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KEY NOTE Market Report Photocopiers & Fax Machines UK : July 2004

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This report covers:photocopiers, fax machines, copiers, digital technology, document output, prices and technology, changes in office practice, desktop multifunctional products, competition from e-mail, security considerations, exhibitions, trade fairs,

Companies covered include: Brother Uk, Brother Industries, Canon UK, Konica Minolta Business Solutions UK, Kyocera Mita, NRG Group, OCE UK, Panasonic UK, Ricoh UK, Ricoh Products, Samsung Electronics UK, Sharp Electronics UK, Toshiba TEC Imaging Systems, Xerox UK, AltoDigital, Danka UK, The Danwood Group, Eurocopy, IKON Office Solutions, Toshiba TE

EXECUTIVE SUMMARY

Key Note estimates that the UK market for photocopiers and fax machines was worth £790m at manufacturers' selling prices (msp) in 2003, having grown by 2.6% over the previous year. The market includes analogue copiers, digital copiers and copier/printers (many of which offer fax facilities as standard or as an option), `all-in-one' multifunctional products (MFPs, which combine copying, faxing, scanning and printing) and stand-alone fax machines. Copiers are subdivided into seven segments according to their speed of operation, with an eighth segment for colour copiers.

Although the economic background in the UK has been fairly favourable in recent years, business confidence was weakened in 2001 and 2002, and the corporate market for copiers and other office imaging equipment was sluggish. The market showed some improvement in 2003, however, with an increase in machine replacements.

Prices of copiers and MFPs have fallen over the past 4 years. Rather than reducing the overall value of the market, this has enabled customers to migrate to higher-capacity machines and machines with greater functionality. The market has seen steady product innovation and improvement.

The trend from analogue to digital copiers has been fairly swift: by 1999, more than 50% of copiers were digital, and by 2003 the vast majority of copiers fell into this category. Growth in the market's value in 2003 was driven by the greatly extended range of MFPs and by the availability of lower-cost colour printing/copying in the form of machines that can switch between black-and-white and colour.

Key Note forecasts continued gradual growth in the value of the market over the period to 2008. Colour printing/copying is expected to be the most important driver of sales in 2004 and beyond. Sales of stand-alone fax machines will continue to decline as purchasers opt instead for MFPs.

TABLE OF CONTENTS

Executive Summary

1. Market Definition

REPORT COVERAGE

MARKET SECTORS

Copiers

Table 1: Segmentation in the UK Copier Market by Speed and Volume (copies per minute and copies per month), 2004

Digital Technology

Fax Machines/Desktop Multifunctional Products

MARKET TRENDS

Document Output

Influences on the Market

Prices and Technology

Changes in Office Practice

Desktop Multifunctional Products

Competition from E-Mail

Security Considerations

ECONOMIC TRENDS

Population

Table 2: UK Resident Population Estimates by Sex (000), Mid-Years 1999-2003

Gross Domestic Product

Table 3: UK Gross Domestic Product at Current Prices (£m), 1999-2003

Inflation

Table 4: UK Rate of Inflation (%), 1999-2003

Unemployment

Table 5: Actual Number of Unemployed Persons in the UK (million), 1999-2003

MARKET POSITION

The UK

Table 6: The UK Market for Photocopiers and Fax Machines and the UK Markets for Selected Other Office Products by Value (£bn at msp), 2003

Overseas

2. Market Size

THE TOTAL MARKET

Table 7: The UK Market for Photocopiers and Fax Machines by Value and Volume (£m at msp and 000 units), 1999-2003

BY MARKET SECTOR

Table 8: The UK Market for Photocopiers and Fax Machines by Sector by Value (£m at msp), 1999-2003

Table 9: Estimated UK Placements of Photocopiers and Fax Machines by Sector (000 units), 1999-2003

Copiers

Table 10: Estimated Share of Copier Placements by Market Segment (%), 1999 and 2003

Fax Machines

Desktop Multifunctional Products

OVERSEAS TRADE

Table 11: UK Balance of Trade in Photocopiers, Photocopier Parts and Fax Machines by Value (£m), 1999-2003

Imports

Table 12: UK Imports of Photocopiers, Photocopier Parts and Fax Machines by Value (£m), 1999-2003

By Origin

Table 13: UK Imports of Photocopiers by Country of Origin by Value (£m and %), 2003

Table 14: UK Imports of Photocopier Parts by Country of Origin by Value (£m and %), 2003

Exports

Table 15: UK Exports of Photocopiers, Photocopier Parts and Fax Machines by Value (£m), 1999-2003

By Destination

Table 16: UK Exports of Photocopiers by Country of Destination by Value (£m and %), 2003

Table 17: UK Exports of Photocopier Parts by Country of Destination by Value (£m and %), 2003

3. Industry Background

RECENT HISTORY

NUMBER OF COMPANIES

EMPLOYMENT

Table 18: Selected Leading UK Manufacturers and Distributors of Photocopiers and Fax Machines by Number of Employees, Financial Years Ending 1999-2003

REGIONAL VARIATIONS IN THE MARKETPLACE

DISTRIBUTION

Copiers

Fax Machines/Desktop Multifunctional Products

HOW ROBUST IS THE MARKET?

LEGISLATION

KEY TRADE ASSOCIATIONS

Intellect

4. Competitor Analysis

THE MARKETPLACE

Table 19: Selected Leading Suppliers of Photocopiers and Fax Machines to the UK Market, 2004

LEADING MANUFACTURERS/SUPPLIERS

Brother UK Ltd/Brother Industries (UK) Ltd

Company Structure