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Worldwide Business Information and Market Reports
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| WWW.THE-LIST.CO.UK |
| REPORTFINDER |
Worldwide Business Information and Market Reports
Telephone +44 1404 891528 Fax +44 1404 891717 Email reportfinder @ tiscali.co.uk
Key points covered: Argentina, Brazil, Mexico, Latin America, Wireless Telephony, Alternative Broadband Technologies, DSL, Dial-Up Access, Internet Service Providers, ISP, ASP, B2C, eCommerce, Online Advertising, Online Banking, eAdvertising, mCommerce, Chile, Columbia, Venezuela, GSM Subscribers in Latin America, Wireless Technology in Latin America, Handset Sales in Latin America, Broadband Technologies in Latin America, Cable TV Subscribers, Interactive TV Audience, Businesses with High-Speed Internet Access, PC Penetration, Webpages, Spanish, Portuguese, Internet Penetration, Credit/Debit Card Penetration, CRM Technology, portals, Click-Through Rates, Online Trading, Cable Operators, Top 15 Internet Properties, ePurchasing Factors, Business Broadband Subscribers, Top 10 Domains, eMail Messages, eMoney, Business Internet Penetration, Online Advertising Expenditure,
Executive Summary Table of Contents List of
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There's a growing tension - and opportunity - created by the dichotomy between the promise of technology and the barriers to its adoption in Latin America. Internet usage is growing rapidly, Spanish-language content sites are proliferating and e-commerce revenues are strong. But the lack of telephone lines and low PC penetration in many of the region's countries present barriers to further growth.
The eLatin America Report examines both aspects of the internet economy in the region - the opportunity and the obstacles. It covers the region, country by country, with particular emphasis on the weight of the region's three largest markets: Argentina, Brazil and Mexico. Together, these three countries account for 65 percent of the area's 15.3 million active internet users. Brazil alone has 40 percent of the total user population and nearly 70 percent of total e-commerce revenues.
You'll discover:
- The impact wireless services
will have on Latin American internet usage
- Which countries have the
necessary infrastructure for significant growth
- Where Latin American
buyers shop online
- The obstacles to B2C revenue growth
- B2B potential
in the region
- The promise of broadband technology
- Barriers to online
advertising
- The most popular Brazilian websites
- Where Mexican users
log on
- Who's banking online and where
Back to Top
| Methodology | 13 |
| I Overview | 15 |
| II Population and Economy | 19 |
| A. Defining the Region | 20 |
| _ Population | 20 |
| B. Identifying Potential Internet Users in Latin America | 22 |
| _ Age Distribution | 22 |
| _ Income Distribution | 24 |
| III Technology Infrastructure | 29 |
| A. Telecommunications | 30 |
| _ Fixed-Line Telephones | 31 |
| _ Wireless Telephony | 34 |
| B. Broadband | 40 |
| _ Cable | 42 |
| _ DSL | 45 |
| _ Alternative Broadband Technologies | 47 |
| C. Dial-Up Access and Internet Service Providers (ISPs) | 49 |
| _ Dial-Up Access | 49 |
| _ ISPs | 51 |
| D. Hardware | 53 |
| E. Internet | 60 |
| _ Network Capacity | 60 |
| _ Internet Hosts | 61 |
| _ Internet Content | 62 |
| F. Access Costs | 63 |
| IV Internet Users and Access | 69 |
| A. Internet Users | 70 |
| _ Market Concentration | 71 |
| _ Comparative Estimates | 73 |
| B. Wireless Internet Users | 77 |
| C. Access Preferences | 80 |
| _ Home and Work | 80 |
| V Usage and Demographics | 85 |
| A. Usage | 86 |
| _ Frequency of Sessions | 86 |
| B. Usage Patterns | 87 |
| C. Demographics | 88 |
| _ Gender | 88 |
| _ Age | 89 |
| VI eCommerce | 91 |
| A. Total eCommerce | 92 |
| _ Comparative Estimates | 95 |
| B. B2C eCommerce | 97 |
| _ B2C Revenues | 97 |
| _ Comparative Estimates | 99 |
| _ Payment Methods | 99 |
| _ Residential Delivery | 101 |
| _ Privacy and Security | 103 |
| _ Consumer Attitudes and Preferences | 105 |
| C. B2B eCommerce | 106 |
| _ Comparative Estimates | 108 |
| _ Business Process Automation and IT Spending | 109 |
| D. mCommerce | 112 |
| VII eAdvertising | 113 |
| A. Online Advertising Expenditures | 114 |
| B. Click-Through Rates | 115 |
| C. Wireless Advertising | 116 |
| VIII eFinance | 117 |
| A. Online Banking | 118 |
| _ Argentina | 119 |
| _ Brazil | 120 |
| _ Chile | 122 |
| _ Colombia | 122 |
| _ Mexico | 122 |
| _ Venezuela | 123 |
| B. Online Trading | 123 |
| _ Brazil | 124 |
| C. Wireless Financial Services | 125 |
| IX Argentina | 129 |
| A. Overview | 130 |
| _ Low-Cost Access | 131 |
| B. Technology Infrastructure | 131 |
| _ Fixed-Line Telephones | 131 |
| _ Wireless Telephony | 132 |
| _ Broadband | 134 |
| C. Internet Users and Access | 140 |
| _ Comparative Estimates | 140 |
| _ Access Preferences | 141 |
| D. Usage and Demographics | 144 |
| _ Frequency of Sessions | 144 |
| _ Duration of Sessions | 145 |
| _ Usage Patterns | 146 |
| _ Most Popular Websites | 148 |
| _ Gender | 150 |
| _ Age | 151 |
| _ Experience Online | 152 |
| _ Socioeconomic, Employment and Educational Status | 154 |
| E. eCommerce | 156 |
| _ Total eCommerce | 156 |
| _ Comparative Estimates | 157 |
| _ B2C eCommerce | 157 |
| _ Comparative Estimates | 158 |
| _ Transactions | 159 |
| _ Payment Methods | 161 |
| _ Taxation | 162 |
| _ Residential Delivery | 162 |
| _ Privacy and Security | 162 |
| _ Consumer Attitudes and Preferences | 163 |
| _ B2B eCommerce | 170 |
| _ Comparative Estimates | 170 |
| _ Business Internet Penetration | 171 |
| F. eAdvertising | 172 |
| X Brazil | 173 |
| A. Overview | 174 |
| _ Low-Cost Access | 175 |
| B. Technology Infrastructure | 177 |
| _ Fixed-Line Telephones | 177 |
| _ Wireless Telephony | 178 |
| _ Broadband | 184 |
| C. Internet Users and Access | 189 |
| _ Comparative Estimates | 190 |
| _ Access Preferences | 191 |
| D. Usage and Demographics | 193 |
| _ Frequency of Sessions | 193 |
| _ Duration of Sessions | 194 |
| _ Usage Patterns | 196 |
| _ Most Popular Websites | 197 |
| _ Gender | 200 |
| _ Age | 200 |
| _ Experience Online | 202 |
| _ Socioeconomic and Employment Status | 202 |
| _ Geography | 204 |
| E. eCommerce | 205 |
| _ Total eCommerce | 205 |
| _ Comparative Estimates | 206 |
| _ B2C eCommerce | 206 |
| _ Comparative Estimates | 208 |
| _ Transactions | 209 |
| _ Payment Methods | 214 |
