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This report covers: Application Service Providers, Internet Service Providers, ASP, ISP, Shrink-Wrapped Software Timeline, CRM, Worldwide ASP Industry Revenue, European ASP Revenue Forecast, Venture Capital Investments in ASPs, Asia
Executive Summary Table of Contents List of
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The ASP Report provides both Application Service Providers (ASPs) and their clients (if you're in business online, that means you) with the strategic insight from leading research firms all in one place.
Key topics that are covered include:
The ASP Report is a must-read for anyone who needs to understand the role of technology in their business solutions. This report is the comprehensive, objective look at the ASP market that you've been waiting for.
Get all the numbers from all the sources -- and survive the choppy waters of internet profitability.
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| I Overview | 7 |
| II Market Size and Growth | 15 |
| A. Worldwide and Regional Markets | 16 |
| B. Industries and Companies | 24 |
| C. Technologies and Applications | 29 |
| III Industry Leaders | 37 |
| A. Early Leaders | 38 |
| B. Investment Opportunities | 43 |
| IV Usage Patterns | 47 |
| A. Attitudes and Opinions | 48 |
| B. Current Usage Patterns | 51 |
| C. Intended Usage | 54 |
| V Customer Satisfaction | 61 |
| Appendices | 67 |
| Conclusion | 68 |
| eMarketer Methodology | 69 |
| Index of charts | 70 |
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| I. Overview | |
| 1 | - Five Reasons for Using an ASP |
| 2 | - Differences between Outsourcing and Using ASPs |
| 3 | - The Changing Environment for ASPs, 2000 |
| 4 | - Defining the Family of xSPs |
| 5 | - Leading ASP Hosting Providers, 2000 |
| 6 | - Operational Metrics among Leading Public ASPs, as of Q2 2000 |
| 7 | - ASP/Shrink-Wrapped Software Timeline |
| 8 | - Cost Comparison, Application Implementation via ASP vs. In-House, 2000 |
| 9 | - Cost Savings for CRM, ASP vs. In-House Implementation |
| 10 | - Breaking Down ASP Application Offerings |
| 11 | - Comparative Estimates: Cost of ASP-Delivered Applications, 2000 |
| II. Market Size and Growth | |
| A. Worldwide and Regional Markets | |
| 12 | - Comparative Estimates: Estimated Size of the Worldwide ASP Market, 2000 (in Billions) |
| 13 | - Comparative Estimates: Estimated Size of the Worldwide ASP Market, 2004 (in Billions) |
| 14 | - Estimated US Packaged Application Software Sales 1998 & 2002 (in Billions) |
| 15 | - Worldwide Outsourcing Market Revenues by Segment, 2000 & 2004 (in Billions) |
| 16 | - Worldwide ASP Industry Revenue Projections, 1999-2004 (in Billions) |
| 17 | - Worldwide ASP Industry Revenue Projections, 1999-2004 (in Billions) |
| 18 | - ASP Hosting Revenues, 1999 & 2004 (in Billions) |
| 19 | - Comparative Estimates: Estimated Revenues in the US ASP Market, 2000 (in Billions) |
| 20 | - Comparative Estimates: Projected Revenues for the US ASP Market, 2004 (in Billions) |
| 21 | - Allocation of US ASP Market Revenues, 2003 |
| 22 | - US ASP Market Forecast, 1999-2003 (in Billions) |
| 23 | - ASP Market Revenues in US and Canada, 1999 & 2004 (in Billions) |
| 24 | - European ASP Revenue Forecast, 1999 & 2005 (in Millions) |
| 25 | - Application Service Provider Market Revenues by Region, 1999 & 2004 (in Billions) |
| 26 | - Western European ASP Contract Spending, 1999-2004 (in Billions) |
| 27 | - European Businesses Planning to Use ASP Services within a Year, 2000 (as a percent) |
| 28 | - Estimated ASP Revenues in the Asia-Pacific Region, 1999 & 2004 (in Billions) |
| 29 | - Leading Industries for ASP Adoption in Asia, 2000 (as a percent of market) |
| B. Industries and Companies | |
| 30 | - Leading Industries Adopting ASPs, 2000 |
| 31 | - Projected Number of Small Companies Using ASPs, 2001-2004 |
| 32 | - Projected US Spending on ASP Services by Company Size, 1999-2003 (in Billions) |
| 33 | - Projected Revenues for the US ASP Market, 1999-2004 (in Billions) |
| 34 | - Projected ASP Market Revenues from Small Businesses, 1999-2004 |
| 35 | - Primary Target Markets among ASP Players, 2000 (as a percent) |
| 36 | - Choosing a Target Market for ASP Services, 2000 & 2001 |
| 37 | - Large Company Spending on ASP Services, 2000 & 2001 |
