ISBN 1-85765-742-X

Table of Contents

Executive Summary

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TABLE OF CONTENTS

Executive Summary

Market Definition

INTRODUCTION

MARKET SECTORS

MARKET POSITION

MARKET TRENDS

Table 1: The UK Payments Market by Volume (billion transactions), 1996

Market Size

THE TOTAL MARKET

BY MARKET SECTOR

A EUROPEAN PERSPECTIVE

Table 2: The UK Retail Banking and Financial Services Market (£m), 1992-1996

Table 3: UK Retail Deposits and Cash in M4 (£m), 1992-1996

Table 4: The UK Risk Management Market (£m), 1992-1996

Table 5: The UK Personal Pensions Market (£m), 1992-1996

Table 6: The Net UK Personal Equity Plan Sales Market (£m), 1992-1996

Table 7: The Net UK Dwellings-Secured Lending Market (£m), 1992-1996

Table 8: The UK Consumer Credit and Other Personal Sector Lending Market (£m), 1992-1996

Industry Background

INTRODUCTION

INDUSTRY CONCENTRATION

DISTRIBUTION

EMPLOYMENT

TRADE ASSOCIATIONS

Table 9: Building Society Mergers, Takeovers and Conversions, 1989-1997

Table 10: Retail Bank and Building Society Outlets (number of branches), 1992-1996

Table 11: Retail Bank and Building Society Automatic Teller Machines (number of dispensers), 1992-1996

Table 12: Employment in Major UK Banks and Building Societies, 1992-1996

Competitor Analysis

THE MARKETPLACE

MARKET LEADERS

ADVERTISING AND PROMOTION

Table 13: Lloyds TSB Group PLC Financial Profile - Retail Financial Services (£m), 1996-1997

Table 14: Midland Bank PLC Financial Profile (£m), 1992-1996

Table 15: Barclays Bank PLC Financial Profile - Personal Banking Services (£m), 1994-1996

Table 16: NatWest UK Financial Profile (£m), 1992-1996

Table 17: Halifax PLC Financial Profile - Retail Operations (£m), 1992-1996

Table 18: Abbey National PLC Financial Profile (£m), 1992-1996

Table 19: Alliance & Leicester PLC Financial Profile (£m), 1995 and 1996

Table 20: Woolwich PLC Financial Profile (£m), 1992-1996

Table 21: Main Media Advertising Expenditure by Retail Banks and Building Societies (£000), Year Ending June 1997

Strengths, Weaknesses, Opportunities and Threats (SWOT)

STRENGTHS

WEAKNESSES

OPPORTUNITIES

THREATS

Buying Behaviour

DEMOGRAPHIC CHANGES

TELEPHONE BANKING IN THE UK

Table 22: Use of Telephone Banking Services in Great Britain ( percent of adults), 1994 and 1997

Table 23: Use of Telephone Banking Services by Time of Day ( percent of users), 1997

Outside Suppliers to the Industry

FUNDS

MONEY TRANSMISSION SERVICES

TECHNOLOGY

DIRECT SELLING

PERSONAL DATABASES

CREDIT SCORING

DATA PROTECTION

DETECT

Current Issues

LLOYDS TSB GROUP PLC

TESCO PLC

NATWEST

AUTOMATIC TELLER MACHINES

NORTHERN ROCK PLC

STANDARD LIFE BANK LTD

BARCLAYS BANK PLC

PAYPOINT

MORTGAGE CODE

SAINSBURY'S BANK PLC

THE CREDIT CARD MARKET

CITIBANK INTERNATIONAL PLC

NATIONWIDE BUILDING SOCIETY

SUPERMARKET BANKING

NISSAN MOTOR (GB) LTD

VIRGIN GROUP LTD

SCOTTISH WIDOWS BANK PLC

Forecasts

FORECASTS 1997 TO 2001

Table 24: The Forecast UK Retail Banking and Financial Services Market at Current Prices (£m), 1997-2001

Company Profiles

INTRODUCTION

DEFINITIONS

FURTHER INFORMATION

Further Sources

ASSOCIATIONS

PERIODICALS

DIRECTORIES

GENERAL SOURCES

HBI UK INFORMATION SOURCES

GOVERNMENT PUBLICATIONS

OTHER SOURCES

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EXECUTIVE SUMMARY

Shifting customer demographics and developments in new technology are bringing major changes to retail banking. This is a market where traditional branch banks face a surge of competition from other financial services providers wishing to expand into banking, and from new market entrants from outside the financial sector.

As technology makes the dissemination of information easier, an increasing variety of distribution channels is starting to make the source of retail banking products transparent. Throughout the world, financial service providers are looking towards a new concept of `anytime, anywhere, anyhow' banking, which demands that retail banks of the future find better ways of delivering a complete set of lifestyle-based financial services which simplify their customers' lives and allow them more personal time -- an increasingly precious commodity.

The UK market for retail banking products and services is very large, and the provision of such services is not limited to retail banks and building societies, insurance and loan companies being part of the market. Key Note estimates the market's value in 1996 to have been £173.71bn. As yet, much of the business is conducted within separate, specialised financial services sectors; but as retail banking expands to provide a wider and more complete customer service, many of these separate businesses will converge.

Several of the companies in the market do not at the moment separately file the value of their retail banking services as defined in this market report. But Key Note estimates that in 1997 at current prices, £94.37bn of business will be transacted by strictly-defined retail banks, telephone banks and the converted building societies, and over the next 5 years, volumes will increase dramatically, reaching £136.01bn in the year 2001.

During the period of market transition, traditional retail branch banks must finance the costs of change, ward off increasingly serious competition and continue to earn profits if they are to survive. Their ability to successfully manage their businesses through such a difficult period is likely to prove a significant challenge.

Text © 1997 Key Note

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