 28 |
| Financial Results 28 |
| Cleaning and Renovation Services 28 |
| Table 10: Selected Leading UK Cleaning and Renovation Services Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 29 |
| Chem-Dry 29 |
| Financial Results 29 |
| Jani-King (GB) Ltd 30 |
| Financial Results 30 |
| Merry Maids 30 |
| Financial Results 30 |
| Molly Maid 30 |
| Financial Results 30 |
| ServiceMaster Ltd 30 |
| Financial Results 30 |
| Stainbusters Ltd 31 |
| Financial Results 31 |
| Commercial Services 31 |
| Table 11: Selected Leading UK Commercial Services Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 31 |
| Expense Reduction Analysts Ltd 32 |
| Financial Results 32 |
| Im-Press Promotions (UK) Ltd 32 |
| Financial Results 32 |
| In-Toto Ltd 32 |
| Financial Results 32 |
| Pirtek (UK) Ltd 32 |
| Financial Results 32 |
| Signs Express Ltd 33 |
| Financial Results 33 |
| Direct Selling, Wholesaling, Vending and Distribution 33 |
| Table 12: Selected Leading UK Direct Selling, Wholesaling, Vending and Distribution Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 33 |
| Card Connection Ltd 34 |
| Financial Results 34 |
| Card Line Greetings Ltd 34 |
| Financial Results 34 |
| Drinkmaster Ltd 34 |
| Financial Results 34 |
| The Original Poster Company Ltd 34 |
| Financial Results 34 |
| Oscar Pet Foods (Pet Equine & Pigeon Supplies Ltd) 35 |
| Financial Results 35 |
| Domestic, Personal and Caring Services 35 |
| Table 13: Selected Leading UK Domestic, Personal and Caring Services Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 35 |
| Bugsie's Mobile Dog Wash Ltd 36 |
| Financial Results 36 |
| Helen O'Grady Children's Drama Academy 36 |
| Financial Results 36 |
| Rosemary Conley Diet & Fitness Clubs Ltd 36 |
| Financial Results 36 |
| Stagecoach Theatre Arts PLC 36 |
| Financial Results 36 |
| Tumble Tots (UK) Ltd 37 |
| Financial Results 37 |
| Employment, Search, Management Consultancy and Training 37 |
| Table 14: Selected Leading UK Employment, Search, Management Consultancy and Training Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 37 |
| CNA Executive Search Ltd 38 |
| Financial Results 38 |
| MRI Worldwide Ltd 38 |
| Financial Results 38 |
| Pitman Training Group PLC 38 |
| Financial Results 38 |
| Select Appointments PLC 38 |
| Financial Results 39 |
| Estate Agents, Business Transfer Agents, Financial Services Providers and Mortgage Brokers 39 |
| Table 15: Selected Leading UK Estate Agents, Business Transfer Agents, Financial Services Providers and Mortgage Brokers Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 39 |
| Belvoir Lettings (Belvoir Property Management (UK) Ltd) 40 |
| Financial Results 40 |
| Martin & Co. 40 |
| Financial Results 40 |
| Independent Mortgage Advice Bureau 40 |
| Financial Results 40 |
| Parcel and Courier Services 40 |
| Table 16: Selected Leading UK Parcel and Courier Services Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 41 |
| Amtrak Express Parcels Ltd 41 |
| Financial Results 41 |
| ANC Express (ANC Group Ltd) 41 |
| Financial Results 41 |
| Interlink Express Parcels Ltd 42 |
| Financial Results 42 |
| Printing, Copying and Graphic Design 42 |
| Table 17: Selected Leading UK Printing, Copying and Graphic Design Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 42 |
| Kall-Kwik Printing (UK) Ltd 43 |
| Financial Results 43 |
| PDC Copyprint 43 |
| Financial Results 43 |
| Prontaprint Ltd 43 |
| Financial Results 43 |
| Retailing 43 |
| Table 18: Selected Leading UK Retailing Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 44 |
| Bargain Booze Ltd 44 |
| Financial Results 44 |
| The Body Shop International PLC 45 |
| Financial Results 45 |
| The Global Travel Group PLC 45 |
| Financial Results 45 |
| Snappy Snaps 45 |
| Financial Results 45 |
| One Point For 46 |
| Financial Results 46 |
| Vehicle Services 46 |
| Table 19: Selected Leading UK Vehicle Services Franchisors by Number of Franchises and Total Investment Cost† (number and £), 2002 46 |
| Colorworks Auto Services 47 |
| Financial Results 47 |
| Paintpro Ltd 47 |
| Financial Results 47 |
| PVC Vendo (Vendo PLC) 47 |
| Financial Results 47 |
| OUTSIDE SUPPLIERS 47 |
| ADVERTISING AND PROMOTION 48 |
| 5. Strengths, Weaknesses, Opportunities and Threats 49 |
| STRENGTHS 49 |
| WEAKNESSES 49 |
| OPPORTUNITIES 49 |
| THREATS 50 |
| 6. Buying Behaviour 51 |
| SOCIO-DEMOGRAPHIC profile of FRANCHISEEs 51 |
| TRENDS IN FRANCHISEE BEHAVIOUR 51 |
| WHAT FRANCHISORS LOOK FOR 52 |
| 7. Current Issues 53 |
| CURRENT MARKET CONDITIONS 53 |
| NEW ENTRANTS 53 |
| JOINT VENTURES 54 |
| GROWING FAST 54 |
| WOMEN AND FRANCHISING 54 |
| FRANCHISEE FORUM 55 |
| 8. The Global Market 56 |
| MARKET OVERVIEW 56 |
| Table 20: Countries with Franchise Organisations, 2003 56 |
| THE EUROPEAN INDUSTRY 57 |
| 9. Forecasts 58 |
| INTRODUCTION 58 |
| The UK Economy 58 |
| Government Projections 58 |
| Table 21: Government Economic Projections (000, million and percent), 2002-2006 59 |
| FORECASTS 2003 TO 2007 59 |
| Table 22: The Forecast UK Franchising Market — Gross Annual Turnover, Number of Non-Dairy Franchised Units and Number of Non-Dairy Franchised Systems (£bn and number), 2003-2007 60 |
| 10. Company Profiles 61 |
| The Body Shop International Plc 62 |
| Card Connection Ltd 64 |
| Dyno-rod PLC 66 |
| Express Dairies Plc 68 |
| Kall-kwik Printing (uk) Ltd 70 |
| Mri Worldwide Ltd 72 |
| Select Appointments Plc 74 |
| Wimpy International Ltd 76 |
| 11. Further Sources 78 |
| Associations 78 |
| Publications 78 |
| General Sources 78 |
| Bonnier Information Sources 79 |
| Government Publications 80 |
| Other Sources 80 |
Text © 2004 Key Note
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Last updated by Amanda Porteous February 2004