| 38 | - Projected US ASP Revenues from Small Office Non-Employer Firms, 1999-2004 |
| C. Technologies and Applications | |
| 39 | - Development of the ASP Market (as a percent) |
| 40 | - Spending on Collaborative ASP Software, 1999 & 2004 (in Billions) |
| 41 | - Breakdown of ASP Use, 2000 & 2004 (by type of application and by company size) |
| 42 | - Users of ASPs for Internal Applications, 1999 & 2004 (as a percent and by company size) |
| 43 | - Key Software Involved with ASPs, 2000 |
| 44 | - ASP Revenue Sources, 1999 (by type of software) |
| 45 | - Top Applications Offered by ASP Industry Players, March 2000 (as a percent) |
| 46 | - Top Applications To Be Offered by ASP Industry Players by Year-End 2001 (as a percent) |
| 47 | - Key Technologies Involved with ASPs, 2000 (as a percent) |
| III. Industry Leaders | |
| A. Early Leaders | |
| 48 | - ASP Revenues among Leading Public ASPs, 1999 (in Millions) |
| 49 | - ASP Revenue to Total Revenue among Leading Public ASPs, as of Q2 2000 (as a percent) |
| 50 | - ASP Contract Backlog among Leading ASPs, as of Q2 2000 (in Millions) |
| 51 | - ASP Market Share, December 1999 (by number of contracts) |
| 52 | - ASP Market Share, December 1999 (by number of customers) |
| 53 | - Number of ASP Clients, 1999 & Q1 2000 |
| 54 | - Number of ASP Clients among Leading Public ASPs, as of Q2, 2000 |
| 55 | - Number of ASP Clients, Q3 2000 |
| B. Investment Opportunities | |
| 56 | - Private Financing of ASPs and ASP Infrastructure Providers, 1999-2000 (in Millions) |
| 57 | - Venture Capital Investment Flows into ASPs, Q4 1999- Q2 2000 (in Millions) |
| 58 | - Venture Capital Investments in ASPs, 2000 |
| 59 | - ASP Investment Priorities, 2000 (as a percent) |
| 60 | - Dividing the Cost of Providing ASP Services |
| 61 | - Leading Infrastructure Challenges Facing ASPs, 2000 (as a percent) |
| 62 | - Leading Operational Challenges Cited by ASPs, 2000 (as a percent) |
| 63 | - ASP Layoffs, as of Q3 2000 |
| IV. Usage Patterns | |
| A. Attitudes and Opinions | |
| 64 | - Projected ASP Use in US, 2000 (as a percent) |
| 65 | - ASP Usage Survey for the US, 2000 (as a percent) |
| 66 | - IT Professionals vs. Executives, Who Wants to Use an ASP? |
| 67 | - Who Most Influences the Choice of ASP? |
| 68 | - Comfort Level of Outsourcing to an ASP, 2000 (as a percent) |
| 69 | - Survey: What Is Your Number One Reason for Not Using an ASP? |
| 70 | - Application Outsourcing vs. ASP Services in Small- to Medium-Sized Businesses, 2000 |
| B. Current Usage Patterns | |
| 71 | - Number of Applications Used by ASP Customers |
| 72 | - Current Application Use via ASP, 2000 (as a percent) |
| 73 | - Application Use by Current ASP Users, 2000 (as a percent) |
| 74 | - Number of Seats (Licenses) Served by ASPs, 2000 (as a percent) |
| 75 | - Billing Preferences among ASP Users, 2000 (as a percent) |
| C. Intended Usage | |
| 76 | - Levels of Familiarity with ASP Concept, by Non-ASP Users, 2000 (as a percent) |
| 77 | - Planned Timing for Evaluation of ASP Services by Non-Users, as of May 2000 (as a percent) |
| 78 | - Planned Timing for Deployment of ASP Services by Non-Users, as of May 2000 (as a percent) |
| 79 | - Online Survey of ASP Use, 2000 |
| 80 | - Why would you use an ASP? |
| 81 | - ASP Demand, by Year End 2001 (by application type and percent) |
| 82 | - Capabilities That ASP Customers Want Their ASP to Provide, 2000 (as a percent) |
| 83 | - Preferred Means of Accessing ASP Services, 2000 (as a percent) |
| 84 | - Why Companies Shy Away from ASPs, 2000 (as a percent) |
| 85 | - Critical Issues for Firms Selecting ASP Services, 2000 (as a percent) |
| 86 | - Drawbacks of Using an ASP, among Current and Prospective Users, 2000 (as a percent) |
| V. Customer Satisfaction | |
| 87 | - ASP Survey of Future User Activity, Q1-Q2 2000 (as a percent) |
| 88 | - Degree of Company Reliance on an ASP, 2000 (as a percent) |
| 89 | - SLA Coverage among ASP Users and Potential Users, 2000 (as a percent) |
| 90 | - What Changes Could Be Made to Your Current SLA to Meet Your Standards? |
| 91 | - What Application Performance Metrics Does Your Current SLA Account For? |
| 92 | - Qwest Cyber.Solutions' Benchmark SLAs, 2000 |
| VI. Appendix |
Text © 2001 eMarketer
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Last updated by Paul Tucker 18th August 2001