ISBN 1-85765-693-8

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Table of Contents

Executive Summary

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TABLE OF CONTENTS

Executive Summary

Market Definition

INTRODUCTION

MARKET SECTORS

MARKET TRENDS

Market Size

THE TOTAL MARKET

TRANSPORT INFRASTRUCTURES

Table 1: Product Sectors of UK Courier and Express Operators by Value (£m and percent), 1995 and 1996

Industry Background

INTRODUCTION

PUBLIC SECTOR

PRIVATE SECTOR

LOGISTICAL SERVICES

TRADE ASSOCIATIONS

Competitor Analysis

THE MARKETPLACE

MAJOR COMPANIES

ADVERTISING AND SALES PROMOTION

Table 2: Leading UK Companies in Courier and Express Services (£m), 1995/1996

Table 3: Main Media Advertising Expenditure by Leading Advertisers (£000), 1993-1996

Strengths, Weaknesses, Opportunities and Threats (SWOT)

STRENGTHS

WEAKNESSES

OPPORTUNITIES

THREATS

Buying Behaviour

INTRODUCTION

SERVICE USERS

OTHER USERS

RANGE OF SERVICES

Outside Suppliers to the Industry

INTRODUCTION

ELECTRONIC EQUIPMENT AND SYSTEMS

MATERIALS HANDLING

Current Issues

CROSS FRONTIER PARTNERSHIPS

LOGISTICAL SERVICES

FRANCHISING

NEW SERVICES

NATIONAL POSTAL MONOPOLIES

ELECTRONIC DATA TRANSMISSION

OTHER COMPETITION

Forecasts

INTRODUCTION

DOMESTIC MARKETS

EUROPEAN MARKETS

OTHER INTERNATIONAL MARKETS

FORECASTS 1997 TO 2001

Table 4: Product Sectors of UK Courier and Express Operators (£m at 1997 prices and percent), 1997-2001

Company Profiles

INTRODUCTION

DEFINITIONS

FURTHER INFORMATION

Further Sources

ASSOCIATIONS

PERIODICALS

DIRECTORIES

GENERAL SOURCES

HBI UK INFORMATION SOURCES

GOVERNMENT PUBLICATIONS

OTHER SOURCES

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EXECUTIVE SUMMARY

Courier and express service specialists perform a vital function for businesses where speed, combined with accuracy and total security in the collection and delivery of mail, documents, parcels and freight is essential. The couriers are not alone in this market as they are competing at different levels in a number of trading categories with national post offices, freight forwarding, transport and distribution companies in time-definite delivery services in the UK, to Europe and worldwide.

The total value of a broadly defined market, which has evolved from simple origins and developed many new facets, is estimated by Key Note to have reached £3.3bn in 1996, an increase of 13 percent on 1995.

Most customers prefer same day or overnight 24-hour delivery of documents and parcels timed for arrival between 8.30am and 9am the following day. This accounts for approximately 70 percent of their UK business. The equivalent for most European Union (EU) destinations is 48-hour guaranteed delivery which is achieved by British companies forging strategic alliances and reciprocal links with similar continental partners.

The speed and accuracy of courier and express services is based on computer-controlled technology which is used for sorting, tracing and tracking of every item in the supply chain, from collection to final delivery within a time guaranteed period, and for proof of delivery. Road and air transport are of critical importance for guaranteeing timed deliveries.

Electronic transmission of data and documents by fax, e-mail and the Internet has potentially serious implications for the basic services provided by courier and express companies.

Key Note anticipates that by the year 2001, the total value of courier and express services will reach a total value of £5.1bn. The domestic market, with a value of £2.9bn, will still dominate the industry's invoiced sales, but its proportion of total business will drop from an estimated 63.6 percent in 1996 to 57.2 percent at the end of the 5-year period.

Text © 1997 Key Note

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Last updated by Duncan Nottage 5th March 1999