| _ Taxation | 215 |
| _ Residential Delivery | 216 |
| _ Privacy and Security | 217 |
| _ Consumer Demographics | 219 |
| _ Consumer Attitudes and Preferences | 222 |
| _ B2B eCommerce | 231 |
| _ Comparative Estimates | 232 |
| _ B2B eCommerce (by Industry) | 233 |
| _ B2G eCommerce | 235 |
| _ Business Internet Penetration | 235 |
| _ Exchanges and Marketplaces | 236 |
| F. eAdvertising | 237 |
| XI Mexico | 239 |
| A. Overview | 240 |
| _ Low-Cost Access | 241 |
| B. Technology Infrastructure | 241 |
| _ Wireless Telephony | 242 |
| _ Broadband | 246 |
| C. Internet Users and Access | 250 |
| _ Comparative Estimates | 250 |
| _ Access Preferences | 251 |
| D. Usage and Demographics | 254 |
| _ Frequency of Sessions | 254 |
| _ Duration of Sessions | 255 |
| _ Usage Patterns | 256 |
| _ Most Popular Websites | 258 |
| _ Gender | 260 |
| _ Age | 261 |
| _ Socioeconomic Status | 262 |
| E. eCommerce | 263 |
| _ Total eCommerce | 263 |
| _ Comparative Estimates | 264 |
| _ B2C eCommerce | 264 |
| _ Comparative Estimates | 265 |
| _ Transactions | 266 |
| _ Payment Methods | 267 |
| _ Taxation | 268 |
| _ Residential Delivery | 268 |
| _ Privacy and Security | 268 |
| _ B2B eCommerce | 274 |
| _ Comparative Estimates | 275 |
| _ Business Internet Penetration | 276 |
| _ Exchanges and Marketplaces | 277 |
| F. eAdvertising | 278 |
| XII Chile | 279 |
| A. Overview | 280 |
| _ Low-Cost Access | 281 |
| B. Technology Infrastructure | 281 |
| _ Fixed-Line Telephones | 281 |
| _ Wireless Telephony | 283 |
| _ Broadband | 287 |
| C. Internet Users | 289 |
| D. Demographics | 290 |
| _ Socioeconomic and Educational Status | 290 |
| _ Geography | 291 |
| E. eCommerce | 291 |
| _ Total eCommerce | 291 |
| _ B2C eCommerce | 292 |
| _ Transactions | 295 |
| _ Payment Methods | 296 |
| _ Taxation | 296 |
| _ Residential Delivery | 296 |
| _ Privacy and Security | 296 |
| _ Consumer Attitudes and Behavior | 297 |
| _ B2B eCommerce | 298 |
| _ Business Internet Penetration | 299 |
| F. eAdvertising | 301 |
| XIII Colombia | 303 |
| A. Overview | 304 |
| _ Low-Cost Access | 305 |
| B. Technology Infrastructure | 305 |
| _ Fixed-Line Telephones | 305 |
| _ Wireless Telephony | 306 |
| _ Broadband | 307 |
| C. Internet Users, Access and Usage | 308 |
| _ Access Preferences | 309 |
| _ Usage Patterns | 309 |
| D. eCommerce | 310 |
| _ Payment Methods | 310 |
| _ Taxation | 310 |
| _ Residential Delivery | 311 |
| _ Privacy and Security | 311 |
| _ Consumer Attitudes and Behavior | 312 |
| E. eAdvertising | 312 |
| XIV Venezuela | 313 |
| A. Overview | 314 |
| _ Low-Cost Access | 314 |
| B. Technology Infrastructure | 315 |
| _ Fixed-Line Telephones | 315 |
| _ Wireless Telephony | 315 |
| _ Broadband | 317 |
| C. Internet Users | 318 |
| D. eCommerce | 318 |
| _ B2C eCommerce | 319 |
| _ Transactions | 319 |
| _ Payment Methods | 319 |
| _ Residential Delivery | 320 |
| _ Privacy and Security | 320 |
| _ Consumer Attitudes and Behavior | 320 |
| E. eAdvertising | 321 |
| Index of Charts | 323 |
Back to Top
| I Overview | 15 |
| II Population and Economy | 19 |
| A. Defining the Region | 20 |
| _ Population | 20 |
| _ Population of Latin America and the Caribbean, by Country, 2001(in millions) | 20 |
| _ Population Living in Urban/Rural Areas in Latin America and theCaribbean, 2000 | 21 |
| _ Population Living in Urban Areas in Selected Countries inLatin America, 1999 | 22 |
| B. Identifying Potential Internet Users in Latin America | 22 |
| _ Population 14+ of Selected Internet Markets in Latin America, 2001-2005 (in millions) | 22 |
| _ Age Distribution | 22 |
| _ Age Breakdown of Selected Countries in Latin America, 2001 | 23 |
| _ Income Distribution | 24 |
| _ Population Living on $2.00/Day or Less in Selected Countriesin Latin America, 1994-1997 | 24 |
| _ Income Distribution in Selected Countries in Latin America andthe US, 2000 | 25 |
| _ Wealth Distribution in Selected Countries in Latin America andthe US, 2001 | 26 |
| _ Potential Internet Users in Selected Countries in Latin America, 2001-2005 (in millions) | 27 |
| III Technology Infrastructure | 29 |
| A. Telecommunications | 30 |
| _ Fixed-Line Telephones | 31 |
| _ Telephone Lines per 100 Inhabitants in Selected Countries inLatin America, 2000 | 31 |
| _ Main Telephone Lines per 100 Inhabitants in Selected Countries in Latin America, 2000 | 32 |
| _ Telephone Lines per 100 Inhabitants in Selected Countries in Latin America, 1999 & 2000 | 32 |
| _ Telephone Lines per 100 Inhabitants in Latin America, 2001- 2005 | 33 |
| _ Telephone Lines per 100 Inhabitants in Argentina, Brazil and Mexico, 2001-2003 | 33 |
| _ Number of Telephone Lines in Service in Latin America, 2001-2005(in millions) | 34 |
| _ Number of Telephone Subscribers in Latin America, 2001-2005& 2010 (in millions) | 34 |
| _ Wireless Telephony | 34 |
| _ Latin American Wireless Subscribers, by Technology, 2000 | 36 |
| _ Latin American Wireless Subscribers, by Technology, 2001-2006(in millions) | 36 |
| _ GSM Subscribers in Latin America, 2001-2005 (in millions and asa percent of total GSM subscribers) | 37 |
| _ Wireless Technology in Latin America, 2001-2004 (as a percent oftotal users) | 37 |
| _ Wireless Subscribers in Latin America, 2001-2006 (in millions and as percent of total population) | 38 |
| _ Comparative Estimates: Wireless Subscribers in Latin America, 2001-2006 (in millions) | 38 |
| _ Comparative Estimates: Wireless Phone Penetration inLatin America, 2001-2006 | 38 |
| _ Worldwide Wireless Market, by Region, 2001-2003 (as a percent of totalwireless phones installed) | 39 |
| _ Worldwide Wireless Market, by Region, 2000-2003 (as a percent of totalsubscribers) | 39 |
| _ Handset Sales in Latin America, 2001-2004 (in millions and as percent of total worldwide sales) | 40 |
| B. Broadband | 40 |
| _ Consumers with Broadband Access in Latin America, 2000 | 41 |
| _ Comparative Estimates: Residential Broadband Subscribers in Latin America, 2000-2004 (in thousands) | 41 |
| _ Broadband Technologies in Latin America, by Market Share, 2004 | 41 |
| _ Business Broadband Subscribers in Latin America, 2000-2004(in thousands of lines) | 42 |
| _ Business vs. Residential Broadband Subscriptions in Latin America, 2004 | 42 |
| _ Cable | 42 |
| _ Number of Cable TV Subscribers in Latin America, 2001-2006(in millions) | 43 |
| _ Number of Cable TV Subscribers in Selected Latin AmericanCountries, 2001-2005 (in millions) | 43 |
