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Executive Summary

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EXECUTIVE SUMMARY

CTNs — confectioners, tobacconists and newsagents — are an established part of the UK retail scene, found in almost every community, transport terminus and major commercial centre. The sector is still based on the small, independent corner shop that serves a local community with basic groceries, newspapers, confectionery and cigarettes, but the majority now provide a growing range of other products, including books, stationery and greetings cards.

The total market for sales through CTNs reached £12.36bn in 1999, following a 1.9 percent increase on 1998. Unlike most other retail markets, which are dominated by multiples, the bulk of sales are via small, independent outlets. Between 1995 and 1999, the market grew by 8.6 percent.

Recent years have witnessed several changes to the market, notably the rise of the in-store CTN within the major supermarkets and the growth of convenience-store chains. These have undoubtedly taken business from the traditional CTNs, which have responded by broadening their product offering and, in many cases, extending their opening hours.

A large number of CTNs now include off-licences, a wider range of magazines and books, office services such as stationery and fax facilities, and the provision of other outsourced services, including dry cleaning and shoe repairs. A major new source of revenue has been the National Lottery, while sales of travel cards and phone cards have also become new streams of revenue. While the independents still control the majority of the market, the major chains such as WH Smith and RS McColl are expanding and gaining market share. Additionally, specialist confectionery chains, such as Thorntons, have become national High Street retailers.

Key Note forecasts that the market will achieve only gradual growth to 2004. Sales are forecast to rise by 1.5 percent in the year 2000 and, thereafter, growth will be slow, with sales reaching £13.08bn in 2004.

Text © 2000 Key Note

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Last updated by Duncan Nottage 5th July 2000