ISBN 1-85765-567-2

Table of Contents

Executive Summary

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TABLE OF CONTENTS

Executive Summary

Market Definition

REBASED FIGURES

MARKET POSITION

MARKET SECTORS

MARKET TRENDS

Table 1: The UK Market for Mixed Retail Businesses - the Old System Compared With the New System at Current Prices (£m), 1991-1995

Table 2: Sales by Mixed Retail Businesses by Old and New Systems Compared With Total Retail Sales at Current Prices (£m), 1991-1995

Table 3: Growth of UK Real Disposable Incomes at Constant 1991 Prices ( percent change year-on-year), 1991-1995

Market Size

THE TOTAL MARKET FOR MIXED RETAIL BUSINESSES

DEPARTMENT STORES

VARIETY CHAINS

CATALOGUE STORES

MAIL ORDER

FOREIGN TRADE

Table 4: Estimated UK Market for Mixed Retail Businesses by Segment at Current Prices (£m), 1993-1995

Table 5: Estimated UK Market for Department Stores at Current Prices (£m), 1993-1995

Table 6: Estimated UK Market for Variety Chains at Current Prices (£m), 1993-1995

Table 7: Estimated UK Market for Catalogue Stores at Current Prices (£m), 1993-1995

Table 8: Estimated UK Market for All Mail Order at Current Prices (£m), 1993-1995

Industry Background

RECENT HISTORY

INDUSTRY CONCENTRATION

DISTRIBUTION

EMPLOYMENT

TRADE ASSOCIATIONS

Table 9: Leading UK Department Store Groups, 1995

Table 10: Leading UK Variety Chain Store Groups, 1995

Table 11: Comparative Merchandise Profiles of Leading UK Variety Chains, 1995

Table 12: The Changing Shape of Marks and Spencer's UK Outlets, 1990 and 1995

Table 13: Leading UK Home Shopping Retailers, 1995

Table 14: Employment in UK Retail Trade (000), 1991-1995

Table 15: Employment in Selected Large Mixed Retailers, 1994 and 1995

Competitor Analysis

THE MARKETPLACE

THE LEADING MIXED RETAIL BUSINESSES

ADVERTISING AND PROMOTION

Table 16: The Leading Mixed Retail Business Companies (£m), 1995

Table 17: Profile of Marks and Spencer PLC (£m), 1992-1995

Table 18: Profile of The Boots Company PLC and Boots the Chemists (£m), 1992-1995

Table 19: Profile of Great Universal Stores PLC (£m), 1993-1995

Table 20: Profile of Argos PLC (£m), 1993-1995

Table 21: Profile of John Lewis Partnership PLC (£m), 1993-1995

Table 22: Profile of Woolworths (£m), 1993-1995

Table 23: Profile of Debenhams (£m), 1992-1995

Table 24: Main Media Advertising Expenditure by the Main Large Mixed Retailers, Department Stores, Variety Chains and Catalogue Stores (£000), 1994 and

1995

Table 25: Main Media Advertising Expenditure on Mail Order (£000), 1995

Strengths, Weaknesses, Opportunities and Threats (SWOT)

GENERAL

DEPARTMENT STORES

VARIETY CHAINS

CATALOGUE STORES

MAIL ORDER

Buying Behaviour

KEY NOTE RESEARCH

Table 26: Shopping Habits of Great Britain's Adults by Sex and Age ( percent agreeing), April 1995

Table 27: Shopping Habits of Great Britain's Adults by Social Class and Region ( percent agreeing), April 1995

Outside Suppliers to the Industry

INTRODUCTION

FINANCIAL SERVICES

INFORMATION TECHNOLOGY (IT)

DESIGN/MARKETING

TRAINING

ENVIRONMENTAL PROGRAMMES

Current Issues

RETAIL SALES

BRITISH RETAIL CONSORTIUM (BRC)

LATE PAYMENTS LAW AND WORKING HOURS

EPOS FOR AIS MEMBERS

BRITISH SHOPS AND STORES ASSOCIATION (BSSA) CODE OF PRACTICE

THE PACKAGING ADVISORY COMMITTEE

COMPANY DEVELOPMENTS

Forecasts

UK ECONOMIC OUTLOOK

FORECASTS FOR THE MIXED RETAIL BUSINESS MARKET

DEPARTMENT STORES

VARIETY CHAINS

CATALOGUE STORES

MAIL ORDER

Table 28: Forecast Sales for Mixed Retail Businesses by Segment at Current Prices (£m), 1996-2000

Figure 1: Forecast Change in Sales for Mixed Retail Businesses by Segment ( percent change year-on-year), 1996-2000

Company Profiles

INTRODUCTION

DEFINITIONS

FURTHER INFORMATION

Further Sources

ASSOCIATIONS

PERIODICALS

DIRECTORIES

GENERAL SOURCES

HBI UK INFORMATION SOURCES

GOVERNMENT PUBLICATIONS

OTHER SOURCES

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EXECUTIVE SUMMARY

Key Note estimates that sales in 1995 from the UK's mixed retail businesses at current prices were £29.3bn, an increase of 2.3 percent against the £28.6bn achieved in 1994. In 1995, the sector which contains some of the largest and most profitable retailers in Europe, accounted for 18.4 percent of the total UK retail market, second only to food. Almost half the business (45.6 percent) in 1995 came from six High Street variety store chains, with a major share held by Marks and Spencer. Department stores accounted for 27.6 percent, mail order 21 percent and catalogue stores 5.7 percent.

Sales forecasts at current prices from 1996 to the year 2000 for the sector as a whole show total sales increasing to £36.99bn (20.48 percent), of which department stores will account for £9.8bn (15.9 percent), variety chains £17.1bn (21.5 percent), catalogue stores £2.9bn (50 percent) and mail order £7.2bn (14.8 percent). At estimated 1996 prices, sales are forecast to grow at 5 percent ahead of inflation as measured by the All Items Retail Price Index.

The sector will become even more competitive and there are likely to be a number of takeovers or mergers as larger department store groups absorb some of the many independents and medium-sized chains. At present, the UK has too many variety chain store groups and at least one major merger or takeover seems likely. Home shopping will also be subject to such activities with bids coming from Continental groups or other large UK mixed retailers. Catalogue stores are under-represented in the market and the next 5 years could see new entrants as well as considerable diversification. For the market as a whole, increased competition is likely from supermarkets and superstores, as they expand the range and selection of non-food merchandise carried in larger stores.

The dividing lines between retailer categories will become blurred, as variety chains expand the product ranges of larger outlets to become department stores; High Street retailers complement shop sales with catalogue sales; and home shopping companies join with shop-based retailers to gain access to enlarged customer bases.

In mail order there is a distinct trend towards direct response as opposed to agency selling. Competition from large European and US mail-order houses and the availability of new technology, which provides the tools to make links between the mailing house and the customer more manageable, are forcing the market in this direction. Developments in digital broadcasting are likely to increase the influence of armchair shopping via TV.

Text © 1996 Key Note

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