| _ Number of Cable TV Subscribers in Selected Latin American Countries, 2001-2005 (in millions) | 43 |
| _ Households with Cable TV in Selected Latin American Countries, 2001-2005 | 44 |
| _ Comparative Estimates: Residential Broadband Cable Subscribersin Latin America, 2001-2004 (in thousands) | 44 |
| _ Cable Modems in Operation in Selected Countries in Latin America, 2001-2003 | 45 |
| _ DSL | 45 |
| _ Comparative Estimates: Residential DSL Subscribers in Latin America, 2001-2004 (in thousands) | 45 |
| _ Digital Subscriber Lines in Selected Countries in Latin American, 2001-2003 | 46 |
| _ Alternative Broadband Technologies | 47 |
| _ Comparative Estimates: Residential Subscribers to Alternative Broadband Technologies in Latin America, 2000-2004 (in thousands) | 48 |
| _ Digital Broadcast Satellite Subscribers in Latin America, 2001-2006(in millions) | 48 |
| _ Distribution of Worldwide Interactive TV Audience, by Region, 2001 | 48 |
| C. Dial-Up Access and Internet Service Providers (ISPs) | 49 |
| _ Dial-Up Access | 49 |
| _ Internet Subscribers in Latin America, by Access Type, 2000 | 49 |
| _ Internet Subscribers in Latin America, by Means of Access, 2002 | 49 |
| _ Internet Access Speeds in Selected Countries in Latin America, 2000 | 50 |
| _ Businesses with High-Speed Internet Access (>56 Kbps), 2000(as a percent of total businesses surveyed) | 50 |
| _ ISPs | 51 |
| _ Comparative Estimates: Number of ISPs in Selected Countries in Latin America, 1999 | 52 |
| D. Hardware | 53 |
| _ PC Vendors in Latin America, by Market Share, 2000 | 53 |
| _ Combined Desktop and Notebook Shipments to Latin America, 2002-2005 (in millions) | 54 |
| _ Computer Shipments to Latin America, 2000 (in millions and as a percentof Latin America's total) | 54 |
| _ Hardware Revenues in Latin America, by Category, 2000 & 2004(in billions and as a percent of Latin America's total) | 54 |
| _ Server Vendors in Latin America, by Market Share, 2000 | 55 |
| _ PCs per 100 Inhabitants in Selected Countries in Latin America, 1999 & 2000 | 56 |
| _ PC Penetration in Latin America, 2001-2005 (as a percent of population) | 56 |
| _ PC Penetration in Latin America, 2001-2005 (as a percent of population) | 57 |
| _ Number of PCs in Latin America, 2001-2005 (in millions) | 57 |
| _ Distribution of PCs in Latin America, 2001 (in millions and as a percent ofLatin America's total) | 57 |
| _ Number of Households with PCs in Latin America, 2001-2005(in millions) | 58 |
| _ Households with PCs in Latin America, 2001-2005 (as a percent of totalhouseholds) | 58 |
| _ Workforce with PC Access in Latin America, 2001-2005 (as a percent of total workforce) | 59 |
| _ Growth in Business Spending on Hardware in Latin America, 2001-2003 | 59 |
| E. Internet | 60 |
| _ Network Capacity | 60 |
| _ Average Response Time, Packet Loss (past 30 days) and Numberof Routers, by Region, 2001 | 60 |
| _ Internet Hosts | 61 |
| _ Internet Hosts in Selected Countries in Latin America, 1995-January 2001 | 61 |
| _ Internet Content | 62 |
| _ Webpages in Spanish, Portuguese and Other Languages, 2000(in millions and as a percent of total) | 62 |
| _ Online Language Populations Worldwide, March 2001 | 63 |
| F. Access Costs | 63 |
| _ Home and Business Telephone Costs in Selected Countries inLatin America, 1999-2000 | 64 |
| _ Telephone and Internet Access Fees Reported by Internet Usersin Selected Countries in Latin America, 2000 | 65 |
| _ Telephone and Internet Access Fees in Selected Countries inLatin America, 2000 | 65 |
| _ Residential and Business Internet Access Revenues in Latin America, 2001, 2003 & 2005 (in billions) | 66 |
| _ Changes in Wireless Rates for Selected Markets in Latin America, 1999-2000 | 67 |
| IV Internet Users and Access | 69 |
| A. Internet Users | 70 |
| _ Internet Users in Latin America, 2001-2004 (in millions and as a percent of population 14+) | 70 |
| _ Distribution of Worldwide Internet Users, by Region, 2001 & 2004(in millions and as a percent of worldwide internet users) | 71 |
| _ Market Concentration | 71 |
| _ Internet Users in Latin America, 2001-2004 (in millions) | 72 |
| _ Concentration of Internet Users in Latin America, 2001 & 2004(in millions and as a percent of Latin American internet users) | 72 |
| _ Comparative Estimates | 73 |
| _ Internet Subscriptions in Latin America, 2001-2005 (in millions) | 73 |
| _ Internet Users per Subscription in Latin America, 2001-2005 | 73 |
| _ Comparative Estimates: Internet Users in Latin America, 2001-2005 (in millions) | 74 |
| _ Internet Penetration | 75 |
| _ Internet Users in Latin America and the US, 2001-2004 (as a percentof population 14+) | 75 |
| _ Comparative Estimates: Internet Users in Latin America, 2001-2005(as a percent of population) | 76 |
| _ Internet Users in Latin America, 2001-2004 (as a percent of top 15 percent ofpopulation 14+) | 77 |
| _ Households with Internet Connection in Argentina, Brazil and Mexico, 2003 (in millions and as a percent of total households and ABC1 socioeconomic segments) | 77 |
| B. Wireless Internet Users | 77 |
| _ Comparative Estimates: Wireless Internet Users in Latin America, 2001-2005 (in millions) | 78 |
| _ Wireless Data Users in Latin America, by Technology, 2001-2007(in millions) | 79 |
| C. Access Preferences | 80 |
| _ Home and Work | 80 |
| _ Internet Users in Latin America, by Access Location, 2001-2005(as a percent of total) | 80 |
| _ Internet Users in Latin America, by Access Location, 2001-2004(in millions) | 81 |
| _ Internet Users in Latin America, by Access Location, 2000(as a percent of total) | 81 |
| _ Workforce with Internet Access in Latin America, 2001-2005 & 2010 | 82 |
| _ Home and Business PCs in Latin America with Internet Connection, 2001-2005 | 83 |
| V Usage and Demographics | 85 |
| A. Usage | 86 |
| _ Frequency of Sessions | 86 |
| _ Frequency of Internet Sessions in Argentina, Brazil and Mexico, 2000(in number of times per week) | 86 |
| B. Usage Patterns | 87 |
| _ Internet Activities in Argentina, Brazil and Mexico, 2000 | 87 |
| _ Internet Activities of Survey Respondents in Latin America, 2000(as a percent of activities within the previous month) | 88 |
| C. Demographics | 88 |
| _ Gender | 88 |
| _ Internet Users in Latin America, by Gender, 2000 | 88 |
| _ Age | 89 |
| _ Mean Age of Population and of Internet Users in Latin America, 1999-2000 | 89 |
| VI eCommerce | 91 |
| A. Total eCommerce | 92 |
| _ eCommerce in Latin America, 2000-2004 (in billions) | 93 |
