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| KN50008 |
| KEY NOTE AUTOMOTIVE SERVICES JULY 1998 |
| Overview |
ISBN 1-85765-836-1
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Table of Contents- Executive Summary
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TABLE OF CONTENTS
- Executive Summary
- Market Definition
- INTRODUCTION
- MARKET POSITION
- SECTOR TRENDS
- SUPPLIERS OF AUTOMOTIVE SERVICES
- Table 1: Automotive Services and Suppliers in the UK, 1997
- Table 2: Outlets Used for Car Servicing by Age of Car ( percent of
cars), 1997
- Table 3: Car Servicing and Repairs by Type of Job by Volume (
percent), 1996
- Table 4: Warranty and Service Intervals of the Main Car Marques,
1997
- Market Size
- Table 5: Expenditure on Automotive Services (£m), 1997
- Table 6: Car Servicing and Repair - New Versus Used Cars by Type
of Dealer ( percent), 1996
- Table 7: Car Servicing and Repair by Age of Car ( percent of
repair and service occasions), 1996
- Table 8: Car Servicing and Repairs by Type of Service Provider (
percent), 1998-1996
- Table 9: Car Servicing by Age of Car ( percent of cars serviced by
type of service provider), 1996
- Table 10: Frequency of Servicing and Repair (average number of
occasions per year), 1992 and 1996
- Table 11: Breakdown of Sales at Fast-Fit Outlets by Value (
percent), 1997
- Industry Background
- AUTOMOTIVE SERVICE PROVIDERS
- EMPLOYMENT
- TRADE ASSOCIATIONS
- Table 12: Outlets Offering Automotive Services (number of
outlets), 1997
- Table 13: Franchised Dealer and Fast-Fit/Service Outlets of the
Main Car Marques (number of outlets), 1997
- Table 14: Leading Franchised Dealer Groups (number of sites),
1997
- Table 15: Leading Garage Chains (number of outlets), January
1998
- Table 16: Fast-Fit Outlets in the UK by Type (number of outlets),
1997Å
- Table 17: Fast-Fit Chains Owned by or in Partnership with Tyre
Manufacturers (number of outlets), January 1998
- Table 18: Leading Independent Fast-Fit Chains in the UK (number of
outlets), January 1998
- Table 19: Leading Mobile Mechanic Chains (number of vans on road),
1997
- Competitor Analysis
- THE MARKETPLACE
- MARKET LEADERS
- ADVERTISING AND PROMOTION
- Table 20: Financial Performance of Selected Leading Car Dealers
(£m), 1996/1997
- Table 21: Leading Fast-Fit Chains (number of outlets), January
1998
- Table 22: Lex Service PLC - Breakdown of Turnover by Division
(£m), Year Ending 31st December 1995 and 1996
- Table 23: Halfords Ltd - Breakdown of Turnover ( percent),
1997
- Table 24: Main Media Advertising Expenditure on Motor Breakdown
Services (£000), Year Ending March 1997 and 1998
- Table 25: Main Media Advertising Expenditure on Tyre and Exhaust
Centres (£000), Year Ending March 1997 and 1998
- Strengths, Weaknesses, Opportunities and
Threats (SWOT)
- STRENGTHS
- WEAKNESSES
- OPPORTUNITIES
- THREATS
- Buying Behaviour
- CAR SERVICING
- CUSTOMER SATISFACTION
- Table 26: Response to Car Servicing (000 and percent of adults),
1997
- Table 27: Responses to Car Servicing on Only Car or Most Recently
Obtained Car ( percent of adults), 1994-1997
- Table 28: Satisfaction With Servicing by Age and Sex of Driver and
Status of Car ( percent), 1996
- Outside Suppliers to the Industry
- TYRES
- CAR PARTS
- MAINTENANCE EQUIPMENT
- MOTOR FINANCE
- Table 29: Sales of Car Aftermarket Products (£m at rsp),
1997
- Current Issues
- BLOCK EXEMPTION
- THE INTERNET
- NEW LAUNCHES
- Forecasts
- ECONOMIC BACKGROUND
- CAR SALES
- CAR USAGE
- MARKET SECTORS
- FORECASTS 1998 TO 2002
- Table 30: Forecast Spending on Car Repairs and Servicing in the UK
at Current Prices (£m), 1998-2002
- Company Profiles
- INTRODUCTION
- DEFINITIONS
- FURTHER INFORMATION
- Further Sources
- ASSOCIATIONS
- PERIODICALS
- DIRECTORIES
- GENERAL SOURCES
- HBI UK INFORMATION SOURCES
- GOVERNMENT PUBLICATIONS
- OTHER SOURCES
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EXECUTIVE SUMMARY
The automotive services market includes car servicing and mechanical
repair, car body repair, and breakdown and recovery services. In 1997, the
total value of the market was estimated at £11.65bn. The market is
virtually static in volume terms and showing only marginal value growth.
Car servicing and mechanical repair takes the largest share of business,
worth an estimated £6.8bn in 1997, equivalent to 58.4 percent of total
market value. Car body repairs were worth a further £4.2bn, while car
breakdown and recovery services generated a total income of £650m.
This is a highly competitive market served by a variety of business
sectors. Of these, franchised dealers and fast-fit operators are gaining share
of the market, at the expense of independent garages and small chains.
Consequently, the total number of outlets is falling, although their throughput
of servicing repair jobs is generally rising and the outlets themselves are
growing in size. Nevertheless, in terms of number of outlets, the market
remains oversupplied.
The short-term outlook for car buying is less promising than of late,
while long-term, the outlook for motoring itself is under threat from
government and environmental influences, as well as from changing work and
travel patterns. Fewer cars and less motoring would mean a drop in servicing
and repairs. At the same time, the improving quality of cars heralds a period
of less frequent servicing and repairs. All this points to a fairly static
market in the near future.
Between 1998 and 2002, Key Note forecasts that expenditure at current
prices on car servicing and repairs will rise by 14.9 percent to reach
£7.82bn, while expenditure on car body repairs will rise by a slightly
higher 15.7 percent, to £4.91bn.
Text © 1998 Key Note
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