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| KN50006 |
| KEY NOTE
AUTOMOTIVE SERVICES MARCH 1996 |
|
Overview |
ISBN 1-85765-537-0
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Table of Contents- Executive Summary
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TABLE OF CONTENTS
- Executive Summary
- Market Definition
- DEFINITION
- MARKET POSITION
- MARKET TRENDS
- Table 1: Automotive Services and Suppliers,
1995
- Table 2: Car Parc Age Profile ( percent),
Pre-1990-1994
- Table 3: Major Marques - Service Intervals,
1995
- Market Size
- THE TOTAL MARKET
- Table 4: Expenditure on Car Repairs and
Servicing in the UK at Current Prices (£m), 1990-1995
- Table 5: Breakdown of Car Servicing and
Repair Jobs by Volume ( percent), 1995
- Figure 1: Breakdown of Car Servicing and Repair
Jobs by Volume ( percent), 1995
- Table 6: Service Location by Cars Bought New
or Used ( percent of cars serviced), 1995
- Figure 2: Service Location by Cars Bought New
or Used ( percent of cars serviced), 1995
- Industry Background
- AUTOMOTIVE SERVICES PROVIDERS
- EMPLOYMENT
- TRADE ASSOCIATIONS
- Table 7: Number of Outlets Offering Car
Servicing and Repairs, 1990-1995
- Table 8: Service and Repair Outlets - Share
of the Market ( percent), 1995
- Figure 3: Service and Repair Outlets - Share of
the Market ( percent), 1995
- Table 9: Sales and Profit Mix of an Average
Medium Volume Motor Dealer ( percent), 1995
- Table 10: Number of Vehicles
Serviced/Repaired in an Average Week by a 'Typical' Independent Outlet,
1995
- Table 11: Services Offered to Customers by
Independent Garages ( percent), 1995
- Table 12: Problems Faced by Servicing and
Repair Outlets ( percent of garages), 1995
- Table 13: Number of Garage Outlets
Maintaining Vehicles on Behalf of Companies ( percent of garages), 1995
- Table 14: Contribution of the Maintenance of
Fleet Vehicles to Total Service Revenue ( percent of garages), 1995
- Table 15: Ownership of Fast-Fit Outlets ( percent),
1995
- Competitor Analysis
- THE MARKETPLACE
- MARKET LEADERS AND THEIR BRANDS
- ADVERTISING AND PROMOTION
- Table 16: Leading UK Franchised Dealer
Groups by Number of UK Sites and Franchise Outlets, 1995
- Table 17: Major Fast-Fit Chains, 1995
- Table 18: Fast-Fit Brands Operated by Car
Manufacturers, 1996
- Table 19: Leading Breakdown Recovery
Organisations, 1995
- Table 20: Top Faults Attended by Breakdown
Services ( percent), 1994
- Table 21: Kwik-Fit Results (£m), Year
to End February 1993-1995
- Table 22: Main Media Advertising Expenditure
on Motor Breakdown Services (£000), Years Ended September 1994 and
1995
- Table 23: Main Media Advertising Expenditure
on Tyre and Exhaust Centres (£000), Years Ended September 1994 and
1995
- Strengths, Weaknesses, Opportunities and
Threats (SWOT)
- WHOLE MARKET
- FRANCHISED DEALERS
- INDEPENDENT GARAGES
- FAST-FIT OUTLETS
- BREAKDOWN RECOVERY ORGANISATIONS
- Buying Behaviour
- SERVICING
- Table 24: Who Carries Out the Regular
Service on the Car? ( percent of adults), 1995
- Table 25: What are the Main Practical
Reasons Why You Service Your Car? ( percent of motorists), 1995
- Table 26: Net Satisfaction with Servicing ( percent
'satisfied' minus percent 'dissatisfied'), 1989-1994
- Outside Suppliers to the Industry
- GARAGE EQUIPMENT
- CAR PARTS
- Table 27: Equipment which Independent
Garages Currently Use or are Considering Buying ( percent of garages), 1995
- Table 28: Supply of Vehicle Parts to
Independent Garages by Value ( percent), 1995
- Current Issues
- DIESEL CARS
- FLEETS
- QUALITY STANDARDS
- Forecasts
- TRANSPORT POLICY
- THE NEXT RECESSION
- VEHICLE RELIABILITY
- MARKET SHARE
- Table 29: Forecast Expenditure on Car
Repairs and Servicing in the UK at Current Prices (£m), 1996-2000
- Company Profiles
- INTRODUCTION
- DEFINITIONS
- FURTHER INFORMATION
- Further Sources
Back to Top
EXECUTIVE SUMMARY
The automotive services market defined to include
car servicing and mechanical (not body) repairs was worth some £6.7bn in
1995. In volume terms, the market is static.
The breakdown services
market is computed by the number of members in the various motoring
organisations. These totalled around 19.9 million in 1995 -- representing
approximately three-quarters of UK motorists.
During the recession,
motorists cut back on servicing and repairs (and on buying cars), but the
market is now struggling to recover to its prerecession level. Meanwhile, many
outlets have closed and there is increasing competition among the survivors.
The winners are generally the largest organisations which are developing fewer,
but larger outlets.
In the long term, political and environmental
issues are set to place greater control and constraints on motoring. Again,
this favours large automotive services organisations. In the shorter term,
customers are demanding an improved level of service and a broader range of
incentives to favour one supplier over another.
As the car parc
gradually increases, there will be more business for automotive services
suppliers. This will be offset, however, by the improving build quality of cars
with the result that they are more reliable, need less servicing and need
servicing at longer intervals. The result is likely to be a static market in
volume terms to the end of the 1990s.
Text © 1996
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