| _ Worldwide eCommerce Distribution, by Region, 2001 (in billions) | 94 |
| _ eCommerce in Latin America, 2001-2004 (in billions) | 94 |
| _ eCommerce Distribution in Latin America, 2001 & 2004 (in billions) | 95 |
| _ Comparative Estimates | 95 |
| _ Comparative Estimates: eCommerce Revenues in Latin America, 2001-2005 (in billions) | 96 |
| B. B2C eCommerce | 97 |
| _ B2C Revenues | 97 |
| _ B2C eCommerce in Latin America, 2000-2004 (in billions and as a percentof total Latin American e-commerce) | 97 |
| _ B2C eCommerce in Latin America, 2001-2004 (in billions) | 104 |
| _ Comparative Estimates | 99 |
| _ Comparative Estimates: B2C eCommerce in Latin America, 2001-2005(in billions) | 99 |
| _ Payment Methods | 99 |
| _ Credit Card Penetration in Selected Countries in Latin America, 2000(as a percent of total population) | 100 |
| _ Combined Credit/Debit Card Penetration in Selected Countries in Latin America, 2000 (as a percent of total population) | 100 |
| _ Residential Delivery | 101 |
| _ Global eCommerce Barriers Cited by Companies Worldwide, 2000 | 102 |
| _ International Couriers' Drop-Off Locations in Selected Countries inLatin America, 2001 | 102 |
| _ Privacy and Security | 103 |
| _ Servers with Strong and Weak Encryption in the US and SelectedCountries in Latin America, 2001 | 104 |
| _ Consumer Attitudes and Preferences | 105 |
| _ Consumers Shopping at Domestic and Foreign Sites in Latin America, US and Europe, 2000 | 105 |
| _ Features of Local and Regional Consumer-Oriented Portals inLatin America, 2001 (as a percent of portals surveyed) | 106 |
| C. B2B eCommerce | 106 |
| _ B2B eCommerce in Latin America, 2000-2004 (in billions and as a percentof total Latin American e-commerce) | 107 |
| _ B2B eCommerce in Latin America, 2000-2004 (in billions) | 107 |
| _ Comparative Estimates | 108 |
| _ Comparative Estimates: B2B eCommerce in Latin America, 2001-2005(in billions) | 109 |
| _ Business Process Automation and IT Spending | 109 |
| _ eBusiness Initiatives Adopted by Latin American Companies, 2001 | 110 |
| _ CRM Technology Budget Allocation in Latin America, 2000 | 111 |
| _ CRM Services Revenues in Latin America, 2001-2004 (in billionsand as a percent of total worldwide CRM Services Revenues) | 111 |
| D. mCommerce | 112 |
| _ Worldwide Mobile Commerce Revenues, by Region, 2000-2005(in billions) | 112 |
| _ Worldwide Mobile Commerce Revenues, by Region, 2000-2004(in billions) | 112 |
| VII eAdvertising | 113 |
| A. Online Advertising Expenditures | 114 |
| _ Online Advertising Expenditures in Latin America, 2001-2003(in millions) | 114 |
| _ Online Advertising Expenditures in Latin America, 2001-2003(as a percent of total worldwide and non-US worldwide online advertising expenditures) | 114 |
| _ Comparative Estimates | 115 |
| _ Comparative Estimates: Online Advertising Spending in Latin America, 2001-2005 (in millions) | 115 |
| B. Click-Through Rates | 115 |
| _ Latin American Internet Users Clicking on Ads, by Time Online inPast 30 Days, 2000 | 115 |
| C. Wireless Advertising | 116 |
| _ Worldwide Wireless Advertising Spending, 2004 (in millions) | 116 |
| VIII eFinance | 117 |
| A. Online Banking | 118 |
| _ Argentina | 119 |
| _ Brazil | 120 |
| _ Online Transactions at Selected Banks in Brazil, 2000 (in millions) | 121 |
| _ Chile | 122 |
| _ Colombia | 122 |
| _ Mexico | 122 |
| _ Venezuela | 123 |
| B. Online Trading | 123 |
| _ Brazil | 124 |
| _ Average Daily Online Trading Value on the Bovespa Stock Exchange in Brazil, April 1999-Dec 2000 (in millions) | 124 |
| C. Wireless Financial Services | 125 |
| _ Users Worldwide of Wireless Financial Services, by Region, 2000 &2005 (in millions) | 126 |
| _ IT Spending on Wireless Financial Services, by Region, 2000 & 2005(in millions and as a percent of total) | 127 |
| IX Argentina | 129 |
| _ At a Glance: Argentina, 2001 | 130 |
| A. Overview | 130 |
| _ Low-Cost Access | 131 |
| B. Technology Infrastructure | 131 |
| _ Fixed-Line Telephones | 131 |
| _ Comparative Estimates: Telephone Lines per 100 Inhabitants inArgentina, 1999-2005 | 132 |
| _ Wireless Telephony | 132 |
| _ Wireless Subscribers in Argentina, 2001-2005 (in millions) | 132 |
| _ Wireless Subscribers and Fixed-Line Telephones in Argentina, 2000-2003 (as a percent of population) | 132 |
| _ Wireless Operators in Argentina, by Market Share, September 2000 | 133 |
| _ Mobile Handset Manufacturers in Argentina, by Market Share, 2000 | 133 |
| _ Broadband | 134 |
| _ Comparative Estimates: Residential BroadbandSubscribers in Argentina, 2000-2004 (in thousands) | 134 |
| _ Business Broadband Subscribers in Argentina, 2000-2004 (in thousands of lines) | 135 |
| _ Selected Broadband Access Plans in Argentina, 2000 | 135 |
| _ Cable Operators in Argentina, by Market Share, 2000 | 136 |
| _ Comparative Estimates: Residential Cable Broadband Subscribers in Argentina, 2000-2004 (in thousands) | 137 |
| _ Comparative Estimates: Residential DSL Subscribers in Argentina, 2000-2004 (in thousands) | 138 |
| _ Cable Modems in Operation vs. Digital Subscriber Linesin Argentina, 2001-2003 | 138 |
| _ Residential Subscribers to Alternative Broadband Technologies in Argentina, 2000-2004 (in thousands) | 139 |
| C. Internet Users and Access | 140 |
| _ Internet Users in Argentina, 2001-2004 (in millions and as a percentof population 14+) | 140 |
| _ Comparative Estimates | 140 |
| _ Comparative Estimates: Internet Users in Argentina, 2001-2005(in millions) | 140 |
| _ Access Preferences | 141 |
| _ Internet Users in Argentina, by Access Location, 2000 | 141 |
| _ Internet Users in Argentina, by Access Location, 2000 (as a percent of total) | 141 |
| _ Internet Users in Argentina, by Access Location, 2001-2005 (as a percent of total) | 142 |
| _ Households/Workforce with Internet Access in Argentina, 2001-2005& 2010 | 143 |
| _ Home and Business PCs in Argentina with Internet Connection, 2001-2005 | 144 |
| D. Usage and Demographics | 144 |
| _ Frequency of Sessions | 144 |
| _ Frequency of Internet Sessions in Argentina, Brazil and Mexico, 2000 (in number of times per week) | 144 |
| _ Duration of Sessions | 145 |
| _ Time Spent Online per Day in Argentina, by Experience Online, 2000 | 145 |
| _ Usage Patterns | 146 |
| _ Internet Activities in Argentina, Brazil and Mexico, 2000 | 146 |
| _ Internet Activities in Argentina, 2000 | 147 |
| _ Most Popular Websites | 148 |
| _ Frequently Visited Websites in Argentina, by Category, 2000 | 148 |
