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AM20110 AMA WORKING PRACTICES IN OFFICE FURNITURE OCTOBER 2000

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Executive Summary
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EXECUTIVE SUMMARY

AMA Research have published a Brand New Report on ‘Changing Working Practices and the Impact on UK Office Furniture 2000’. The report incorporates brand new and original research and is a comprehensive and up-to-date review of working practices in a range of office environments – representing a worthwhile investment and with over 60 pages giving excellent value for money.

Of Particular Interest:-

Overall Industrial & Commercial Trends – Shift to service sector, increased globalisation, outsourcing trends, consolidation, automation of bureaucracy.
Service Sector Developments – Key technical trends, homeworking, hotdesking, increased employee mobility, teamworking, organisational structures, flexible working practices, job security etc.
Organisational Behaviour – Assessing changing work patterns in large corporate, open plan and cellular offices, small / medium sized companies, home offices and call centres.
Changes by Job Type - How the roles of clerical staff, secretaries, sales people, junior and senior managers have changed and the influences on office furniture.
Future Prospects – The most likely developments in working practices for the short-medium term future and how these changes will affect the market.
Free Presentation on Office Furniture Distribution, where are we now? Current practice, trends, focus on dealers, and future prospects for the sector.

Changing working practices are one of the key influencing factors on how an organisation’s demand for office furniture is changing. Trends in this area are affected by a significant number of issues including technology developments, organisation type, size, location, culture etc.

This brand new report provides a brief overview of the market, followed by an examination of the developments in working practices which are likely to impact on the sector to a significant degree. The implications of these developments are discussed and future prospects are considered from a short, to longer term perspective.

Changing Working Practices covered include:-

Flexible Working – The majority of UK businesses now offer flexible working.

Teamworking – Smaller, more autonomous problem-solving teams are now more common.

Homeworking – Continued homeworking trends are stimulating the market.

Hot-desking – Increasingly influential on office furniture requirements.

The report is written by marketing professionals with substantial experience of the office furniture market specifically, and of changing working practices, technological developments and furniture products more generally.

Key areas of coverage in the report include:-

OVERALL INDUSTRIAL & COMMERCIAL DEVELOPMENTS

How the UK economy is becoming more dependent on the service sector.
Overall environmental impacts on the Office Furniture Market.
Continuing trends to internationalisation and globalisation of businesses.
The continuation of service sector consolidation.
The increasing popularity of outsourcing of non-core activities.
Reducing levels of bureaucracy due to automation of business processes.

OVERALL TRENDS IN THE SERVICE SECTOR

The key technical developments in the sector and how they influence working practices.
Trends in flexible working, including examination of homeworking, hot-desking, and other flexible working practices.
New decision making processes – such as rapid deployment of teams, flatter organisational structures etc.

ORGANISATIONAL BEHAVIOUR

The development of working practices in corporate businesses both in open plan and cellular / executive cellular offices.
Changes in working practices in small and medium size enterprises.
The continued rise in home office working and the increased demands placed on office furniture.
The prospects of increasing demand for higher value products due to company support for home office furniture purchase.
The developments in call centre management and the different demands from this sector.

WORKING PRACTICES BY JOB TYPE

This section involves an investigation into a range of employees including clerical, secretarial, sales, junior and senior managers.
The analysis of each job role in terms of key characteristics, tasks and how these roles have changed or developed in recent years and are expected to change in the future.

FUTURE PROSPECTS

An indication of how working practices are likely to change over the short to medium term future.
The likely impact of changing working practices on the Office Furniture Market.
The report also includes a list of reference material for further investigation into this increasingly important topic.

The report contains over 60 pages of original research and comment on the impact of Changing Working Practices on the Office Furniture Market and provides an independent and incisive view into current and future developments and influences on the market.