| _ Top 15 Internet Properties in Argentina, March 2001 | 149 |
| _ Top 15 Internet Domains/Applications in Argentina, March 2001 | 149 |
| _ Top Domains in Argentina, by Category, March 2001 | 150 |
| _ Gender | 150 |
| _ Comparative Estimates: Internet Users in Argentina, by Gender, 2000 | 150 |
| _ Age | 151 |
| _ Internet Users in Argentina, by Age and Gender, 2001 | 151 |
| _ Experience Online | 152 |
| _ Internet Users in Argentina, by Number of Years Online, 2000 | 152 |
| _ Internet Users in Argentina, by Number of Years Online, 2000(by age, gender and socioeconomic strata) | 153 |
| _ Internet Users in Argentina, by Number of Years Online, 2000(by gender) | 153 |
| _ Socioeconomic, Employment and Educational Status | 154 |
| _ Comparative Estimates: Internet Users in Argentina, bySocioeconomic Strata, 2001 | 154 |
| _ Internet Users in Argentina, by Employment Status, 2001 | 155 |
| _ Internet Users in Argentina, by Educational Status, 2000 | 155 |
| E. eCommerce | 156 |
| _ Total eCommerce | 156 |
| _ eCommerce Revenues in Argentina, 2000-2004 (in billions and asa percent of total Latin American e-commerce) | 156 |
| _ Comparative Estimates | 157 |
| _ Comparative Estimates: eCommerce Revenues in Argentina, 2001-2004 (in billions) | 157 |
| _ B2C eCommerce | 157 |
| _ B2C eCommerce Revenues in Argentina, 2001-2004 (in billionsand as a percent of total Latin American B2C e-commerce) | 158 |
| _ Comparative Estimates | 158 |
| _ Comparative Estimates: B2C eCommerce Revenues in Argentina, 2001-2005 (in billions) | 158 |
| _ Concentration of Online Retailing Revenues in Argentina, 2000 | 159 |
| _ Transactions | 159 |
| _ Comparative Estimates: Internet Users in Argentina Buying Online, 2000-2001 (as a percent of total internet user population) | 159 |
| _ Frequency of Online Shopping in Argentina, 2000-2001 (in number of purchases in previous year) | 160 |
| _ Frequency of Online Shopping in Argentina, 2000-2001 (in number of purchases in previous year) | 160 |
| _ Payment Methods | 161 |
| _ Credit and Combined Credit/Debit Card Penetration in Argentina, 2000 (as a percent of total population) | 161 |
| _ Online Payment Methods vs. Payment Preferences in Argentina, 2000 | 161 |
| _ Taxation | 162 |
| _ Residential Delivery | 162 |
| _ Number of Drop-Off Locations of International Couriers in Argentina, 2001 | 162 |
| _ Privacy and Security | 162 |
| _ Consumer Attitudes and Preferences | 163 |
| _ Comparative Estimates: Internet Users Shopping Online in thePrevious Year in Argentina, 2000-2001 | 163 |
| _ Internet Users Shopping Online in the Previous Year in Argentina, 2001 (by number of years online) | 164 |
| _ Internet Users Shopping Online in Argentina, 2000 (by numberof years online) | 164 |
| _ Important ePurchasing Factors among Current and FutureInternet Users in Argentina, 2000 | 165 |
| _ Reasons for Shopping Online in Argentina, 2000 | 165 |
| _ Reasons for Not Buying Online in Argentina, 2001 | 166 |
| _ Reasons for Not Buying Online in Argentina, 2000 | 166 |
| _ Comparative Estimates: Online Consumers Shopping at Domesticand Foreign Sites in Argentina, 2000-2001 | 167 |
| _ Anticipated Online Purchases in Argentina, 2000 | 168 |
| _ Consumers Buying Products Online in Argentina, 2001 | 169 |
| _ Consumers Buying Products Online in Argentina, 2000 | 169 |
| _ B2B eCommerce | 170 |
| _ B2B eCommerce Revenues in Argentina, 2001-2004 (in billionsand as a percent of total Latin American B2B e-commerce) | 170 |
| _ Comparative Estimates | 170 |
| _ Comparative Estimates: B2B eCommerce Revenuesin Latin America, 2001-2004 (in billions) | 171 |
| _ Business Internet Penetration | 171 |
| _ Businesses with a Website in Argentina, 2000-2001 | 171 |
| _ Businesses Buying Online in Argentina, 2000 | 171 |
| _ Businesses Selling Online in Argentina, 2000-2001 | 172 |
| F. eAdvertising | 172 |
| _ Comparative Estimates: Online Advertising Spending in Argentina, 2001-2004 (in millions) | 172 |
| X Brazil | 173 |
| _ At a Glance: Brazil, 2001 | 174 |
| A. Overview | 174 |
| _ Low-Cost Access | 175 |
| B. Technology Infrastructure | 177 |
| _ Fixed-Line Telephones | 177 |
| _ Comparative Estimates: Telephone Lines per 100 Inhabitantsin Brazil, 1999-2005 | 178 |
| _ Wireless Telephony | 178 |
| _ Technology and Market Share in Brazil, by Operating Area, 2000 | 179 |
| _ Wireless Operators in Brazil, by Market Share, September 2000 | 180 |
| _ Mobile Handset Manufacturers in Brazil, by Market Share, 2000 | 181 |
| _ Wireless Subscribers and Fixed-Line Telephones in Brazil, 2001-2005(in millions and as a percent of population) | 181 |
| _ Average Revenue per Wireless User (ARPU) and Average Minutesof Use (MOU) per Month in Brazil, 1997-2001 | 182 |
| _ Wireless Subscribers in Brazil, 2001-2005 (in millions) | 183 |
| _ Comparative Estimates: Wireless Subscribers in Brazil, 2001-2005(in millions) | 183 |
| _ Trunking Subscribers in Brazil, 2001-2005 (in millions) | 183 |
| _ Broadband | 184 |
| _ Comparative Estimates: Residential Broadband Subscribers inBrazil, 2000-2004 (in thousands) | 184 |
| _ Business Broadband Subscribers in Brazil, 2000-2004 (in thousandsof lines) | 185 |
| _ Broadband Technologies in Brazil, by Market Share, 1999-2001 | 185 |
| _ Sample ADSL, ISDN and Broadband Cable Service Costs in Brazil, 2001 | 186 |
| _ Comparative Estimates: Residential Cable Broadband Subscribersin Brazil, 2000-2004 (in thousands) | 186 |
| _ Distribution of Brazilian Cable Subscribers, by Region, 2000 | 187 |
| _ Cable Operators in Brazil, by Market Share, 2000 | 187 |
| _ Comparative Estimates: Residential DSL Subscribers in Brazil, 2000-2004 (in thousands) | 188 |
| _ Cable Modems in Operation vs. Digital Subscriber Lines in Brazil, 2001-2003 | 188 |
| _ Residential Subscribers to Alternative Broadband Technologiesin Brazil, 2000-2004 (in thousands) | 189 |
| C. Internet Users and Access | 189 |
| _ Internet Users in Brazil, 2001-2004 (in millions and as a percent ofpopulation 14+) | 189 |
| _ Comparative Estimates | 190 |
| _ Comparative Estimates: Internet Users in Brazil, 2001-2005(in millions) | 190 |
| _ Access Preferences | 191 |
| _ Internet Users in Brazil, by Access Location, 2001-2005 (as a percentof total) | 191 |
| _ Households/Workforce with Internet Access in Brazil, 2001-2005& 2010 | 192 |
| _ Home and Business PCs in Brazil with Internet Connection, 2001-2005 | 192 |
| D. Usage and Demographics | 193 |
| _ Frequency of Sessions | 193 |
| _ Frequency of Internet Usage in Brazil, 2001 (as a percent of total internetuser population) | 193 |
| _ Frequency of Internet Sessions in Argentina, Brazil and Mexico, 2000(in numbers of times per week) | 193 |
| _ Frequency of Internet Sessions in Brazil, September 2000-February2001 (in number of days per month) | 194 |
| _ Duration of Sessions | 194 |
| _ Frequency of Access and Time Spent Online in a Week in Brazil, 2000 | 194 |
| _ Average Time Spent Online per Month in Brazil, by Gender, January2001 | 195 |
| _ Average Time Spent Online per Day in Brazil, September 2000-February 2001 (in number of minutes per day) | 195 |
| _ Usage Patterns | 196 |
| _ Internet Activities in Argentina, Brazil and Mexico, 2000 | 196 |
| _ Most Popular Websites | 197 |
| _ Top 10 Internet Properties in Brazil, February 2001 | 197 |
| _ Top 10 Internet Domains/Applications in Brazil, February 2001 | 198 |
| _ Top 10 Domains in Brazil, March 2001 | 198 |
| _ Reach of Top Domains in Brazil, by Category, September 2000-February 2001 | 199 |
| _ Top Domains in Brazil, by Category, January 2001 | 199 |
| _ Gender | 200 |
| _ Comparative Estimates: Internet Users in Brazil, by Gender, 2000 | 200 |
| _ Age | 200 |
| _ Internet Users in Brazil, by Age, 2000 | 200 |
| _ Internet Users in Brazil, by Age, 2000 | 200 |
| _ Internet Users in Brazil, by Age and Gender, 2000 | 201 |
| _ Experience Online | 202 |
| _ Internet Users in Brazil, by Number of Years Online, 2000 | 202 |
| _ Socioeconomic and Employment Status | 202 |
| _ Comparative Estimates: Internet Users in Brazil, by SocioeconomicStrata, 2000 | 203 |
| _ Internet Users in Brazil, by Employment Status, 2000 | 203 |
| _ Geography | 204 |
| _ Internet Users in Brazil, by Location, 2000 | 204 |
| E. eCommerce | 205 |
| _ Total eCommerce | 205 |
| _ eCommerce Revenues in Brazil, 2000-2004 (in billions and as a percentof total Latin American e-commerce) | 205 |
| _ Comparative Estimates | 206 |
| _ Comparative Estimates: eCommerce Revenues in Brazil, 2001-2004(in billions) | 206 |
| _ B2C eCommerce | 206 |
| _ B2C eCommerce Revenues in Brazil, 2001-2004 (in billions and asa percent of total Latin American B2C e-commerce) | 207 |
| _ Comparative Estimates | 208 |
| _ Comparative Estimates: B2C eCommerce Revenues in Brazil, 2001-2005 (in billions) | 208 |
| _ Concentration of Online Retailing Revenues in Brazil, 2000 | 209 |
| _ Transactions | 209 |
| _ Annual Online Spending per Internet User in Brazil, 2000 | 209 |
| _ Shopping Trends in Brazil among Survey Respondents in the Previous12 Months, 2000 | 210 |
| _ Frequency of Online Shopping in Brazil, 2000 (in number of purchasesper year) | 210 |
| _ Trends in the Number of Purchases among Survey Respondents in the Previous 12 Months in Brazil, 2000 | 210 |
| _ Frequency of Online Shopping in Brazil, 2000 (in six-month period) | 211 |
| _ Frequency of Online Shopping in Brazil, by Gender, 2000 | 212 |
| _ Hourly Distribution of Online Shopping in Brazil, 2000 | 213 |
| _ Payment Methods | 214 |
| _ Comparative Estimates: Credit Card Penetration in Brazil, 2000(as a percent of total population) | 214 |
| _ Credit and Combined Credit/Debit Card Penetration in Brazil, 2000(as a percent of total population) | 214 |
| _ Number and Usage of eMoney Products in Brazil, 1999 | 215 |
| _ Taxation | 215 |
| _ Residential Delivery | 216 |
| _ Comparative Estimates: Products Ordered Online Arriving on Timein Brazil, 2000 | 216 |
| _ Number of Drop-Off Locations of International Couriersin Brazil, 2001 | 217 |
| _ Privacy and Security | 217 |
| _ Brazilian eCommerce Websites with and without AdequateDisclosure of Privacy Policies, 2000 | 218 |
| _ Consumer Demographics | 219 |
| _ Comparative Estimates: Online Consumers in Brazil, by Gender, 2000 & 2001 | 219 |
| _ Online Shoppers in Brazil, by Age, 2000 | 220 |
| _ Online Shoppers in Brazil, by Age, 2000 | 220 |
| _ Online Shoppers in Brazil, by Education, 2000 | 221 |
| _ Annual Household Income of Online Shoppers in Brazil, 2000 | 221 |
| _ Online Shoppers in Brazil, by Location, 2000 | 222 |
| _ Consumer Attitudes and Preferences | 222 |
| _ Comparative Estimates: Internet Users Shopping Online in Brazil, 2000 | 223 |
| _ Reasons for Shopping Online in Brazil, 2000 | 223 |
| _ Factors Involved in Choosing an Online Retailer in Brazil, 2000 | 224 |
| _ Important ePurchasing Factors among Current and Future InternetUsers in Brazil, 2000 | 225 |
| _ Reasons for Not Shopping Online in Brazil, 2000 | 225 |
| _ Reasons for Abandoning Shopping Carts in Brazil, 2000 | 226 |
| _ Online Consumers Shopping at Domestic and Foreign Sites in Brazil, 2000 | 226 |
| _ Top Reasons for Brazilians Purchasing at Foreign Sites, 2000 | 227 |
| _ Consumer Expectations of Online Merchandise Assortment in Brazil, 2000 | 227 |
| _ Consumer Expectations in Brazil of Lower Prices for OnlineMerchandise, 2000 | 228 |
| _ Anticipated Online Purchases in Brazil, 2000 | 229 |
| _ Consumers Buying Products Online in Brazil, 2000 | 229 |
| _ Favorite Websites for Purchasing in Brazil, 2000 | 230 |
| _ Favorite Websites for Purchasing in Brazil, December 2000(by percent reach) | 230 |
| _ B2B eCommerce | 231 |
| _ B2B eCommerce Revenues in Brazil, 2001-2004 (in billions and asa percent of total Latin American B2B e-commerce) | 231 |
| _ Comparative Estimates | 232 |
| _ Comparative Estimates: B2B eCommerce Revenues in Brazil, 2001-2005 (in billions) | 232 |
| _ B2B eCommerce (by Industry) | 233 |
| _ Future B2B Potential in Brazil | 233 |
| _ Distribution of Industrial B2B Portals in Brazil, by Industry, 2000 | 234 |
| _ Distribution of B2B eCommerce Revenues in Brazil, 2001-2005(in billions) | 234 |
| _ B2G eCommerce | 235 |
| _ Business Internet Penetration | 235 |
| _ Exchanges and Marketplaces | 236 |
| _ B2B Exchanges in Brazil | 236 |
| F. eAdvertising | 237 |
| _ Online Advertising Expenditures in Brazil, 2001-2004 (in millions) | 237 |
| _ Online Advertising Expenditures in Brazil, 2001 & 2003 (in millions) | 238 |
| _ Online Advertising Expenditures in Brazil, 2001-2004 (in millions) | 238 |
| _ Online Advertising Expenditures in Brazil, 2001-2003 (in millions andas a percent of total Brazilian advertising expenditures) | 238 |
| _ Comparative Estimates: Online Advertising Spending in Brazil, 2001-2004 (in millions) | 238 |
| XI Mexico | 239 |
| _ At a Glance: Mexico, 2001 | 240 |
| A. Overview | 240 |
| _ Low-Cost Access | 241 |
| B. Technology Infrastructure | 241 |