ALSO INCLUDED :- FREE 25+ SLIDE, POWERPOINT PRESENTATION ON OFFICE FURNITURE DISTRIBUTION

Where are we now? – Assessment of curent market size and structure, the major retailers and distributors
Focus on dealers – size, structure, key influencers, data sources, factors influencing choice of supplier.
Trends – The changing Office Furniture Market – Industrial revolution of the office, key developments.
Future Prospects – Implications for Distribution, larger customers, growth in retail channels, E-commerce.

*Available on 3.5" disk only in Microsoft Powerpoint format

TABLE OF CONTENTS

Changing Working Practices and UK Office Furniture		Page
1	Introduction	5
2	Summary	6
3	Market Overview	8
3.1	Overall Market	8
3.2	Imports and Exports	11
3.3	Products	11
3.4	Suppliers and Distribution	12
4	Overall Industrial and Commercial Development	13
4.1	Organisational Environmental Change	13
4.2	Shift to a Service Orientated Economy	15
4.3	Increased Internationalisation and Globalisation	18
4.4	Service Sector Consolidation	22
4.5	Trends to Outsourcing of Non-Core Activities	23
4.6	Automation of Office Bureaucracy.	26
5	Overall Trends in the Office	29
5.1	Key Technical Developments	29
5.2	Home-working / Tele-working	30
5.3	Hot-desking	32
5.4	Flexible Working Practices	35
5.5	Employee Mobility	37
5.6	Teamworking	37
5.7	Office Layout According to Task	39
5.8	Organisational Structure	41
5.9	Job Security	44
6	Organisational Behaviour	46
6.1	Corporate Offices	46
6.1.1	Open Plan	48
6.1.2	Corporate Offices	49
6.2	Small / Medium Sized Enterprises	50
6.2.1	Cellular	50
6.3	Home Office	51
6.4	Call Centres	52
7	Changing Work Practices by Job Type	54
7.1	Clerical / Call Centre Operatives	54
7.2	Secretarial / Personal Assistants	57
7.3	Sales People	60
7.4	Junior Professional	61
7.4.1	Consultants / Researchers	62
7.4.2	Lawyers / Solicitors / Accountants / Surveyors	63
7.4.3	Junior Professional (Marketing / Commercial Managers)	65
7.5	Senior Management / Executive	66
8	Future Prospects	68
9	Sources of Further Information	71
Tables And Charts
Chart 1	The UK Office Furniture Market 1990-2003 (£m MSP)	8
Chart 2	Key Influences on Office Furniture	13
Chart 3	Within the Organisation’s Direct Environment	14
Chart 4	Number of VAT Based Enterprises – Manufacturing Sector	16
Chart 5	Number of VAT Based Enterprises – Service Sector	17
Table 6	Gross Value Added to GDP at Constant 1995 Prices	18
Chart 7	Value of Acquisitions involving UK companies 1991-2000	20
Chart 8	Number of Acquisitions involving UK Companies 1991-2000	21
Chart 9	Primary Driver in Growth of Acquisitions	22
Table 10	Total Outsourced Services Market - Share Major Sector 1999	24
Chart 11	Identifying the Key Work Areas in an Office.	39
Table 12	Internet Users Worldwide by Major Country 1999	43
Table 13	Main Features of UK Businesses (25+ Employees)	46
Table 14	Incidence of Employee Participation in UK Businesses	47
Table 15	Features of Small / Medium Businesses (10-99 Employees)	50
Table 16	Key Tasks / Responsibilities of Clerical / Call Centre Staff	55
Table 17	Key Tasks / Responsibilities of Secretarial / Personal Assistants	58
Table 18	Key Tasks / Responsibilities of Sales People	60
Table 19	Key Tasks / Responsibilities of Consultants / Researchers	62
Table 20	Key Tasks / Responsibilities of Lawyers / Solicitors / Accountants	64
Table 21	Key Tasks / Responsibilities of Middle Managers	65
Table 22	Key Tasks / Responsibilities of Senior Management / Executives	66

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Last updated by Duncan Nottage 5th April 2002

AM20110 AMA WORKING PRACTICES IN OFFICE FURNITURE OCTOBER 2000

Changing Working Practices and UK Office Furniture

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Tables And Charts