| _ Comparative Estimates: Telephone Lines per 100 Inhabitants inMexico, 1999-2005 | 242 |
| _ Wireless Telephony | 242 |
| _ Wireless Subscribers in Mexico, 2001-2006 (in millions) | 243 |
| _ Wireless Subscribers in Mexico, by Technology, 2001 | 243 |
| _ Wireless Subscribers in Mexico, by Technology and Type of Service, 2000 | 243 |
| _ Wireless Subscribers and Fixed-Line Telephones per 100 Inhabitantsin Mexico, 2000 | 244 |
| _ Wireless Subscribers and Fixed-Line Telephones per 100 Inhabitantsin Mexico, 2001-2003 | 244 |
| _ Wireless Subscribers per 100 Inhabitants in Mexico, 2001-2006 | 244 |
| _ Wireless Operators in Mexico, by Market Share, September 2000 | 245 |
| _ Mobile Handset Manufacturers in Mexico, by Market Share, 2000 | 246 |
| _ Broadband | 246 |
| _ Comparative Estimates: Residential Broadband Subscribersin Mexico, 2000-2004 (in thousands) | 246 |
| _ Business Broadband Subscribers in Mexico, 2000-2004 (in thousandsof lines) | 247 |
| _ Comparative Estimates: Residential Broadband Cable Subscribersin Mexico, 2000-2004 (in thousands) | 247 |
| _ Cable Operators in Mexico, by Market Share, 2000 | 248 |
| _ Comparative Estimates: Residential DSL Subscribers in Mexico, 2000-2004 (in thousands) | 248 |
| _ Cable Modems in Operation vs. Digital Subscriber Lines in Mexico, 2001-2003 | 249 |
| _ Residential Subscribers to Alternative Broadband Technologies inMexico, 2001-2004 (in thousands) | 249 |
| C. Internet Users and Access | 250 |
| _ Internet Users in Mexico, 2000-2004 (in millions and as a percent ofpopulation 14+) | 250 |
| _ Comparative Estimates | 250 |
| _ Comparative Estimates: Internet Users in Mexico, 2001-2005(in millions) | 251 |
| _ Access Preferences | 251 |
| _ Internet Users in Mexico, by Access Location, 2001 | 251 |
| _ Internet Users in Mexico, by Access Location, 2001-2005 (as a percentof total) | 252 |
| _ Households/Workforce with Internet Access in Mexico, 2001-2005& 2010 | 253 |
| _ Home and Business PCs in Mexico with Internet Connection, 2001-2005 | 253 |
| D. Usage and Demographics | 254 |
| _ Frequency of Sessions | 254 |
| _ Frequency of Internet Sessions in Argentina, Brazil and Mexico, 2000(in number of times per week) | 254 |
| _ Frequency of Internet Sessions in Mexico, by Gender, March 2001(in number of times per month) | 254 |
| _ Duration of Sessions | 255 |
| _ Time Spent Online per Week in Mexico, 2000 | 255 |
| _ Usage Patterns | 256 |
| _ Internet Activities in Argentina, Brazil and Mexico, 2000 | 256 |
| _ Internet Activities of "Mature" Internet Users in Mexico, 2001 | 257 |
| _ Internet Activities in Mexico, February 2001 | 257 |
| _ Average Number of eMail Messages Sent and Received per Monthin Mexico, by Level of Internet Usage, February 2001 | 258 |
| _ Most Popular Websites | 258 |
| _ Top 10 Internet Properties and Domains in Mexico, March 2001 | 259 |
| _ Top 10 Internet Properties in Mexico, by Unique Users and Reach, March 2001 | 259 |
| _ Top 10 Internet Domains in Mexico, by Unique Users and Reach, March 2001 | 260 |
| _ Gender | 260 |
| _ Internet Users in Mexico, by Gender, March 2001 | 260 |
| _ \"Mature\" Internet Users in Mexico, by Gender, 2001 | 261 |
| _ Age | 261 |
| _ Internet Users in Mexico, by Age, 2000 | 261 |
| _ Internet Users in Mexico, by Age, 2000 | 261 |
| _ Socioeconomic Status | 262 |
| _ Internet Users in Mexico, by Socioeconomic Strata, 2000 | 262 |
| _ Internet Users in Mexico, by Socioeconomic Strata, 2000 | 262 |
| E. eCommerce | 263 |
| _ Total eCommerce | 263 |
| _ eCommerce Revenues in Mexico, 2000-2004 (in billions and asa percent of total Latin American e-commerce) | 263 |
| _ Comparative Estimates | 264 |
| _ Comparative Estimates: eCommerce Revenues in Mexico, 2001-2004(in billions) | 264 |
| _ B2C eCommerce | 264 |
| _ B2C eCommerce Revenues in Mexico, 2001-2004 (in billions and asa percent of total Latin American B2C e-commerce) | 265 |
| _ Comparative Estimates | 265 |
| _ Comparative Estimates: B2C eCommerce Revenues in Mexico, 2001-2005 (in billions) | 265 |
| _ Concentration of Online Retailing Revenues in Mexico, 2000 | 266 |
| _ Transactions | 266 |
| _ Comparative Estimates: Internet Users in Mexico Buying Online, 2000(as a percent of total internet user population) | 266 |
| _ Frequency of Online Shopping in Mexico, 2000 (in number ofpurchases in the previous 90 days) | 266 |
| _ Payment Methods | 267 |
| _ Number of eMoney Products in Mexico, 1999 | 267 |
| _ Taxation | 268 |
| _ Residential Delivery | 268 |
| _ Number of Drop-Off Locations of International Couriers in Mexico, 2001 | 268 |
| _ Privacy and Security | 268 |
| _ Confidence in the Security of Buying Online in Mexico, 2000 | 269 |
| _ Consumer Attitudes and Behavior | 269 |
| _ Comparative Estimates: Internet Users Shopping Online in Mexico, 2000 | 269 |
| _ Internet Users Shopping Online in Mexico, August & December 2000 | 270 |
| _ Comparative Estimates: Internet Users Shopping Online in Mexico, by Gender, 2000 | 270 |
| _ Reasons for Shopping Online in Mexico, 2000 | 271 |
| _ Online Consumers Shopping at Domestic and Foreign Sites in Mexico, 2000 | 272 |
| _ Online Product Research vs. Purchases in Mexico, 2000 | 272 |
| _ Consumers Buying Products Online in Mexico, 2000 | 273 |
| _ Consumers Buying Products Online in Mexico, 2000 | 273 |
| _ Women Buying Products Online in Mexico, 2000 | 274 |
| _ B2B eCommerce | 274 |
| _ B2B eCommerce Revenues in Mexico, 2001-2004 (in billions and asa percent of total Latin American B2B e-commerce) | 274 |
| _ Comparative Estimates | 275 |
| _ Comparative Estimates: B2B eCommerce Revenues in Mexico, 2001-2005 (in billions) | 275 |
| _ Business Internet Penetration | 276 |
| _ Businesses in Mexico with a Website, 2001 (as a percent of business inthat size range) | 276 |
| _ Businesses in Mexico with or Planning to Implement eBusinessApplications, by Number of Employees, 2001 | 277 |
| _ Exchanges and Marketplaces | 277 |
| _ B2B Exchanges in Mexico | 278 |
| F. eAdvertising | 278 |
| _ Comparative Estimates: Online Advertising Expenditures in Mexico, 2001-2004 (in millions) | 278 |
| XII Chile | 279 |
| _ At a Glance: Chile, 2001 | 280 |
| A. Overview | 280 |
| _ Low-Cost Access | 281 |
| B. Technology Infrastructure | 281 |
| _ Fixed-Line Telephones | 281 |
| _ Comparative Estimates: Telephone Lines per 100 Inhabitants inChile, 1999-2005 | 281 |
| _ Distribution of Telephone Lines in Chile, by Region, 2000 | 282 |
| _ Telephone Lines per 100 Inhabitants in Chile, by Region, 2000 | 283 |
| _ Wireless Telephony | 283 |
| _ Wireless Subscribers and Fixed-Line Telephones in Chile, 2000|(in millions) | 284 |
| _ Wireless Subscribers and Fixed-Line Telephones per 100 Inhabitantsin Chile, 2000 | 284 |
| _ Wireless Subscribers in Chile, by Type of Subscription, 2000 | 284 |
| _ Distribution of Wireless Subscribers in Chile, by Region, 2000 | 285 |
| _ Wireless Subscribers per 100 Inhabitants in Chile, by Region, 2000 | 286 |
| _ Wireless Operators in Chile, by Market Share, September 2000 | 286 |
| _ Broadband | 287 |
| _ Cable Modems in Operation vs. Digital Subscriber Lines in Chile, 2001-2003 | 287 |
| _ Broadband Subscribers in Chile, 2001-2005 | 288 |
| C. Internet Users | 289 |
| _ Comparative Estimates: Internet Users in Chile, 2000 (in millions) | 289 |
| _ Internet Users in Chile, 2001-2005 (in millions and as a percent of totalpopulation) | 289 |
| D. Demographics | 290 |
| _ Socioeconomic and Educational Status | 290 |
| _ Households in Chile, by Socioeconomic Strata, 2001 | 290 |
| _ Households with Internet Access in Chile, by Socioeconomic Strata, 2001 | 290 |
| _ Geography | 291 |
| _ Population and Internet Users in Chile, by Location, 2000 | 291 |
| E. eCommerce | 291 |
| _ Total eCommerce | 291 |
| _ Comparative Estimates: eCommerce Revenues in Chile, 2001-2005(in billions) | 292 |
| _ B2C eCommerce | 292 |
| _ Comparative Estimates: B2C eCommerce Revenues in Chile, 2001-2005 (in millions) | 293 |
| _ Distribution of B2C Retailers in Chile, by Sector | 293 |
| _ C2C eCommerce Revenues in Chile, 2001-2005 (in millions) | 294 |
| _ Transactions | 295 |
| _ Comparative Estimates: Internet Users in Chile Buying Online, 2000 | 295 |
| _ Internet Users Buying Online in Chile, 2001-2005 | 295 |
| _ Annual Spending per Internet User in Chile, 2001-2005 | 295 |
| _ Payment Methods | 296 |
| _ Credit and Combined Credit/Debit Card Penetration in Chile, 2000(as a percent of total population) | 296 |
| _ Taxation | 296 |
| _ Residential Delivery | 296 |
| _ Number of Drop-Off Locations of International Couriers in Chile, 2001 | 296 |
| _ Privacy and Security | 296 |
| _ Consumer Attitudes and Behavior | 297 |
| _ Online Consumers Shopping at Domestic and Foreign Sites in Chile, 2000 | 297 |
| _ Consumers Buying Products in Chile, 2000 | 297 |
| _ B2B eCommerce | 298 |
| _ Comparative Estimates: B2B eCommerce Revenues in Chile, 2001-2005 (in billions) | 298 |
| _ Distribution of B2B Sites in Chile, by Sector, 2001 | 298 |
| _ Business Internet Penetration | 299 |
| _ Distribution of Businesses in Chile, by Size of Business, 2001 | 299 |
| _ Distribution of eCommerce Revenues in Chile, by Size of Business, 2001 | 299 |
| _ Businesses with Internet Access in Chile, by Size of Business, 2001 | 300 |
| _ Businesses with a Website in Chile, by Size of Business, 2001 | 300 |
| _ Businesses in Chile Transacting Online, by Size of Business, 2001 | 301 |
| F. eAdvertising | 301 |
| _ Comparative Estimates: Online Advertising Expenditures in Chile, 2001-2004 (in millions) | 301 |
| XIII Colombia | 303 |
| _ At a Glance: Colombia, 2001 | 304 |
| A. Overview | 304 |
| _ Low-Cost Access | 305 |
| B. Technology Infrastructure | 305 |
| _ Fixed-Line Telephones | 305 |
| _ Comparative Estimates: Telephone Lines per 100 Inhabitants inColombia, 1999 & 2000 | 305 |
| _ Wireless Telephony | 306 |
| _ Comparative Estimates: Wireless Subscribers and Fixed-LineTelephones per 100 Inhabitants in Colombia, 2000 | 306 |
| _ Wireless Subscribers in Colombia, 2001-2006 (in millions) | 306 |
| _ Wireless Operators in Colombia, by Market Share, September 2000 | 307 |
| _ Broadband | 307 |
| _ Broadband Households in Colombia, 2001-2004 (in thousands) | 307 |
| _ Cable Modems in Operation vs. Digital Subscriber Lines in Colombia, 2001-2003 | 307 |
| C. Internet Users, Access and Usage | 308 |
| _ Comparative Estimates: Internet Users in Colombia, 2001-2005 (in millions) | 308 |
| _ Access Preferences | 309 |
| _ Internet Users in Colombia, by Access Location, 2000 (as a percent of total) | 309 |
| _ Usage Patterns | 309 |
| _ Internet Activities in Colombia, April 2001 | 309 |
| D. eCommerce | 310 |
| _ eCommerce Revenues in Colombia, 2000 & 2001 (in millions) | 310 |
| _ Payment Methods | 310 |
| _ Credit and Combined Credit/Debit Card Penetration in Colombia, 2000 (as a percent of total population) | 310 |
| _ Taxation | 310 |
| _ Residential Delivery | 311 |
| _ Number of Drop-Off Locations of International Couriers in Colombia, 2001 | 311 |
| _ Privacy and Security | 311 |
| _ Consumer Attitudes and Behavior | 312 |
| _ Online Consumers Shopping at Domestic and Foreign Sites inColombia, 2000 | 312 |
| E. eAdvertising | 312 |
| _ Online Advertising Expenditures in Colombia, 2001-2004 (in millions) | 312 |
| XIV Venezuela | 313 |
| _ At a Glance: Venezuela, 2001 | 314 |
| A. Overview | 314 |
| _ Low-Cost Access | 314 |
| B. Technology Infrastructure | 315 |
| _ Fixed-Line Telephones | 315 |
| _ Comparative Estimates: Telephone Lines per 100 Inhabitantsin Venezuela, 1999 & 2000 | 315 |
| _ Wireless Telephony | 315 |
| _ Wireless Subscribers and Fixed-Line Telephones per 100 Inhabitants in Venezuela, 2001-2005 | 316 |
| _ Wireless Operators in Venezuela, by Market Share, September 2000 | 316 |
| _ Broadband | 317 |
| _ Broadband Households in Venezuela, 2001-2004 (in thousands) | 317 |
| _ Cable Modems in Operation vs. Digital Subscriber Lines in Venezuela, 2001-2003 | 317 |
| C. Internet Users | 318 |
| _ Comparative Estimates: Internet Users in Venezuela, 2000 (in millions) | 318 |
| _ Internet Users in Venezuela, 2001 & 2003 (in millions) | 318 |
| D. eCommerce | 318 |
| _ B2C eCommerce | 319 |
| _ B2C eCommerce Revenues in Venezuela, 2001 & 2002 (in millions) | 319 |
| _ Transactions | 319 |
| _ Payment Methods | 319 |
| _ Credit and Combined Credit/Debit Card Penetration in Venezuela, 2000 (as a percent of total population) | 319 |
| _ Taxation | 319 |
| _ Residential Delivery | 320 |
| _ Number of Drop-Off Locations of International Couriers in Venezuela, 2001 | 320 |
| _ Privacy and Security | 320 |
| _ Consumer Attitudes and Behavior | 320 |
| _ Comparative Estimates: Online Consumers Shopping at Domesticand Foreign Sites in Venezuela, 2000 | 320 |
| E. eAdvertising | 321 |
| _ Online Advertising Expenditures in Venezuela, 2001-2004 (in millions) | 321 |
Text © 2001 eMarketer
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